Traveller reviews
Overall rating
6.4
Good
Based on 177 reviews
Boarding
6.8
Comfort
6.7
Crew
7.5
Entertainment
5.7
Food
5.6
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WestJet information
| IATA code | WS |
|---|---|
| Routes | 383 |
| Top route | Calgary to Vancouver Intl |
| Airports served | 87 |
| Top airport | Calgary |
WestJet traveller reviews
Pros
"All courteous and friendly staff."
(in 86 reviews)
"Westjet crew are always amazing."
(in 438 reviews)
"Left early and arrived early."
(in 18 reviews)
Cons
"Not great in flight entertainment."
(in 182 reviews)
"So much leg room!"
(in 44 reviews)
"More information on the three-hour delay"
(in 53 reviews)
Recent reviews
Traveller rating
1582
783
483
413
13
Find reviews that mention:
flight was on time
flight was delayed
flight attendants
great flight
flight from toronto
crew was great
entertainment system
good service
leg room
plus seat
hour delay
arrived early
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10.0
Seamless travel, friendly and attentive attendants, no delays, luggage in great shape.
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8.0
Let people bring drinks onboard
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6.0
Very tight seats, no in flight entertainment for a 5+ hour flight
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8.0
Glad that the staff didn't push the mask wearing. Good flight overall
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10.0
The staff was very accommodating and very polite .
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10.0
First time for me to fly WestJet and I had a great experience! Love the teal / green colors (my favorite) and the flight crew was great. Looking forward to flying WestJet again soon.
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10.0
Check-in was easy and the representative was friendly and helpful in delaying with my special requests for my medical needs. The plane was delayed, but once boarding started things moved quickly. The delay resulted in arriving 40 minutes later than originally anticipated. Other than that everything was great!
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10.0
Westjet went above and beyond. My 16 yr old (minor) visible minority with a physical disability had a flight booked with @aircanada and had to show proof of the actual card his flight was purchased on because it could of been “fraudulent” Last minute West Jet got him on a flight asap #thankyouwestjet
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2.0
The seating was very uncomfortable the plane was overheated
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2.0
They cancelled
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10.0
Great experiences.
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8.0
The smoothest landing from Atlanta to Calgary I’ve ever had.
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10.0
Free headsets
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10.0
Coffee on board
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10.0
Great and excellent attention to detail blessings
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10.0
The row behind me had only one individual so I moved seats to be more comfortable. Not a fan of the food options considering the good stuff you have to pay for.
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10.0
Was very on time. Flight attendances were great. Great experience
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4.0
Zero comms from captain or flight deck even when we were delayed on the ground for more than 40 minutes
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8.0
Have more options of food Not to have to walk 20 minutes to go catch the same flight as the one you were just in!(westjet)
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10.0
It was a good flight experience overall. The only thing I dislike was not being able to recline the seats on this aircraft especially for a night flight.
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8.0
Better snacks. But for the most part everything was good.
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10.0
The seats were tight, even for a average size person.
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10.0
The seats are very tight, even we an average size person it was a bit of a squeeze.
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10.0
I will flight wth Westjet next time
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8.0
Everything was super quick. Had my bags and left the airport within 20 mins of landing.
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2.0
Took off 1.5 hours late and missed our connection because Pearson sucks the big one. Crew were great!
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4.0
The primary reason I am not happy is because we purchased seats for our original flight. When the flight was changed over the phone we were assigned seats with no leg room and no window. Typical WestJet. They no longer care about their customers.
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6.0
never could connect to wi-fi so no entertainment, seat outlet didnʻt work, crew was nice. very tight quarters
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10.0
Would’ve liked charging ports at the seats
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10.0
Most of the staff was very helpful except the person who did not want to put my carry on baggage up above. I am only 5 foot tall the. Next attendant did it.
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WestJet FAQs
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What is WestJet’s primary hub?
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Flight status
WestJet route map
Top airports served by WestJet
- Calgary Airport (YYC)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Edmonton Airport (YEG)
- Winnipeg Airport (YWG)
- Halifax Intl Airport (YHZ)
- Las Vegas Harry Reid Intl Airport (LAS)
- Los Angeles Airport (LAX)
- Victoria Intl Airport (YYJ)
- Cancun Airport (CUN)
- Kelowna Airport (YLW)
- Phoenix Sky Harbor Intl Airport (PHX)
- Ottawa Airport (YOW)
- Palm Springs Airport (PSP)
- Abbotsford Airport (YXX)
WestJet contact information
- WS IATA code
- 800-5381-5696 Call
- westjet.com Visit
Overview of WestJet
WestJet is a low-cost carrier that strives to deliver affordable travel both throughout Canada and across the world. It flies to more than 25 countries, which are spread across North America, Central America, Europe and the Caribbean. Budget-conscious vacationers make up a significant section of the customer base, with services to the Caribbean and southern American states available.
The primary base of the airline is in Toronto, with the hub responsible for more daily departures than any other location. It also serves as the most common link to the United Kingdom and Europe. WestJet also operates out of hubs in Calgary and Vancouver.
WestJet Encore, WestJet Link and Swoop are subsidiaries of the larger carrier. The Encore airline focuses on regional services, while Link aims to connect smaller Canadian cities with primary airports. Swoop is an ultra-low-cost airline that is based in Hamilton.
While they are not part of a specific airline alliance, a joint venture partnership is in place with Delta Air Lines as well as numerous codeshare agreements. The association with Delta Air Lines includes the sharing of hubs, meaning WestJet has smoother access to cities such as Atlanta, Boston, and Seattle in the United States. Major airlines with which codeshare agreements are maintained include Emirates, Cathay Pacific, China Airlines, and Qantas.
An exclusively Boeing fleet of aircraft is operated, which consists almost entirely of 737 planes. Models such as the 737-700, 737-800, and 737 MAX 8 are regularly flown. These aircraft replaced earlier versions of the 737 family, with fuel efficiency and environmental impact the driving factors.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.