I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.
The stewardesses were excellent! The food and service were great. I will definitely fly ANA in the future.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
Awful. They cancelled my flight from Osaka to Tokyo and did not communicate this with United so my flight was never rescheduled. I had to call United myself who, after being on hold with them for an entire hour, did not believe that my flight had been canceled because ANA never reported this. ANA themselves refused to rebook my flight. United then said they would only rebook my flight for $600. After three hours of calling I was able to rebook my flight. My total trip was delayed 7 hours.
Flights got canceled due to weather and rebooked; however, were rebooked for the latest times and I was unable to move anything up.
Overall great. For improvement: early online check-in with seat choice.
The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.
It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.
Good. Got me there and back safely and mostly on time. 30 min delay for maintenance once but that means more time for nap. Crew was super nice.
Not much world movies especially other Asian countries movies (only Japanese movies)
business class is old but still done very well by the team.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Need to improve on punctuality. My flight was delayed by 1 hour.
Delayed flight in Singapore caused the transfer at Bangkok to be very stressful. Fortunately, no elderly were in this trip, else it will not be possible to catch the connecting flight. There were also several occasions throughout the flight journey where some of the passengers were not wearing their seat belts despite several remainders from the stewardess.
Always liked Thai Airways but in the past they have been very expensive, not being a millionaire just yet, I will use cheaper airlines. Bangkok to London £370 11 hours 45 mins. Old plane but ok. Lovely ladies on board, very polite. Food was ok. Will always use them if the price is right.
The aircraft was really old, the staff demotivated and the overall United airline service is horrible
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
Everything was expected, nothing stands out. The silly practice of only enabling the inflight Wi-Fi after half an hours after take off and switching off within half an hour of landing is puzzling. Why?? It's like there is no technical common sense within Cathay.
This review is based on other Asian airlines I used in the past year. Food going to Malaysia was bland and unappealing. Food coming from Malaysia back to the US was much, much better - tastier. Economy seats were not as spacious as the Airbus planes. Coming back from HKG, we were on a new Boeing plane and seats were very narrow, hard and extremely uncomfortable despite the fact we sat in the exit row. No offers for water in between meals though available in the galley. No garbage pickup. Movies were limited. All in all, flying Cathay seemed like flying a budget airline. Crew was pleasant and accommodating.
The flight from Hong Kong to Hyderabad didn’t have any power points to charge my mobile. Given we are no longer allowed to use power banks, giving customers the ability to charge even on short flights is critical part of the overall experience.
It was great. It was my first time with Cathay Pacific and I really recommend.
Great service from crews and delicious dishes, snacks and drinks. Egg tarts and local dimsum are delicious.
Great entertainment system, the seat is a bit old style needs refurbishment
Boarding at the airport was not well managed. Otherwise, had a good flight sitting in the first row (which I paid for). Crew was pretty friendly, and flight was smooth.
Flight delayed in NYC and missed Hong Kong connecting flight to Guangzhou. While being given a hotel room and a 30 dollar voucher to eat in the airport, the delay caused a few big inconveniences , a 12 hour delay should have been better compensated for.
Everything was good food could be better but ok for economy on my 2nd flight the head ph jack are bad you have to hold pushed in to hear anything but other then that very nice service
Uncomfortable seat/ bed. Opted for a front window seat without TV not working ). A bit smelly blanket and environment inside.
Basic long haul decent price but U pay for what you get. Over 5hrs of transit and terminal was pretty bare with nothing much to do except the lounge
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
Excellent experience however older aeroplanes used by China Eastern Airlines.
Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.
I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.
Lost Baggage - very frustrated…learned that bag was never put on plane.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.
Couldn’t fly since they wouldn’t issue a boarding ticket. Something to do with not taking the departing flight since it was cancelled due to weather. No notice or anything about the trip being invalid. The app made it seem like I was all good for it. Never trusting travel agency
All fine - you get what you pay for ! and it is a bargain
AirAsia kept us waiting for hours due to a technical issue with the plane, then eventually cancelled the flight. Unfortunately there is no-one to call or speak with at AirAsia, no customer service department at all, so I flew with another airline instead. Now I am going through the fun process of trying to get a refund from AirAsia. I strongly recommend that no-one flies with them, it's just not worth it.
The best part was Tony Fernandes actually reinstated the Buttercake menu. It has gone missing after Covid & i made a complaint in one of my Tweets back in October 2022. Both flight D170 & D171 landed very smoothly- kudos to both pilots!
The worst experience in any flight I have ever had, delayed for more than 10 hours, lost my other flight so I lost one day during my trip. Didn’t gave me facilities with my luggage either. Never again
I was next to a quite large person. Soni essentially had 2/3 of my seat for myself and couldn't sit properly. Even though there were some other seat available, the staff refuse that I occupy another seat.
Pros: The staff was very friendly. Cons: Long delay. The food is terrible.
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
