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|May||Best time to beat the crowds (7% less expensive on average)|
|January||Most popular time to fly (33% more expensive on average)|
Average price of a return ticket
|RM 738||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|RM 123||or less|
Cathay Dragon and Cathay Pacific have all waived their change and cancellation fees on flights from Hong Kong to Kuala Lumpur Intl. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Kuala Lumpur Airport.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kuala Lumpur Airport up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Just ok"
Cons: "The crew and the service"
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Cons: "Crew miss my drink"
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Pros: "SQ always has the best looking flight attendants"
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Cons: "Security screening very slow"
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "Comfort n clean"
Pros: "The food selection, there is several pre-order meal based on diet or your religion"
Cons: "The seat pitch at least 33""
Cons: "Better food, better selection movies"
Cons: "For better leg room in business class go for the bulkhead seats"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Pros: "The crew, their professionalism and wide variety of entertainment."
Cons: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Cons: "2.5 hour delay"
Pros: "Dim sum between Hong Kong & Singapore."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Cons: "The hot food was dry and lost my appetite"
Pros: "Premium economy was great."
Pros: "smooth boarding process excellent enterntainment offered food is also quite good"
Cons: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Pros: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Pros: "The attentiveness of the flight attendants and the new plane."
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Cons: "I am a vegetarian and they served a chicken piece along with my main course."
Cons: "leg space."
Pros: "Great set up with two seats, window and aisle"
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "The crew on this flight we amazing had a great flight Thank You"
Pros: "Service was spot on and food was good. Very comfortable flight overall."
Pros: "Comfortable seats roomy 30kg allowance good a ttention form staff witohut fussing'"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Pros: "Staff very professional"
Cons: "Touch screen not working, no entertainment on entire flight"
Pros: "Good crew, new plane, Ok food, good drinks"
Cons: "The seats are really uncomfortable"
Pros: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Cons: "The food on Cathay still has not improved compared to other airlines'"
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Pros: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
Cons: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
Pros: "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
Cons: "Food was mediocre in flavour and variety."
Pros: "Modern flight and silent Large monitor"
Cons: "Uncomfortable seats Degraded quality of food and drinks"
Pros: "Inflight entertainment was excellent! Staff were very attentive."
Cons: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
Pros: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
Cons: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
Cons: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
Pros: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
Pros: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
Pros: "Always consistently good.."
Cons: "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."
Pros: "Fantastic flight"
Cons: "All good"
Pros: "Staff onboard were extremely helpful."
Cons: "Cathay Pacific lounge (The Peir) didn't broadcast boarding announcements so we nearly missed it."
Cons: "To cold, no sleep,lake of oxygen,bag very dirty"
Cons: "Flight delay."
Pros: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
Pros: "Was in premium economy from Hong Kong to London. Fairly comfortable seats. Managed to sleep about 7 hours. Food was decent."
Cons: "Crew appear disinterested in the service."
Pros: "Crew were excellent, taking the time to introduce themselves and always responding promptly to requests"
Cons: "Service at times seemed a little disorganised. A minor issue though when compared to the overall service"
Pros: "Superb crew and excellent service."
Pros: "Comfortable seat"
Cons: "Poor food and very basic (old movies) entertainment - always delayed"
Pros: "Crew were pleasant and courteous throughout. Food was not bad, but not excellent either, just airline food."
Cons: "Boarding was somewhat chaotic, with people queuing up early and no assigned groups. Seems to be the norm for Cathay unfortunately."
Pros: "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Staff seemed a bit stressed at times. Service seemed rushed but acceptable."
Cons: "A white hair found inside the main course. The crew return it back to you."
Pros: "The food - best in the sky"
Cons: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
Pros: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
Cons: "How about some new Hollywood release please"
Cons: "Same as above"
Cons: "Nothing as such"
Pros: "Usual Cathay high standards - which is what one expects."
Cons: "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."
Pros: "Despite no preferred aisle seat and a last minute seat swap, the flight was comfortable enough to get some sleep. Enough space and a good temperature."
Cons: "An eye mask would help block the constantly flashing screens of the surrounding seats. Staff almost made an effort to meet a couple of simple requests but were obviously busy with other priorities. Food wasn't bad."
Cons: "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
Pros: "Friendly, good food with snacks, incident free. Thanks"
Pros: "Like a little private apartment, glorious."
Cons: "No wifi, limited mivies"
Cons: "Same reason provided for Sydney to Hong Kong flight"
Pros: "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
Cons: "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Pros: "A350 is great."
Cons: "Service was not that great for business class a"
Cons: "when can CX remove those terrible sliding seats?"
Cons: "Food pretty bad on the 8am flight in economy."
Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Pros: "Cathay Pacific takes great care of you. The food is good (for airline food anyway), the staff is helpful, and there is a pretty good selection of free movies. I would definitely fly with them again."
Cons: "Food was good but could be better. Healthier, purer"
Pros: "The food"
Cons: "seat did not recline."
Pros: "The flight was on time."
Cons: "Boarding is messy. Just one very long queue for everyone in economy. No method for organizing by groups. So if you are unlucky, you might end up with no luggage space in the overhead bins that are supposed to be for passengers at that point. Food was a measly 'roll' with generic water diluted juice."
Pros: "Had 4 pairs of eye glasses taken from my golf bag. ! prescribtion, i pair reading and 2 pairs of sunglasses. bag was left open and contents spilled into the golf carry bag. Why did this happen and who did it??"
Pros: "The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive."
Pros: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Cons: "Keep up great service standards"
Pros: "crew were friendly and professional, food was not too bad for aeroplane food."
Cons: "In-flight entertainment"
Cons: "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
Pros: "The cabin crew were very pleasant."
Cons: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."
Cons: "Slow check-in not very comfortable seats and food was awful."
Cons: "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
Cons: "No beer or wine served on this international flight."
Pros: "Nuce crew and gentleness"
Cons: "Entertainment but we know it’s a plane restriction"
Pros: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Cons: "Every one of our legs was delayed, which contributed to tight transit times."
Pros: "Food was good. Flight was punctual. Heritage magazine is well done."
Cons: "Friendlier crew"
Pros: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Cons: "Better info on what the flight number is. More info that is airport specific."
Pros: "Flight team were friendly and efficient."
Cons: "Delayed take off."
Pros: "The crew were great."
Cons: "Not much entertainment available."
Pros: "boarding time is on time dinner have 2 choices"
Cons: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
Pros: "Excellent check in and boarding. Being a short flight, by the time they've served you water or juice, it's time to land."
Cons: "Only juice or water?"
Pros: "Everything, from the check in process, to the flight itself."
Cons: "Nothing to eat, except a cup of juice or water."
Cons: "Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management."
Pros: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Pros: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Pros: "Great service"
Pros: "Onboarding went well and bagage was out fast in Nha Prang"
Cons: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Pros: "Check in was efficient"
Pros: "Check in was efficient"
Pros: "It went smoothly from start to finish"
Cons: "The choice of English language films were limited. I did not enjoy the food too much"
Cons: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Pros: "On time Very polite staff"
Pros: "Food. Food is Life"
Pros: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Cons: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
Pros: "The team in international flight are less stress. More smiling and more organized"
Cons: "No entertainment for 1.30h flight"
Pros: "Was able to buy last minute at airport. food and drinks are fine"
Cons: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Pros: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Cons: "Whilst the crew were pleasant today"
Pros: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Cons: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
Cons: "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
Pros: "It got me to my destination"
Cons: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Pros: "I arrived on time."
Cons: "The food was horrid and the entertainment system was sub mediocre at st best."
Cons: "Flight was delayed for one hour."
Pros: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Cons: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Cons: "Hygiene of local passengers"
Pros: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Pros: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Cons: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
Pros: "The plane is comfortable, staff on board are very polite and helpful."
Cons: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
Pros: "All good"
Pros: "The clean and modern aircraft."
Cons: "The food could be improved"
Pros: "Great service and very caring"
Pros: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Cons: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Pros: "Reliable, no nonsense, good price-quality ratio"
Cons: "This flight is almost always late. Connections in Paris tend to be difficult."
Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"
Pros: "Flight on time"
Cons: "Better food"
Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"
Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
Pros: "You ripped me off"
Cons: "you ripped me off"
Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"
Cons: "Flight attendants skipped/didnt serve our row any drinks."
Pros: "Good crew"
Cons: "Food was terrible ride was bumpy and no entertainment was provided"
Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"
Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"
Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
Pros: "Crew was great Seat could be better, recline and full bed hard to operate"
Cons: "Seat adjust buttons difficult to use"
Pros: "Crew are very helpful."
Cons: "Need reclining seats"
Pros: "crew is very cooperative and professionals"
Cons: "no other comment"
Pros: "Flight was on time."
Cons: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."
Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"
Pros: "Great Flight Crew very Pleasant"
Cons: "It was a small plane but comfortable and comfortable flight"
Cons: "Delayed for 2.5 hours."
Cons: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"
Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."
Pros: "Great crew"
Cons: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"
Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"
Pros: "Great crew."
Cons: "Tight seats."
Pros: "onboard service was good"
Cons: "17 hour delay"
Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
Pros: "Almost 4 hours. Reason 'traffic." Lame"
Pros: "The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights ."
Cons: "The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!"
Pros: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Cons: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."
Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
Pros: "Comfortable seats , clean modern aircraft ."
Cons: "The entertainment was poor. No relatively new films . All TV programs were American. The Wi-Fi was slow at best . The crew tried hard but the attention to detail was lacking"
Pros: "Birding was great. Punctual flight."
Cons: "My entertainment screen broke. It took the crew 7 hours to replace it. A crew member said they would sort it, bit nothing for 6.5 hours There appeared be confusing within the crew members about what food I ordered."
Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
Cons: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
Pros: "Food was mostly very nice."
Cons: "The Manila transfer process was a waste of time. Why when only transferring through at the airport you must go to an insecure area to get a Manila stamp in your passport and then have to go back into the secure area via another security check."
Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"
Pros: "Flight started out by being delayed. I thought we would be delayed at least one hour plus. Did a great job delay time was only 30 min. Then everything was seamless. Great job of getting us to our destination on time."
Pros: "Boarding was quick and efficient."
Cons: "The seats were uncomfortable and small. My knees were in the seat in front of me the entire thing. I was in a middle seat and was elbowed by the guests on either side of me. Luckily, they were nice. The flight attendants were really unorganized during meal service. Some people had no drink until after their meal. The food was average. They played Infinity Wars, which was cool, but you had to watch as people get in get up and move around."
Pros: "Clean toilets."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."
Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."
Pros: "Friendly crew. Smooth flight."
Cons: "Veeery narrow cheap lined seats."
Pros: "Smooth flight"
Cons: "Boarding was disorganized. No priority boarding for business class passengers. Same thing happened on disembarkation in Manila. Crew didnt control the traffic flow going out from a single exit door."
Cons: "Flight delays several hours. Its a very terrible flight. No apology from airlines company too."
Pros: "Though we are 50 mins late in departure we were given announcement early"
Cons: "The food we had ( fish and rice) for the flight was enough in quntity but lack a good taste."
Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Pros: "The seats are not that comfortable and the flight delay was very had. Food just ok."
Cons: "Delay, food, chair"
Pros: "Crew were pleasant and attentive and found was simple but OK, with a choice."
Cons: "Legroom appalling. For anyone 6ft Plus it was a struggle and uncomfortable for the 3hr flight. Holding for 25 minutes after landing until parking spot became available didn’t help."
Pros: "Landing 20 minutes ahead schedule."
Cons: "Nothing much to improve as it only 50 minutes flight"
Cons: "No wifi as advertised"
Cons: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Cons: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Cons: "Would be nice to have entertainment"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."
Pros: "Very good for the price I paid"
Cons: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
Pros: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Cons: "Had to ask someone in terminal about getting our connecting flight"
Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Pros: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Cons: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Pros: "Staff were very helpful and friendly. Even let me off some money for a drink"
Cons: "Checking in took way longer than needed"
Cons: "Always delay!!!!"
Pros: "Where is my bag. Please find my bag because many thing inside it."
Cons: "Fail tu makesure customer bag arrival safely"
Pros: "The aircraft was very clean!"
Cons: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Cons: "It was a night flight. Inflight light was on almost throughout the entire flight."
Pros: "On time and very friendly helpful staff. Especially ground crew"
Pros: "Everything was smooth"
Pros: "Ease of checking in -- and getting to the gate."
Cons: "No free entertainment and did not eat on flight"
Cons: "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."
Pros: "Crews are ok in general"
Cons: "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
Pros: "Captain address on delayed update and get free meal"
Cons: "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
Cons: "13 hour delay worst flight ever"
Pros: "Fuss free Friendly crew Pay for service"
Cons: "Tight seats Food comes in small portions Website user experience"
Cons: "Aircraft arrived slightly late"
Pros: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Pros: "nothing to say."
Cons: "only food that i received the rice i think didn't cooked properly"
Cons: "Flight was delayed"
Pros: "BOARDING very smooth n fast...more importantly punctuation very good"
Cons: "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."
Pros: "The Aircraf was brand new"
Pros: "Good landing despite bad turbulence."
Cons: "The flight was damn cold and freezing"
Cons: "Flight delayed by 2 hours"
Cons: "Crew was not helpful"
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Cons: "Delay for 1 hour"
Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Pros: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Cons: "An apppology for a start and hopefully some compensation"
Cons: "Late. As always."
Cons: "No communication of baggage fees - desperate service"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Pros: "Very punctual departure and arrival."
Cons: "Sadly, despite having printed our boarding pass we were.not allowed through security without a red stamp from Air Asia. This took.two attempts as they printed mine twice and not my husbands. Also check in counters had closed so we used the Sales counter. The staff forgot to give me back our passports and plastic pocket with all.our travel documents in. They were not very competent and not parrocularly polite. At no.point on the boarding pass did it tell us we needed a stamp from check.in. We had handluggage only."
Pros: "Cabin crew ok Check in online nice E-boarding pass nice"
Cons: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
Pros: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"