Tokyo hotels in Minato

spacious...... the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....

The view from the bar/restaurant on the top floor was outstanding! I thought the hotel was closer to Haneda Airport than it turned out to be.

The JR Suite was amazing. Love the high floors and view of Tokyo Tower. Customer Service at the front desk was excellent. After we paid for the upgraded suite we were a lot happier. Initial room was very small and they put us on the floor with the business and fitness area so people were in and out on that floor. Room was very very small where our 2 luggage would not fit. My GF kept on bumping her elbows into the shower door and the sink as there was no space in between for her to do her hair and make up. We had to upgrade to the JR. Suite at a very high price. The JR. Suite was an excellent room. We didn't need the living room area but it was a nice adder. What we were expecting was a bedroom similar to the JR suite bedroom but never got it on the regular booking. Concierge needs to look into what he's doing more. We asked about the Robot Restaurant and see about making reservations for that Saturday Night. He booked the reservations but didn't realize that payment up front is required. When we go to the place we were turned away as it was full and everyone had paid in full prior to arrival. When I tried to explain to him I don't think he spoke English well enough to understand. I was not mad at him as we understand we are in another country with a language barrier.

We found the staff extemely helpful especially the guest relations desk went out of their way to be of assistance. The rooms where very comfortable. I was going to move to a cheaper hotel, but the manager organised me a fabulous rate for the extra days, so I didn't move. No

The design of the room was elegant and modern, and it was very comfortable to stay in.

Location and service are excellent Everything in the hotel that is not part of the booking is very expensive, even by Tokyo standards.

Loved the clean room and the value for the money. Also the location was good (although it is in a business district) - but very nice to be able to walk to several eating choices without paying for the high meals in the hotel. We also found the Mini-Mart downstairs very convenient to buy water and snacks for our 4 year old. The hotel is very accessible to the subway - walkable with connecting under ground passages. We stayed here with a 4 year old child - and were able to get a baby cot that sat flush with our bed (open rail on one side) so the baby could sleep next to us (at no extra charge). Overall the staff were great, helpful and friendly. I have a minor criticism for the hotel - I gave a fair rating for the Hotel staff because of our experience with the Concierge. She does not have the personality to work on this desk - the many interactions I had with here were polite, but not friendly or she didn't go out of her way to make recommendations or be overly helpful. She had a bit of sour personality (very un-Japanese), made me feel like I was bothering her with my questions - and in my opinion that leaves a bad impression of the staff - when in fact everyone else was super nice. However being new to Tokyo the Concierge is the most important liaison to us as we depended on her advise to get around the city.