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Pros: "Different seat location for family of five Missing luggage"

Pros: "Our luggage missed the connection but the situation was well handled"
Cons: "Entertainment"

Cons: "Felt more like a domestic flight than an international"

Cons: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"

Pros: "Crews were good."
Cons: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."

Cons: "Cancel last minute and no compensation given, how rude it is."

Pros: "Having 2 seats to ourselves"
Cons: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"

Pros: "easy securityand boarding at kl"
Cons: "food bland"

Cons: "Delayed for more than an hour.."

Cons: "Connecting Time"

Pros: "New plane and spacious."
Cons: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."

Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."

Cons: "Ok flight but so cold on board"

Pros: "Service is great..."
Cons: "Not sure why all Sabah/Sarawak gates are at the farthest..."

Pros: "comfort and entertainment"
Cons: "Crew"

Pros: "The regular plane was swapped out for the A380"

Cons: "The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person."

Pros: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"

Cons: "Cabin crew were unprofessional and not much caring Food was rubbish"

Pros: "Almost everything"
Cons: "Nothing i can think of"

Pros: "On time departure, clean aircraft, generally friendly staff/crew."
Cons: "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."

Pros: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Cons: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."

Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."

Cons: "Bags didn't arrive at the destination"

Pros: "Good service and timely operation"
Cons: "Nothing"

Pros: "Crew was good"
Cons: "Food is not good"

Pros: "Plane (A380)"
Cons: "Limited choice menu, some minor malfunctioning seats & screens"

Pros: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Cons: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."

Pros: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Cons: "Food was okay but entertainment was non existent"

Pros: "1) Not to squashy and more spacious than I thought. 2) The interior of aircraft seemed reasonably modern and up-to-date rather than old and miserable with stained seats and carpets. 3) the in-flight entertainment was better than I thought"
Cons: "I tried the seafood pasta and it was horrible!"

Pros: "Fodo was great."
Cons: "No entertainment system"

Pros: "Nothing"
Cons: "Lost baggage took 24 hours to arrive. Rude staff."

Pros: "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
Cons: "Nothing"

Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."

Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."

Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."

Pros: "Nothing"
Cons: "Two hour in late and still waiting for boarding. Awful experience..."

Cons: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."

Cons: "Crew Service is horrible. They get angry very easily."

Pros: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"

Cons: "Seats feel super cramped"

Pros: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Cons: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."

Pros: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Cons: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."

Pros: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."

Pros: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Cons: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."

Pros: "The food was nice."
Cons: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."

Cons: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"

Pros: "Nothing in particular."
Cons: "Nothing in particular."

Cons: "freezing and small blankets"

Pros: "I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything"
Cons: "Travellers should be informed about the restrictions and guided on what should be done."

Pros: "Aero bridge availability"
Cons: "Choice to meals like McD mix and match. Can choose other combination of same value"

Pros: "Nothing."
Cons: "If seats could recline or have a pillow maybe."

Cons: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."

Pros: "good budget airline."
Cons: "seats are very close, legroom is uncomfortable"

Pros: "Got an aisle seat and boarding was quick."
Cons: "Too long of a flight for no WiFi and no water."

Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."

Pros: "Very understanding and helpful flight crew"
Cons: "Such a poor on time record"

Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"

Pros: "We arrived safe"
Cons: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"

Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."

Cons: "Notification of delayed flight wrong."

Cons: "Lazy crew"

Cons: "Always delay!!!!"

Pros: "fast and on time"

Pros: "On time both times. Ground staff especially very friendly."
Cons: "Nothing we didn’t really not like"

Cons: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"

Pros: "Good flight"
Cons: "They don’t even offer water or drinks"

Cons: "They changed the time without announcing anyone. Each day the flight is at a different time."

Pros: "convenient times"
Cons: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"

Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"

Pros: "Short inexpensive fligh"
Cons: "Seat rows were very close & limited room."

Cons: "Seating is very uncomfortable."

Pros: "The Aircraf was brand new"
Cons: "Delay"

Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."

Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"

Pros: "Quick easy and simple. Staff were very friendly."

Cons: "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"

Pros: "Nothing"
Cons: "No communication of baggage fees - desperate service"

Pros: "Boarding quickly when plane finally arrived"
Cons: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."

Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."

Pros: "Inexpensive flights. Book early to get the best deals."
Cons: "The announcement came almost every few minutes, which is annoying. Carrier will squeeze every penny out of you. Bring something on board to eat if a long flight."

Pros: "Very punctual departure and arrival."
Cons: "Sadly, despite having printed our boarding pass we were.not allowed through security without a red stamp from Air Asia. This took.two attempts as they printed mine twice and not my husbands. Also check in counters had closed so we used the Sales counter. The staff forgot to give me back our passports and plastic pocket with all.our travel documents in. They were not very competent and not parrocularly polite. At no.point on the boarding pass did it tell us we needed a stamp from check.in. We had handluggage only."

Pros: "I guess it's cheaper."
Cons: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."

Pros: "Nothing"
Cons: "Everything"

Pros: "On time"

Pros: "Flight is not so full"
Cons: "So far so good"

Pros: "On time"

Pros: "On time Arrived early"
Cons: "All ok"

Cons: "It was one hour late"

Pros: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"

Pros: "Turnaround is fast, efficient boarding."
Cons: "State of cabin may not be 100%, due to same fast turnaround."

Pros: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Cons: "- delays can be traumatic for later flights in the day"

Pros: "Early departure and landing one hour ahead of scheduled time"
Cons: "The check-in baggage came out one hour later the landing."

Cons: "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."

Pros: "Cabin crew were proactive, hard working and super friendly. Upgraded to "hot" seats at check in without charge. Wide range of food and beverages available despite being a short 1.5 hour flight. Aircrafts were clean and well maintained. Both flights landed either on time or early despite weather issues."
Cons: "Check in process, hidden fees, unworkable app for iPhone. I tried to use the app to check in and pay for a bag, it didn't allow me and I had to pay the much more expensive fee at the airport to check the bag. App in general didn't work well at all, it never showed the return leg journey so I couldn't make any amendments to the booking. Check in process took ages in Langkawi, only two desks open for all of AK's flights. None of the self service kiosks were working despite being advertised as functioning."

Cons: "Everything also must charge, the worst one is even you pay them money they still want to charge extra, seat is the smallest among all airline."

Pros: "On time"
Cons: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"

Cons: "I have flight from kualalumpur to Guangzhou ,there was no whight on tickets, I booked through Kayak web site , Only 15 kg per person is avaliable and for fees , At low fare , I have to pay twice my ticket price for I didnt book my whight before flight online ,. ? ? Flight was 4 hours to Gungzhou , no meals on board , not even a glass of water . You have to pay again on board for your food , and drinks , I feel like traviling in a low degree shattel bus , in a very very poor quality ."

Pros: "On time ..... Everything was quite smooth and it arrived on time"
Cons: "I was shocked to find out that each checked bag was $45 which increased the cost of the flight significantly. They need to be more upfront about the costs. Also their checkin system is very inefficient - it took an additional 15 minutes to pay the bag fees, and it was of course another lineup! Also because we did not preorder any food we literally could not buy food or drinks on board. Crazy!"