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Pros: The Business Class bed was nice

Cons: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)

Pros: Amazig Airplane

Pros: Scoot in silence

Cons: Allow us to upgrade class

Pros: The new seats are good. I didn't get any back pain.

Cons: Not much.

Pros: No comment

Cons: Be punctual.

Cons: More choices on entertainment

Cons: On time

Pros: The boarding was fast.

Cons: Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.

Pros: Nice and clean aircraft

Pros: Nothing. It's cheap and really not because you pay for everything extra.

Cons: Rude customer service. Baggage cost more than the flight.

Cons: Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear

Pros: I tried their new selection of meals- butter chicken with rice. It was really good actually

Cons: As usual, I don’t really like the non-reclining seats on Airasia flights

Cons: On time

Pros: NOTHING

Cons: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING

Cons: Baggage problems in transit

Pros: The check in boarding pass is not that nice.

Cons: The boarding pass people need to improve, especially to elderly people.

Pros: Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class.

Cons: There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient.

Pros: Everything

Pros: Comfy seat

Cons: Less salt in the food

Cons: Boarding always take way too long because of the hand luggage problem.

Pros: correct priority of boarding respected luggage handling very fast

Cons: quality of food

Pros: Nice and clean aircraft

Pros: Our seats were comfortable and the landing was smooth

Cons: All food and drink had to be paid for -even water!

Pros: Very good for the price I paid

Cons: Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare.

Cons: On time

Cons: Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight.

Pros: Our seats were comfortable and the landing was smooth

Cons: All food and drink had to be paid for -even water!

Pros: NOTHING

Cons: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING

Pros: Good service, nice nasi lemak

Cons: None

Pros: Nothing.

Cons: If seats could recline or have a pillow maybe.

Pros: Quick flight

Cons: Water should be free

Cons: Would be nice to have entertainment

Cons: The AC created so much smoke that I couldn’t see the stewardess during the safety instructions

Pros: Was on time and we landed ahead of the scheduled ETA

Pros: Smooth boarding

Cons: Leg room

Pros: Extremely rude.

Cons: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.

Pros: Crew were good.

Cons: I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late.

Pros: Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous

Pros: Head rest not comfortable. Short distance okay not long one.

Cons: Plane is old i think. Take off and landing time plane some shaky and sound not pleasant.

Pros: I like ailes center seat it's easy to get in or out.

Cons: Should have the option for reserved the seat not only priority travelers .

Pros: Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service.

Cons: Foam earplugs would be a welcome addition.

Pros: extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,

Cons: none of the film choices really appealed to me, but I am picky!

Pros: The crew was very friendly, and I was happy to be seated in a 2-person row.

Cons: Nothing the crew could do- a lot of turbulence and food served past midnight!

Pros: Can't complain

Cons: Cheaper? :) !

Pros: On time.

Cons: Food

Pros: Crew were good.

Cons: I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late.

Pros: Food are excellent. Legroom is good for a budget airlines. Crew are nice

Pros: The boarding was fast.

Cons: Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given.

Cons: No wifi as advertised

Pros: Nothing. It's cheap and really not because you pay for everything extra.

Cons: Rude customer service. Baggage cost more than the flight.

Cons: this is the first international flight that charges you money for everything on board. hungry? purchase food. thirsty? pay for the water as well. even for the check-in luggage, you have to pay. so pay a little more and book a nicer-better airline. the crew is not professional and does not understand how to talk to clients properly. I am well aware of the fact that clients are often over demanding in the services they are being provided and rarely appreciative of the crew that does everything to make your journey pleasant. However on all the four Airasia flights from Delhi Kuala Lumpur Phuket, the overall attitude of the crew members was not nice.

Pros: NOTHING

Cons: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING

Cons: no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website

Pros: Nothing

Cons: Nothing

Pros: On time departure

Cons: Bigger aircraft

Pros: Crew was nice

Cons: It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip.

Pros: I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

Cons: They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Pros: Comfy seat

Cons: Less salt in the food

Pros: The crew was great, and seat was comfy compare to other European airlines seats

Cons: Less salt in the food would’ve been better