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Cons: Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time

Pros: Excellent service and on time performance.

Cons: The most unprofessional ground staff I have met coupled with the most disorganised airport

Pros: Comfortable because the plane wasn't full.

Cons: Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies.

Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Cons: There were several flight delays and gates were changes a few times.

Pros: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Cons: tough to sit on a plane for 9.5 hours

Cons: lost baggage

Pros: They considered my reguest of vegiterian food.

Cons: I have no complaints.

Pros: The short flight and pleased to get food.

Cons: A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped

Cons: The most unprofessional ground staff I have met coupled with the most disorganised airport

Pros: Excellent service and on time performance.

Pros: nothing

Cons: stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby

Pros: They considered my reguest of vegiterian food.

Cons: I have no complaints.

Pros: Best airline in the business quick efficient and outstanding service What else can you say

Pros: Friendly and efficient crew. I travel KLM often and always enjoy the flights.

Cons: There were several flight delays and gates were changes a few times.

Pros: Entertainment options.

Cons: Service was poor, seat did not recline, and the food was terrible.

Pros: Friendly and beautiful crew (specially one air hostess) lol

Cons: too long flight

Pros: courteous service and a clean modern airplane

Cons: The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic.

Pros: More leg room, easy boarding and comfortable flight in economy

Cons: NA

Pros: Leg room and cleanlness. Polite crew members

Cons: No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen

Pros: Ground crew very responsive to needs

Cons: non existing beverage service on a two and one half hour flight :(

Cons: Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat.

Pros: Crew, food

Cons: I had to pay for the luggage. I thought it was included.

Pros: American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy.

Pros: Food was good, and the crew were very patient and polite - went out of their way to make us comfortable.

Cons: The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?

Pros: Good service and a modern airplane

Cons: The check in at JFK, too chaotic

Pros: More leg room, easy boarding and comfortable flight in economy

Cons: NA

Pros: courteous service and a clean modern airplane

Cons: The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic.

Pros: nothing

Cons: stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby

Cons: The most unprofessional ground staff I have met coupled with the most disorganised airport

Pros: Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this.

Cons: The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful.

Pros: Crew was friendly. Food somewhat better than prior leg but far from business class standard.

Cons: Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc.

Pros: The service

Cons: The food.

Pros: Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip.

Cons: Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.

Pros: Entertainment options.

Cons: Service was poor, seat did not recline, and the food was terrible.

Pros: More leg room, easy boarding and comfortable flight in economy

Cons: NA

Pros: Excellent service with attention to detail

Cons: lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection

Pros: Food was good

Cons: The flight took off late more than an hour

Pros: Friendly and beautiful crew (specially one air hostess) lol

Cons: too long flight