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Airports
Origin
Johor Bahru
RM 192
only
RM 192
George Town
RM 167
only
RM 167
Destination
Kuala Lumpur
RM 167
only
RM 167
Fri, 5 Jan
PEN
SZB
1h 00m
Sun, 7 Jan
SZB
PEN
1h 00m
RM 167
Trip: 3 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
SIN
KUL
Excellent 8.0

No fuss, well organised.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KUL
DPS
Excellent 8.0

Cramped seats

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

Fri, 29 Dec
PEN
SZB
1h 00m
Sun, 31 Dec
SZB
PEN
1h 00m
RM 238
Trip: 3 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 24 Nov
PEN
SZB
1h 00m
Mon, 27 Nov
SZB
PEN
1h 00m
RM 242
Trip: 4 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 4 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

SZB
PEN
Good 6.0

On time

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

Wed, 28 Mar
PEN
SZB
1h 00m
Wed, 4 Apr
SZB
PEN
1h 00m
RM 167
Trip: 8 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

Mon, 8 Jan
PEN
SZB
1h 00m
Tue, 9 Jan
SZB
PEN
1h 00m
RM 175
Trip: 2 days
8.7ExcellentShow reviews
Overall 8.7 Excellent
Based on 2 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

SIN
KUL
Excellent 8.0

No fuss, well organised.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Wed, 31 Jan
PEN
SZB
1h 00m
Mon, 19 Feb
SZB
PEN
1h 00m
RM 388
Trip: 20 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 818 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
PER
Excellent 9.3

Almost everything

Nothing i can think of

KUL
HKG
Mediocre 3.6

We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure

Very old plane equipment Short seat pitch limits economy class passenger comfort

DPS
KUL
Excellent 10.0

The early arrival, and the service

Nothing really

KUL
PEK
Mediocre 3.3

-

Incompetent handling of engine error by both ground and air crew

SGN
KUL
OK 5.2

Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up.

Thu, 22 Mar
JHB
SZB
1h 00m
Sun, 25 Mar
SZB
JHB
1h 00m
RM 192
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 104 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
CMB
Excellent 8.0

Same as previous, no fuss.

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

KUL
DPS
Excellent 8.0

Cramped seats

Tue, 28 Nov
PEN
SZB
1h 00m
Wed, 29 Nov
SZB
PEN
1h 00m
RM 242
Trip: 2 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 4 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
SZB
OK 5.6

Hot in the plane upon boarding

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

Thu, 23 Nov
JHB
SZB
1h 00m
Sat, 25 Nov
SZB
JHB
1h 00m
RM 196
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 104 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KUL
DPS
Excellent 8.0

Cramped seats

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

Fri, 15 Dec
PEN
SZB
1h 00m
Sun, 17 Dec
SZB
PEN
1h 00m
RM 242
Trip: 3 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 4 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
SZB
OK 5.6

Hot in the plane upon boarding

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

PEN
KBV
Mediocre 2.0

There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.

International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.

Fri, 24 Nov
JHB
SZB
1h 00m
Mon, 18 Dec
SZB
JHB
1h 00m
RM 196
Trip: 25 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 104 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
SIN
KUL
Excellent 8.0

No fuss, well organised.

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

KUL
DPS
Excellent 8.0

Cramped seats

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

Sat, 23 Dec
JHB
SZB
1h 00m
Tue, 2 Jan
SZB
JHB
1h 00m
RM 309
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 29 Nov
JHB
SZB
1h 00m
Fri, 1 Dec
SZB
JHB
1h 00m
RM 196
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 104 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
CMB
Excellent 8.0

Same as previous, no fuss.

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

SIN
KUL
Excellent 8.0

No fuss, well organised.

Fri, 29 Dec
PEN
SZB
1h 00m
Mon, 1 Jan
SZB
PEN
1h 00m
RM 271
Trip: 4 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 4 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

PEN
SZB
OK 5.6

Hot in the plane upon boarding

SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

Wed, 6 Dec
JHB
SZB
1h 00m
Sun, 10 Dec
SZB
JHB
1h 00m
RM 196
Trip: 5 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 104 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
CMB
Excellent 8.0

Same as previous, no fuss.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

SIN
KUL
Excellent 8.0

No fuss, well organised.

Thu, 7 Dec
JHB
SZB
1h 00m
Fri, 8 Dec
SZB
JHB
1h 00m
RM 196
Trip: 2 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 104 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

SIN
KUL
Excellent 8.0

No fuss, well organised.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

Thu, 1 Feb
PEN
SZB
1h 00m
Mon, 19 Feb
SZB
PEN
1h 00m
RM 388
Trip: 19 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 818 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
SYD
KUL
Good 7.6

SGN
KUL
OK 5.2

Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up.

KUL
BKK
Good 7.0

2h+ delay

DPS
KUL
Excellent 10.0

The early arrival, and the service

Nothing really

KUL
DPS
Excellent 9.6

Second flight was quite empty and the plane was in much better shape

Sat, 18 Nov
PEN
SZB
1h 00m
Tue, 21 Nov
SZB
PEN
1h 00m
RM 359
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 18 Nov
JHB
SZB
1h 00m
Mon, 20 Nov
SZB
JHB
1h 00m
RM 309
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 18 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

PEN
KBV
Mediocre 2.0

There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.

International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

SZB
PEN
Good 6.0

On time

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

Sat, 9 Dec
JHB
SZB
1h 00m
Sun, 10 Dec
SZB
JHB
1h 00m
RM 196
Trip: 2 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 104 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

KUL
DPS
Excellent 8.0

Cramped seats

KUL
CMB
Excellent 8.0

Same as previous, no fuss.

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

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