Find Cheap Flights from New York to Kuala Lumpur Intl (NYC - KUL)

They had a wrong passport # when I checked in for my return trip.

The lady who did my check in was patientless and acted aggressively. The good part is that she found a way to identify my ticket number and issued boarding pass

Decent flight, comfortable planes

connecting in Shanghai is a nightmare. delays delays delays ALWAYS

The people are nice and professional. They were very helpful with the needs of the passengers

The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu.

You have to recline the seat manually because just pushing the button does not work. Food portions are very small and they only fed us twice. Soda beverages are very stalled and can or bottle not available. I asked for some food in-between two two meals and only peanuts are available.

Confortable, great food, great crew as normal.

The crew normally would get five stars for being super friendly, but they seemed a bit more like staff on other airlines this time around.

Boarding

The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all.

Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination

In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous.

Lost my luggage

The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time.

Comfortable flight, decent seat size, decent leg space, lots of movie and TV options

Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given

The hand towels were a nice touch.

The flight was delayed and notice was only sent that morning. If I had known of the delay sooner, I wouldn't have left for the airport as early as I did.

The food was good the crew were very nice and polite

The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch.

Quick boarding and very polite crew

The only issue was 30 minutes waiting in HK to take off and 30 mins circling Manila waiting to land....... both of which were neither an issue with CP.

Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!

I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!

We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all

Gate was changed without warning. Flight was delayed three times. Once due to congestion in the airport which lead to two weather delays.

The people are nice and professional. They were very helpful with the needs of the passengers

The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu.

You have to recline the seat manually because just pushing the button does not work. Food portions are very small and they only fed us twice. Soda beverages are very stalled and can or bottle not available. I asked for some food in-between two two meals and only peanuts are available.

Decent flight, comfortable planes

connecting in Shanghai is a nightmare. delays delays delays ALWAYS

The movie selection was good.

-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this.

I was actually impressed with the entertainment selection :)

The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep.

Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight.

My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience.

the trip coming and going from Kuwait was very pleasant

Service on their 777 JFK-PVG is great. CE has an outstanding crew. I just don't understand why other carriers charge 20-70% more for the same business class.

Some flights out of PVG require you to board the plane from the tarmac using stairs. Uncomfortable during in climate weather. OK a bit picky.

They had a wrong passport # when I checked in for my return trip.

The lady who did my check in was patientless and acted aggressively. The good part is that she found a way to identify my ticket number and issued boarding pass

I like that the crews are patient

The food is too salty and seat is too small.

The people are nice and professional. They were very helpful with the needs of the passengers

The flight was delayed almost 5 hours causing me to miss a very important business meeting. This happened to me going to Lhasa as well as returning to Chengdu.

I like that the crews are patient

The food is too salty and seat is too small.

Decent flight, comfortable planes

connecting in Shanghai is a nightmare. delays delays delays ALWAYS

My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience.

They just gave out my aisle seat to other Chinese person without my consent, and put me into a cramped middle seat in the back. The crew didn't address my complaint nor care for my situation. They just care their own people (Chinese national).

I am very pleased with EVA' service after all.

All good!

Small sits.

I liked meals.

Liked the way they do their boarding Comfortable flight

They just gave out my aisle seat to other Chinese person without my consent, and put me into a cramped middle seat in the back. The crew didn't address my complaint nor care for my situation. They just care their own people (Chinese national).

I like that the crews are patient

The food is too salty and seat is too small.

They had a wrong passport # when I checked in for my return trip.

The lady who did my check in was patientless and acted aggressively. The good part is that she found a way to identify my ticket number and issued boarding pass

Gate was changed without warning. Flight was delayed three times. Once due to congestion in the airport which lead to two weather delays.

Small leg room, seat don't decline enough,

I typically like Cathay.

Missed my flight from SLC to LAX due to Alaskan Airlines being unable to print my boarding pass in time.

Quick boarding and very polite crew

The only issue was 30 minutes waiting in HK to take off and 30 mins circling Manila waiting to land....... both of which were neither an issue with CP.

I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!

Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!

We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all

The crew is always polite and professional

I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich.

Small leg room, seat don't decline enough,

Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!

Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!

The crew is always polite and professional

I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich.

Good crew

Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK

My flight from Shanghai to Los Angeles was delayed 7 hours. There were 2 gate changes with no explanation given as to why the flight was delayed. It was a very frustrating experience.

I requested all window seats. I was put in a middle row aisle seat. I don't understand why I paid for a seat that was available and then bumped to a different seat.

Service on their 777 JFK-PVG is great. CE has an outstanding crew. I just don't understand why other carriers charge 20-70% more for the same business class.

Some flights out of PVG require you to board the plane from the tarmac using stairs. Uncomfortable during in climate weather. OK a bit picky.

Checking in for this flight with hundreds of passengers was handled by only 3 China Eastern counters, and these counters weren't even open until about 2 hours before departure, which was barely enough to allow for the 80-minute check-in and the security/immigration screenings afterward. The fight itself was all right, but China Eastern needs much more efficiency on the ground.

We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all

Service was great.

Another passenger request me move to a window seat from a front row with leg room seat and it was hard for a big guy to go to and from washroom. Plane was hot and sweat throughout the flight making it very uncomfortable. Ran out of food choices for breakfast really fast.

Good crew

Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK

Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!