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Reviews
Overall
8.8 Excellent
Based on 18,501 reviews
-
All reviews 8.8
-
Couples 8.9
-
Families 9.0
-
Business 9.3
-
Solo 8.9
9.5
9.3
9.1
9.0
8.7
6.9
9.5
9.4
9.4
9.2
8.7
6.5
9.4
9.4
9.1
8.8
8.7
5.8
9.5
9.3
9.3
8.8
8.8
6.7
9.4
9.4
9.0
8.8
8.4
7.0
data provided by TrustYou
"Spacious bathroom"
"Good accessibility by car"
"Modern Hotel"
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Reviews
Overall
8.7 Excellent
Based on 12,742 reviews
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All reviews 8.7
-
Couples 8.7
-
Families 9.0
-
Business 9.0
-
Solo 8.6
9.6
8.5
8.0
7.7
7.1
6.6
9.6
8.3
7.3
7.3
6.3
4.5
9.7
8.8
8.7
7.9
7.6
6.6
9.9
8.7
8.1
7.6
6.9
6.5
9.7
8.8
7.8
7.5
7.0
6.4
data provided by TrustYou
"Professional service"
"Close to public transport"
"Great shopping"
Top positive review
Top critical review
Excellent 8.0
Breakfast options are good. The South wing room bathroom had a slight sewer odor at times.
OK 4.5
The location was amazing but that's about it Rooms very outdated, very pretentious staff, everything that has to do with this hotel is ridiculously overpriced! We to check out one hour later than planned after a 6 night stay and they asked us to pay a fee... very disappointing
Recent reviews
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Excellent
8.5+Location-The room and the hotel are not so modern
-
Good
7.3+The hospitality
-
Mediocre
3.3+The only good thing about Keio Plaza Hotel that they have a shuttle bus line direct to Disney Resort, but need reservation 1 month earlier before the date.-The front desk for check-in and check-out really really really not friendly (especially to foreigner), no smile at all and very bad in english. Very old hotel, we've paid for the premier room (recently furbished they said) but still looks old, they're only put more lighting inside the room and LED TV. Better stay at International Brand Hotel.
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Reviews
Overall
8.1 Excellent
Based on 10,581 reviews
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All reviews 8.1
-
Couples 8.1
-
Families 8.0
-
Business 8.5
-
Solo 8.3
9.0
8.9
8.4
8.3
8.2
7.0
8.9
8.9
8.5
8.2
8.0
7.0
8.9
8.8
8.3
8.1
7.4
5.3
8.9
8.8
8.6
8.4
8.3
6.9
8.8
8.7
8.6
8.0
7.9
6.8
data provided by TrustYou
"Close to public transport"
"Clean rooms"
"Friendly service"
Top positive review
Top critical review
Excellent 9.1
Small but cozy room. Perfect location.
Mediocre 2.0
One of the female receptionist is unprofessional. After the room make up they forgot to put a teaspoon. When I informed her she told me that I should present to the front desk to ask for it! And she claims that they have rules (in disrespectful way). It is just a simple order (teaspoon)! I couldn’t understand what kind of rules that prevent them to bring a teaspoon! Totally unacceptable.
Recent reviews
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Excellent
9.1+Small but cozy room. Perfect location.
-
OK
5.4+Price was slightly below the competition, but in retrospect, I would've gladly paid more for a much better stay. Close to 7-11 and some fun areas in Shinjuky.-I've traveled to Tokyo for 3 straight years. This hotel is the worst by far. Even though it's advertised as a 4-star hotel, it is NOT a 4-star hotel. Here's what I think: Very small room, even for Tokyo standard. There were a few groups of rowdy tourists, and I can tell that the concierge was exhausted by them, and was not very friendly when she was helping me out. Even though it's in Shinjuku, location is not that good. It's right next to a bunch of love hotels and far from the main Shinjuku station. Overall, a big disappointment for me.
-
Excellent
8.2+Good location in Shinjuku within walking distance of major shops, restaurants and public transportation. Hotel looks new and has nice lobby, breakfast area, and rooftop lounge. Bed was very comfy.-Room is tiny but not a complete surprise in Tokyo. However, there were several small things that could have been done to make the space more useful such as more clothes hangers, a shelf over clothing rod, and towel hooks in the bath to name a few.
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Reviews
Overall
8.6 Excellent
Based on 5,217 reviews
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All reviews 8.6
-
Couples 8.8
-
Families 8.8
-
Business 8.9
-
Solo 8.9
8.9
8.7
8.6
8.4
8.4
7.3
9.0
8.9
8.6
8.6
8.3
4.2
9.0
8.9
8.7
8.3
8.1
6.4
9.4
8.8
8.3
8.0
7.1
9.0
8.9
8.2
8.1
7.3
6.4
data provided by TrustYou
"Professional service"
"Close to public transport"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Free upgrade to Executive Room with lounge access. Our request for crib, late check out and extra amenities catered for. The lounge pre dinner drinks and Breakfast following morning was superb. Minor issue. Kettle took forever to boil
OK 4.0
huge 'n not cosy
Recent reviews
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OK
4.0+huge 'n not cosy
-
Good
7.3+Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station.-The bathroom could do with being refitted to be more modern and contemporary.
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Excellent
10.0+Free upgrade to Executive Room with lounge access. Our request for crib, late check out and extra amenities catered for. The lounge pre dinner drinks and Breakfast following morning was superb.-Minor issue. Kettle took forever to boil
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Reviews
Overall
8.5 Excellent
Based on 7,056 reviews
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All reviews 8.5
-
Couples 8.6
-
Families 8.8
-
Business 9.1
-
Solo 8.8
9.7
8.4
6.2
6.2
4.7
4.2
9.7
8.1
6.3
5.6
4.4
3.6
9.7
8.5
6.7
6.2
5.4
3.8
9.6
8.8
6.9
5.0
2.4
9.6
7.8
6.4
4.7
4.5
2.0
data provided by TrustYou
"Great shopping"
"Good accessibility by car"
"Close to public transport"
Top positive review
Top critical review
Excellent 10.0
Tokyo area was greate.
OK 4.2
The stall was really helpful and was the only hotel that I stayed in Japan that provided soft pillows... This hotel was the most expense one that I stayed in Japan, around US$185,00 and for that price I was expecting a much better room. The bathroom was disgusting with visible mold all around probably because the exhaust fan wasn't efficient enough to keep the moist out of it.. The toilet bowl underneath the seat was all black mold... The shower walls is getting yellowish probably because no scrubbing it's been done.. I saw a single room keeper guy cleaning the whole building floor when I got there but he was cleaning alone at least 18 rooms in that floor as I noticed the rooms doors was all wide open and he was running between those rooms with vaccum and cleaning supplies and etc... The blocks/area around of this hotel have lots of "massage" business places and lots of guys hanging around the walkway corners to offer girls to do a "special" job if you interesting... Definitely not a family hotel to stay ! Few blocks away from the opposite side of the Shinjuku Train Station I stayed at Sun Route Hotel of Shinjuku that was much much better location in the area and a family hotel with quality and breakfast include for under US$120,00. Hope this review helps lots of visitors.
Recent reviews
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Excellent
8.0+Great location, close to the night life and train station
-
Excellent
10.0+Tokyo area was greate.
-
Good
7.7+Just about everything was as expected.-Only complaint was that room was too warm (March stay) we couldn't get the air conditioner to cool the room adequately and couldn't open the windows to cool it down to an acceptable level.
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Reviews
Overall
9.1 Excellent
Based on 1,834 reviews
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All reviews 9.1
-
Couples 9.3
-
Families 9.5
-
Business 9.7
-
Solo 9.5
9.4
9.3
9.1
9.0
8.8
6.8
9.5
9.3
9.1
9.0
9.0
6.7
9.1
8.6
8.6
8.5
7.2
6.6
8.9
8.6
6.6
8.9
8.5
6.7
data provided by TrustYou
"Nice building"
"Impressive bathroom"
"Friendly atmosphere"
Recent reviews
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Good
6.7+A nice hotel living up to luxury billing-Having to pay to use leisure facilities and cost of restaurants is too high
-
Good
7.3+Great views from room, lots of space in the Park Deluxe room, very good service. The New York Bar on the 52nd has the best view and great jazz nights-our rate did not include breakfast..
-
Excellent
10.0+Best in Class Service, ambience, Decor, Views and Iconic reputations.-$40 hamburger in the lounge upstairs. It was delicsious, but wow
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Reviews
Overall
8.1 Excellent
Based on 10,143 reviews
-
All reviews 8.1
-
Couples 8.3
-
Families 8.3
-
Business 8.5
-
Solo 8.4
10.0
8.8
8.1
7.9
5.4
5.4
8.8
8.1
7.9
5.0
3.6
1.8
8.9
8.0
8.0
5.3
4.1
2.3
9.0
8.5
8.0
6.8
5.7
3.1
9.0
8.0
7.8
7.6
6.1
5.6
data provided by TrustYou
"Clean rooms"
"Close to public transport"
"Good accessibility by car"
Top positive review
Top critical review
Excellent 8.0
very hard bed
OK 5.4
The location is great and the price is very affordable. There are multiple convenience shops nearby for quick snacks or forgotten items. The tub is very deep and offers a relaxing soak with very hot water and good water pressure. Also the included cable lineup is more robust than many hotels. A couple of smart features for working with such small rooms. I like the ledge of the window for adding space and the included large hand mirror in the room. The rooms are so hot. Even in winter. And it felt like every morning the room would get extra hot and forced me out in a heated panic. It would be different if the windows opened but mine did not. It was insufferable at times making the small size (even in the double room) seem even smaller. Also every morning the cleaning staff would take hours to complete a room. I was often working around their schedule and felt I couldn't be in the room between 10:00-13:00. It's also a very crowded hotel and getting an elevator at certain times of day was frustrating. I stayed here for over a week where I'd suggest 3 nights be the max.
Recent reviews
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Good
6.0+I like that the location it is excellent and its to easy to registration and ubication-I will like that the hotel have red wii fii because de internet acces is poor, and the check in time i think that it is too late al 2 00 pm
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Good
7.4+Good location, fair price, good staff-Very small room
-
Excellent
8.0-very hard bed
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Reviews
Overall
7.7 Good
Based on 14,097 reviews
-
All reviews 7.7
-
Couples 7.7
-
Families 7.6
-
Business 7.9
-
Solo 7.9
9.4
9.0
8.0
7.7
7.2
6.4
9.5
9.0
8.2
7.7
7.2
6.3
9.4
8.0
8.0
6.3
5.0
3.3
9.5
9.0
8.3
7.8
6.7
5.7
9.3
9.1
7.9
7.5
7.4
6.7
data provided by TrustYou
"Friendly service"
"Great shopping"
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Reviews
Overall
8.8 Excellent
Based on 5,035 reviews
-
All reviews 8.8
-
Couples 8.9
-
Families 9.1
-
Business 8.8
-
Solo 8.8
9.0
9.0
8.2
7.5
7.4
6.7
9.4
9.2
7.5
6.9
5.9
5.5
9.3
9.2
8.6
8.2
8.0
5.8
9.2
9.1
7.7
7.5
6.8
6.6
9.1
9.1
8.1
7.3
7.3
6.7
data provided by TrustYou
"Good accessibility by car"
"Professional service"
"Good shuttle service"
Top positive review
Top critical review
Excellent 10.0
- Cleanliness - Spacious Space - Amenities - Friendly Staff - Service - Shuttle to Shinjuku Station - A bit far from Shinjuku Station by walking - Underground (Metro) does not have full escalator (a bit difficult if carry lots of stuff)
OK 4.0
Location was good near Shinkuku station (one one the biggest) The hotel has a gymn and a pool but you have to pay 2,100.00 yens (US$ 26.00) / person / day. The staff speaks poor english. Check out at 11h00am so not good if you have a late flight (30% of the daily rate to stay to 03h00 pm).
Recent reviews
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Excellent
9.4+Staff is extremely helpful with everything . I have requested to make a reservation at many famous restaurants and the concierge staff did a very professional job securing a seat for me . They have planned everything for me better than I have planned by myself .
-
Excellent
10.0+- Cleanliness - Spacious Space - Amenities - Friendly Staff - Service - Shuttle to Shinjuku Station-- A bit far from Shinjuku Station by walking - Underground (Metro) does not have full escalator (a bit difficult if carry lots of stuff)
-
OK
4.0+Location was good near Shinkuku station (one one the biggest)-The hotel has a gymn and a pool but you have to pay 2,100.00 yens (US$ 26.00) / person / day. The staff speaks poor english. Check out at 11h00am so not good if you have a late flight (30% of the daily rate to stay to 03h00 pm).
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Reviews
Overall
8.9 Excellent
Based on 6,020 reviews
-
All reviews 8.9
-
Couples 9.0
-
Families 9.0
-
Business 8.8
-
Solo 8.9
10.0
9.6
9.4
8.8
8.5
6.0
10.0
9.8
9.6
8.5
8.2
6.3
9.7
9.6
9.0
8.6
8.5
5.3
9.3
9.1
9.1
8.9
7.9
9.5
9.4
8.6
8.2
8.1
5.8
data provided by TrustYou
"Clean rooms"
"Good laundry service"
"Close to public transport"
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Reviews
Overall
7.8 Good
Based on 8,174 reviews
-
All reviews 7.8
-
Couples 7.9
-
Families 7.6
-
Business 8.0
-
Solo 7.9
9.4
8.8
7.7
7.1
6.5
6.5
9.4
9.0
8.6
7.8
6.9
6.7
9.6
8.8
7.5
6.6
6.2
6.0
9.0
8.8
8.5
8.2
7.6
6.5
9.2
8.9
8.6
8.4
7.6
7.0
data provided by TrustYou
"Clean rooms"
"Great shopping"
"Close to public transport"
Recent reviews
-
Excellent
10.0+Room was clean and comfortable. Bed was plenty big (I'm 6'2"). Price couldn't be beat. About a 15 minute walk from Shinjuku station (take exit near new BusTa).-As with most rooms in Japan, it was small. Not even enough floor space to open my suitcase. That was to be expected.
-
Good
7.1+compared to other hotels in main tokyo areas, it's a decent value. All rooms are tiny there, and tend to be expensive. This one was clean and quiet and 10 minutes if you walk fast from Shinjuku station (15 if you walk slow). Don't be deceived as I was by proximity to Shinjuku Gyoenmae station. Most of the places you are going as a tourist are off the Shinjuku station.-Tiny pillow which gave me the worst allergies of my life. Bed can only be entered from one side, so couples may be inconvenienced. Room was not serviced one day so had to go down and get towels. Have to put key in slot for electricity and of course I forgot it there one day.
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Reviews
Overall
8.4 Excellent
Based on 1,679 reviews
-
All reviews 8.4
-
Couples 8.2
-
Families 8.4
-
Business 7.7
-
Solo 8.5
9.4
8.9
8.6
8.5
8.3
5.6
9.4
9.2
8.6
8.5
8.3
5.7
9.5
8.8
8.3
7.9
4.8
9.4
8.9
8.5
8.5
8.3
6.7
9.5
9.2
8.9
8.5
8.4
data provided by TrustYou
"Clean rooms"
"Great shopping"
"Spacious rooms"
Recent reviews
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Excellent
10.0+Friendly Staff Great Service Great Location Great View from Room
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Excellent
8.0+Very clean room and bathroom. Japanese style bathroom which is quite convenient. Room was small but functional. Check-in was easy and hotel relaxed.-Breakfast was quite basic. Air conditioning instructions only in Japanese. Not very central in Shinjuku area but close to good transport links.
-
Excellent
8.5+Hundred Stay was a great value, with the weekly rate plan & offering rooms with a kitchenette. The location was very good for either business or tourist travelers -it's close to transport, shops & lots of restaurants. We had a great experience, the staff were very helpful & room very comfortable - I would definitely stay there again. They also have a great book/dvd library and plenty of English language brochures for tourists, plus guides for the room features, like how to use the tv, the temperature controls, etc. very useful!-The carpets were badly stained in the room & hallways, which was unfortunate, but a very minor issue. Also the bathtub/shower was very slippery, so might be problematic for a guest with disabilities.
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Reviews
Overall
8.4 Excellent
Based on 4,813 reviews
-
All reviews 8.4
-
Couples 8.2
-
Families 8.2
-
Business 8.1
-
Solo 8.3
9.4
8.7
8.6
5.9
5.9
4.9
9.4
8.5
8.4
4.9
4.9
4.5
9.6
8.9
8.7
5.0
4.5
4.4
9.2
8.8
8.7
7.9
5.9
4.5
9.5
8.6
8.5
6.0
5.2
5.2
data provided by TrustYou
"Clean rooms"
"Great shopping"
"Close to public transport"
Recent reviews
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Reviews
Overall
8.3 Excellent
Based on 4,107 reviews
-
All reviews 8.3
-
Couples 8.4
-
Families 8.3
-
Business 8.7
-
Solo 8.3
9.3
8.9
8.5
8.1
7.4
6.2
9.4
9.0
8.8
7.9
7.9
6.1
9.1
8.7
8.3
7.9
7.7
5.7
9.4
8.5
7.7
6.3
5.0
9.2
9.0
8.5
8.3
7.2
6.3
data provided by TrustYou
"Clean rooms"
"Close to public transport"
"Great shopping"
Top positive review
Top critical review
Excellent 9.4
There is nothing to dislike. Very clean and well kept. Nice breakfast and reasonable price for Tokyo. The rooms are somewhat smallish but this is to be expected for Tokyo and the price
Mediocre 3.1
Nice location but that's about it Never seen Japanese worker has no smile and unwilling to cooperate
Recent reviews
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Good
7.0+Good central location, right in the middle of Shinjuku, easy to find and to reach by public transport. Very clean. Helpful staff. Small room, big bathroom (the bathroom is as big as the room itself!!)
-
Good
6.3+Impressed by not only being allowed to be ecologically minded but being recompensed. If you choose not to have your room serviced you got back 500¥ per day up to 2days permitted. Other hotels could learn from this
-
OK
5.7+The location in Shinjuku is excellent you can walk to the Shinjuku station or get a 5 min cab ride. Tokyo is an incredible city but the areas are quite spread out so you need access to the JR or subway so that you can get around quickly.-like most Tokyo hotels at this price the rooms are pretty small
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Reviews
Overall
8.6 Excellent
Based on 2,022 reviews
-
All reviews 8.6
-
Couples 8.9
-
Families 8.7
-
Business 8.4
-
Solo 8.1
9.7
8.5
8.4
8.3
8.2
6.2
8.6
8.6
8.4
8.3
8.3
6.4
8.6
8.5
8.5
8.4
8.2
6.2
8.4
8.4
8.3
8.1
8.1
5.9
8.7
8.4
8.3
8.2
8.2
6.0
data provided by TrustYou
"Great reception"
"Spacious rooms"
"Good shuttle service"
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Reviews
Overall
8.6 Excellent
Based on 3,178 reviews
-
All reviews 8.6
-
Couples 8.8
-
Families 8.5
-
Business
-
Solo 8.3
9.3
9.0
9.0
8.1
7.9
7.9
9.4
9.1
8.9
8.1
8.1
3.9
9.2
9.1
8.8
8.2
8.0
6.6
9.3
9.1
8.7
7.7
7.3
data provided by TrustYou
"Spacious rooms"
"Close to public transport"
"Good kitchenette"
Recent reviews
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Excellent
9.0+Very cool room clean n enough space just the location not ideal-Location walking to subway ok but station is at least one transfer from most destination -
Excellent
10.0+Massive room for Tokyo standards with a lovely large washroom. Excellent staff service. Laundromat in first floor was appreciated as we were on a 6 week trip.-No
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Reviews
Overall
8.3 Excellent
Based on 4,010 reviews
-
All reviews 8.3
-
Couples 8.3
-
Families 8.4
-
Business 8.4
-
Solo 8.2
9.4
8.6
8.2
8.0
7.4
5.6
9.5
8.5
8.5
7.9
7.3
4.9
9.4
8.5
8.2
7.4
4.8
3.3
9.1
8.7
8.0
6.7
4.4
9.6
8.5
8.0
6.9
6.5
4.7
data provided by TrustYou
"Clean rooms"
"Good accessibility by car"
"Close to public transport"
Top positive review
Top critical review
Excellent 8.5
It's a great location by the Higashi-Shinjuku train station. Staff is very nice and very clean. Mattresses are hard to sleep on.
OK 4.5
Location, it is adjacent to a subway exit. Literally everything but the location. It is a 2-1/2-star facility with delusions of adequacy.
Recent reviews
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Good
7.3+The room size is of the right size, which give luxury feeling. It is not really small as describe by others.-We cannot control or off the bright light in the room at bedtime, which causes discomfort.
-
Excellent
8.5+It's a great location by the Higashi-Shinjuku train station. Staff is very nice and very clean.-Mattresses are hard to sleep on.
-
Excellent
9.7+Very conveniently located right at a subway stop and very close to Shinjinku and the Golden Gai. Hotel was very nice and the staff was friendly. There is a good breakfast buffet that was not very expensive and very convenient. We decided to add a night on our way back after being in kyoto for a few days and decided to stay here. Be ready for small rooms, but I think this is normal for in the city. We really liked the hotel.
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Reviews
Overall
7.8 Good
Based on 6,076 reviews
-
All reviews 7.8
-
Couples 7.9
-
Families 7.6
-
Business 7.7
-
Solo 7.7
9.6
8.5
7.3
7.3
4.8
4.7
9.7
8.7
7.4
7.2
5.0
4.1
9.5
8.2
7.2
7.0
5.2
4.3
9.4
8.3
7.1
5.2
4.2
3.1
9.4
8.7
7.7
6.5
4.8
4.3
data provided by TrustYou
"Clean rooms"
"Good accessibility by car"
"Close to public transport"
Details
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Reviews
Overall
8.3 Excellent
Based on 2,039 reviews
-
All reviews 8.3
-
Couples 8.6
-
Families 8.6
-
Business 8.4
-
Solo 8.5
9.5
8.5
8.2
8.2
6.7
6.7
9.6
8.9
8.7
8.2
8.2
6.4
9.3
8.5
8.0
5.7
5.1
9.6
8.6
8.4
8.3
7.7
9.5
8.7
8.1
7.9
7.8
6.2
data provided by TrustYou
"Clean rooms"
"Great reception"
"Close to public transport"
Details
Map
Reviews
Overall
8.3 Excellent
Based on 2,051 reviews
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All reviews 8.3
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Couples 8.3
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Families 7.8
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Business 8.1
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Solo 8.3
9.1
8.3
8.2
7.7
7.7
6.9
9.2
8.5
8.3
8.0
7.9
6.7
9.0
8.5
8.2
8.0
6.6
6.5
8.9
8.5
8.4
8.3
7.9
6.2
8.9
8.5
8.3
8.2
8.1
6.7
data provided by TrustYou
"Good laundry service"
"Great shopping"
"Close to public transport"
Recent reviews
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Good
7.3+Convience to subway and did not cost too much considering it was Tokyo. Bathroom was very good. The bathtub was large. We had a city view also.-The pillows on bed were hard and small. Room was very efficient but very tight for two people,
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Good
6.0+The rate is cheaper than similar hotels in the neighborhood and breakfast is complimentary.
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Good
6.0+Nice ambience , clean ,comfortable, quite near to Shinjuku , fast food , restaurants at doorstep of hotel-Rate is less competitive It's quite steep