More Baggage limit Alternative of virtual check in at airport , prefer personal touch with “real person”check in counter for baggage drop
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Cons: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Pros: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Cons: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Pros: "Good leg room, comfortable"
Cons: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"
Pros: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Pros: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Cons: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
Pros: "The service is the best."
Cons: "The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles."
Too many baby crying, customer and staff yelling at each other. Seat is too small and tight. Could not sleep at all for 16 hour flight !
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "The “mini-refrigerator” for beverage storage at the business class seat."
Cons: "The portion of the Arabic language expression on the live flight mapping software should have been minimized."
Pros: "Everything was great, as the flight wasn't full, so we could relax"
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Cons: "Nice if they offered/served drinks before meals"
Pros: "Aircraft was very nice and comfortable. Flight crew as friendly."
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.
Pros: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
Cons: "I expected more from airlines lake Austrian."
Pros: "entrance with classical music! staff was friendly. probably in top 5 flights"
Cons: "nothing"
Cons: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Pros: "Flight time was quite good"
Cons: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pros: "Nothing at all."
Cons: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pros: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Pros: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Cons: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Pros: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."