New planes, competent pilots, friendly staff.
Layout and space in emergency exit row.
Cons: "More food variety"
Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"
Cons: "delayed landing because of chinese reasons"
Pros: "A nice experience overall. Flight was quiet so plenty of personal space."
Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."
Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."
Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."
Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."
Pros: "Crews are nice."
Cons: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
Pros: "The service is good in general."
Cons: "The boarding process could be improved."
Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"
Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Pros: "I have flown Malindo before and I have been happy about tbeir customer service."
Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."
Pros: "Same as previous, no fuss."
Pros: "No fuss, well organised."
Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"
Pros: "Good service and good plane."
Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."
Pros: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
Pros: "I was very impressed given it is a budget airline."
Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."
Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
Pros: "something"
Cons: "something"
Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Cons: "There are small snack & water given previously, but now only water."
Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
Pros: "Nothing"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Delayed"
Cons: "Cabin very hot. Aircond broken??"
Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Cons: "Nothing"
Pros: "Nothing"
Cons: "Evrything"
Pros: "Good legroom and friendly crew"
Cons: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
Cons: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Pros: "Nothing"
Cons: "No delays"
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Pros: "Flight was short"
Cons: "Seats are very tight if you are over 5’6"
Pros: "Crew were good"
Cons: "Flight was late."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Cons: "Allow us to upgrade class"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"
Cons: "Music or movie will be good."
Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Pros: "On Time No Frills.Overall Good"
Cons: "Nothing"
Pros: "Everything worked"
Cons: "Nothing"
Pros: "It was a good flight"
Cons: "The long delay......"
Pros: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Cons: "Could not recline chair"
Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Pros: "Ok time"
Cons: "No free drink"
Cons: "The flight was delayed for over 30 mins."
Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Pros: "Nothing"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Pros: "Price"
Cons: "Everything but the price. Worst customer service ever!!!"
Cons: "Temperature in cabin too warm on outgoing flight"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "Punctuality was good. No complaints generally."
Cons: "Temp in cabin too high."
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"
Pros: "Boarding"
Cons: "Confort"
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Cons: "I had lost my luggage from Singapore to Maldives’s airport"
Pros: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "On time. Service on board simple. Crews are friendly"
Pros: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Cons: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Pros: "The timetable suits my schedule."
Pros: "Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail."
Cons: "Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding."
Cons: "Worst landing i’ve Ever experienced. But everything else was fine."
Pros: "Fast boarding"
Cons: "Little help from ground staff with finding lost clothing"
Pros: "The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc."
Cons: "I will avoid booking this way and for sure avoid booking Air Asia"
Pros: "Quiet Zone was worth the ¥3500 upgrade!!"
Cons: "Mobile or self check in in KIX is sorely needed. No one wants to stand in line for 2 hours to check in, it’s 2019."
Pros: "Very attentive crew"
Cons: "Nothing is included, but you should also know that going in"
Pros: "The crew were pretty quick to help."
Cons: "The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time."
Pros: "Efficient boarding with room in overhead bin. Chips and salsa were great"
Cons: "No entertainment or entertainment options on an 8 hour flight. Food choices were too similar."
Cons: "AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you."
Pros: "Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap"
Cons: "Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight."
Cons: "Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)"
Cons: "Unconfort and meals for sale too :("
Pros: "Pleasant attitude of crew."
Cons: "Late...again!"
Cons: "Air Asia no tienen el mejor servicio de atención y si quieres algo de comer te cobran el doble que en el aeropuerto."
Pros: "nothing"
Cons: "My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you."
Pros: "Nothing!"
Cons: "$165usd for two 20kg (50lbs) bags on a 7hr flight for two passengers is ridiculous! Not being able to get free water on a 7hr flight is crazy! I can under short local flights having all these extra charges but long haul flights like most other carriers shld come With at least 1 free checked bag and at least free water or soft drinks on a flight."
Pros: "On time Friendly crew"
Cons: "Food portion size, taste & quality Seat is little too tight"
Cons: "No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage"
Pros: "Landing & leaving the plane."
Cons: "Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted."
Pros: "The crew on the aircraft were great."
Cons: "The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement"
Pros: "Price"
Cons: "Not much comfort, no free food, although cheap."
Pros: "The staff were attentive. The service was good and overall was okay"
Cons: "their marketing indicates better boarding privileges for boarding but was forced to queue as per other passengers"
Pros: "Comfortable Seats in premium economy"
Cons: "No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time ."
Pros: "Cheap"
Cons: "Very narrow seat No free water: not ok for a 7hour flight. Old plane with quite used seats. You pay what you get..."
Pros: "Plane is comfortable but"
Cons: "Noisy as there were babies on board making sleep challenging."
Pros: "They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight."
Cons: "They take too much time to provide payable services such as selling food and duty free merchandises. Lots of time was also given prior to landing that wake passengers up who's adjusting to the time difference in a overnight flight. Bottom line is most can only have little sleep due to the constant disturbance throughout the overnight flight."
Pros: "Cheap"
Cons: "Nothing but a seat"
Cons: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Pros: "On board, the crew were attentive, as much you would expect from a low cost carrier. The environment was comfortable and service could not be faulted."
Cons: "My experience in KLIA2 prior to the flight was poor. As we were travelling with an infant, we had to check in at the gate. Signage was unclear and staff lacked training, which was why it took us a while to find the Premium check in line. KLIA2 is its own mess of convoluted processes and a layout that defies logic."
Pros: "But economical and good timings"
Cons: "Very small seats"
Cons: "No food or entertainment for an international flight of 6 hours."
Pros: "Boarding was fast and the plane was nice too."
Cons: "No entertainment nor food for a flight of 9 hours which was international. That surprised me a lot. Plus the plane was very cold."
Cons: "No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane."
Pros: "Nothin to like."
Cons: "No complimentary water or soft drinks provided for an international flight is a bit too much!"
Pros: "The route, and the price."
Cons: "I used them because I was in a pinch. I should have booked a return flight with Scoot instead. It is basically a flying cattle truck. With scoot you can pay for the upgrades you need to make it bearable. Air Asia X, seems to have nothing in this space which given how unpleasant the basic flight is, it would seem like a great way to make more money per traveler."
Pros: "The only thing there is price but with my paggage it's big mistake"
Cons: "Free 25kg paggage"
Pros: "Price was ok"
Cons: "They charge for water! They keep it cold and if you ask for a blanket...they'll rent you one. No snacks...unless you pay. No entertainment on an 8 hour flight. Need I say more. I travel for business and do not recommend Air Asia for the mentioned issues."
Pros: "The food made my daughter sick."
Pros: "My daughter was sick after she ate the food."
Cons: "After catching the overnight flight from KL to Gold Coast, we were woken to announcement that food would be served (3 hours before landing) I reluctantly looked at the menu as I was still sleepy. But decided on purchasing the "ALL DAY BREAKFAST" only to find they no longer serve the only breakfast item on the menu due to its lack of interest."
Pros: "I got to my destination. Literally the only good thing about this flight."
Cons: "Everything."
Pros: "Airfare was reasonable. Crew were good. Check in and boarding were not bad."
Cons: "Food not very good . At back of plane nothing left if you have not prepaid. Seats very uncomfortable. Air conditioning too cold. Price of baggage a bit dear. But you get what you pay for mostly"
Pros: "I arrived to my destination."
Cons: "First off they charged me extra for my luggage so instead of trying to work with me they tripled the price at the gate. Horrible service, kept hitting me with cart or elbow as flight attendant passed by. Huge flight with Zero entertainment options. The seats were so narrow only my daughter would fit into them. Late over an hour. I was paying a discount for a 13 hour layover in KL, did not realize everything else."
Pros: "It's cheap."
Cons: "Forgot to reserve my package and I paid more than round trip ticket price. I'd rather use Korean Air."
Pros: "Crew are nice and polite. The fare is cheap."
Cons: "We didn't know that we have to pre order our meal on board, So for our return trip, I thought I could add meals during web-check in but could't find the web site. Drinks normally complementary from airlines, in this case we have to pay for it. Yes, even for water. Over weight baggage will be charged arm and leg. Seats are tight and cramp. I guess you get what you paid for."
Cons: "I had to pay 1000 RM for my luggage, I explained to them that It was a miss understanding but they did not bother to even give me a little discount, I am a student and it was just too much, First of all what kinda Airline doesn't let you take any luggage for free for an International Flight!!! Second I was aware that it wast free but I did not know the total of weight were supposed to be 40 kg, I purchased 25 kg because I thought it was per luggage which that is what usually is, I want it to purchase another 25 kg for my other luggage but it didn't let me do that online so i decided to do than when I get to the airport, No big deal right! Well I had to pay 1000 RM for that, Terrible Airline, Will never fly with them Again"
Cons: "I paid for luggage when booking my ticket but when I went to check in they said I had not. I had to pay a lot to get my bags on board. No help from air Asia, they just wanted my money."
Pros: "On time"
Cons: "Seats not so comfortable. Long queue at check in. Food can be better"