Sun Country Air (SY) - Read reviews & book flights - KAYAK

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Guest reviews

Overall rating

7.9 Good

Based on 6,232 reviews

Overall

8.2

Boarding

8.3

Comfort

7.9

Crew

8.5

Entertainment

7.0

Food

7.3

Recent reviews

All reviews
Positive
Neutral
Negative

8.0

Flight was on time and efficiently run

Pros: Flight was on time and I had a seat. I got to my destination safely and had a restroom available and food for purchase. It's exactly what I signed up for.

Cons: Seat space was smaller than most airlines when the person in front of me reclined.

Reviewed Jul 2017

review from
9.3

Pros: First time we have sun country and everything went great

Reviewed Jul 2017

review from
8.0

Cons: Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later.

Reviewed Jul 2017

review from
7.6

Cons: I had trouble getting seat assignments and boarding passes on the computer. then I ended up with exit row seats which was really odd.

Reviewed Jul 2017

review from
8.6

Pros: boarding was easy and fast, crew was friendly and prompt

Cons: Had an aisle seat and the space for storing bag underneath was tight and smaller than the other two seats. Unfortunately, peanuts or pretzels would be appreciated when flights are four hours long. Rough landing - pretty sure it was a newbie pilot, but will never know. Air did not reach the aisle seat adequately, felt nothing - was hot.

Reviewed Jul 2017

review from
10.0

Pros: Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row.

Cons: A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on.

Reviewed Jul 2017

review from
7.0

Cons: The crew simply was not friendly. Had a holier than thou attitude. Attendant gave me a huge eye roll and look of irritance when I asked to use bathroom.

Reviewed Jul 2017

review from
6.3

Pros: The headrest were nice, no neck pillow was needed because of how I could adjust it. Checking in was very quick and painless, something I appreciate very much. Drink service was nice, they did come around more then expected. The staff was very nice an accommodating , very friendly when we boarded the plane.

Cons: Seats were very uncomfortable. I brought my husband for his first flight and I had told him how comfortable flying was, but when we boarded the plane he was a little horrified about the seats. He said, "they look like metal skeletons with pleather stretched over them." Yikes, I was a little embarrassed for telling him how comfortable he would be. I usually fly coach and I guess I was surprised not to find better seats and screens for movies attached to the back of the headrest (that sounds terribly spoiled, sorry).

Reviewed Jul 2017

review from
9.3

Cons: I purchased 2 tickets at the same time but did not find out that the seats were not together until we checked in at the airport. May be my fault but we had to pay extra to occupy Emergency exit seats in order to sit together. May want to send reminder about check-in policy prior to flight or after tickets are purchased. Also mention the luggage fees.

Reviewed Jul 2017

review from
3.6

Cons: We were an hour late taking off because the pilot waited for a late passenger causing us to miss the take off firm which I feel was unfair to the entire plane who all boarded on time.

Reviewed Jul 2017

review from
6.3

Nauseatingly upbeat and frequent intercom interruptions

Cons: I've never before been on a flight with so many shills, ads, and pitches for ad-ons and purchase options than this flight, all delivered in a grotesque, upbeat caricature of friendliness. It seemed like every 5 minutes from boarding to landing there was another pre-recorded announcement for points upgrades, video player rentals, etc. Frankly it was so annoying I'll be dissuaded from using sun country again.

Reviewed Jul 2017

review from
6.6

Pros: The flight crew were great. The flight was fine. No delays going to Cancun but a 20 minutes delay coming back. Which was fine. Overall this previous trip was a 4 stars.

Cons: Water and sodas are free but not snacks. Seats are uncomfortable and skinny.

Reviewed Jul 2017

review from

9.3

Pros: First time we have sun country and everything went great

Reviewed Jul 2017

review from
8.6

Pros: boarding was easy and fast, crew was friendly and prompt

Cons: Had an aisle seat and the space for storing bag underneath was tight and smaller than the other two seats. Unfortunately, peanuts or pretzels would be appreciated when flights are four hours long. Rough landing - pretty sure it was a newbie pilot, but will never know. Air did not reach the aisle seat adequately, felt nothing - was hot.

Reviewed Jul 2017

review from
10.0

Pros: Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row.

Cons: A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on.

Reviewed Jul 2017

review from
9.3

Cons: I purchased 2 tickets at the same time but did not find out that the seats were not together until we checked in at the airport. May be my fault but we had to pay extra to occupy Emergency exit seats in order to sit together. May want to send reminder about check-in policy prior to flight or after tickets are purchased. Also mention the luggage fees.

Reviewed Jul 2017

review from

8.0

Flight was on time and efficiently run

Pros: Flight was on time and I had a seat. I got to my destination safely and had a restroom available and food for purchase. It's exactly what I signed up for.

Cons: Seat space was smaller than most airlines when the person in front of me reclined.

Reviewed Jul 2017

review from
8.0

Cons: Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later.

Reviewed Jul 2017

review from
7.6

Cons: I had trouble getting seat assignments and boarding passes on the computer. then I ended up with exit row seats which was really odd.

Reviewed Jul 2017

review from
7.0

Cons: The crew simply was not friendly. Had a holier than thou attitude. Attendant gave me a huge eye roll and look of irritance when I asked to use bathroom.

Reviewed Jul 2017

review from
6.6

Pros: The flight crew were great. The flight was fine. No delays going to Cancun but a 20 minutes delay coming back. Which was fine. Overall this previous trip was a 4 stars.

Cons: Water and sodas are free but not snacks. Seats are uncomfortable and skinny.

Reviewed Jul 2017

review from

6.3

Pros: The headrest were nice, no neck pillow was needed because of how I could adjust it. Checking in was very quick and painless, something I appreciate very much. Drink service was nice, they did come around more then expected. The staff was very nice an accommodating , very friendly when we boarded the plane.

Cons: Seats were very uncomfortable. I brought my husband for his first flight and I had told him how comfortable flying was, but when we boarded the plane he was a little horrified about the seats. He said, "they look like metal skeletons with pleather stretched over them." Yikes, I was a little embarrassed for telling him how comfortable he would be. I usually fly coach and I guess I was surprised not to find better seats and screens for movies attached to the back of the headrest (that sounds terribly spoiled, sorry).

Reviewed Jul 2017

review from
3.6

Cons: We were an hour late taking off because the pilot waited for a late passenger causing us to miss the take off firm which I feel was unfair to the entire plane who all boarded on time.

Reviewed Jul 2017

review from
6.3

Nauseatingly upbeat and frequent intercom interruptions

Cons: I've never before been on a flight with so many shills, ads, and pitches for ad-ons and purchase options than this flight, all delivered in a grotesque, upbeat caricature of friendliness. It seemed like every 5 minutes from boarding to landing there was another pre-recorded announcement for points upgrades, video player rentals, etc. Frankly it was so annoying I'll be dissuaded from using sun country again.

Reviewed Jul 2017

review from

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