The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
As always, it’s a pleasure to travel with KLM. It is one of my favorite airlines.
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
The staff at IST airport could have been more helpful. Too much wasted time and the plane from IST to KHI was just horrible. The plane was not clean and smelled bad!
I liked everything: the work of the flight attendants, the work of the crew, the frequency on the plane and in the toilet.
The WiFi setup on the plane is needlessly cumbersome. Simplify the interface and login.
They sell the option to select chairs in extrafly price level, but this is not true. I was not able to select the seats. The food was not the requested option. They suppously offer glutten free menu, but during the fly that was nos availble.
Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.
I ended up paying $170 Euros for luggage for a 4 hour flight. Ridiculous. On top of the delay.
M pretty much done with kayak and all other booking webs and apps. Scams all around my long trip.. Losing hundreds of $$ in extra charges and delays. Done with Turkish airline too. I will never use Kayak again for any of my bookings in the future!
Decollage avec 1h de retard mais aucune information sur la rai
Both flights were late. One by 40minutes other by 50 minutes
Poor management of customer service. No respect at all for the customers. Change the flights without notification.
