Traveller reviews
Overall rating
7.1
Good
Based on 1,135 reviews
Boarding
7.3
Comfort
6.9
Crew
8.1
Entertainment
6.7
Food
7.0
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
SWISS information
| IATA code | LX |
|---|---|
| Routes | 304 |
| Top route | Geneva Geneve-Cointrin to Zurich |
| Airports served | 120 |
| Top airport | Zurich |
SWISS traveller reviews
Pros
"The crew was very nice"
(in 474 reviews)
"Food was good and plentiful"
(in 288 reviews)
"The service and food were good"
(in 247 reviews)
Cons
"Not enough of leg room"
(in 50 reviews)
"Entertainment system didn't work."
(in 47 reviews)
"Got an upgrade to business class."
(in 32 reviews)
Recent reviews
Traveller rating
174
35
35
78
2
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10.0
The two meals were plentiful and excellent. The drinks were continuous. Thanks, Crew very polite; however a bit "hazard" at the end as they were rushing us off; to prepare for the cleaning team and next flight. Baggage from Berlin was delayed; however through the apps etc; they kept me aware and informed.(.did receive my baggage about 36 hours after my flight arrival). Good experience; thank you.
Reviewed Oct 2023review from
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10.0
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Reviewed Oct 2023review from
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4.0
Like the blanket. Food wasn’t good and boarding was a mess
Reviewed Sep 2023review from
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2.0
Rerouted to United flight.
Reviewed Sep 2023review from
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2.0
I was rerouted to a United flight.
Reviewed Sep 2023review from
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2.0
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
Reviewed Sep 2023review from
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8.0
Very good
Reviewed Sep 2023review from
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8.0
Very good
Reviewed Sep 2023review from
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2.0
That your phones given were the more comfortable ones, unlike the old ones. The flight was delayed and my luggage has been lost in Zürich both times. Also the food choices were terrible. I am dairy free and gluten-free and they had nothing available for me
Reviewed Sep 2023review from
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6.0
A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.
Reviewed Sep 2023review from
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10.0
Very nice flight to Zurich
Reviewed Sep 2023review from
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8.0
We had to move to terminal 5 for the next part of our trip. Very un-organized and difficult.
Reviewed Sep 2023review from
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4.0
The lost my bag
Reviewed Jul 2023review from
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2.0
They lost my bag
Reviewed Jul 2023review from
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10.0
It exceeded my expectations.
Reviewed Jul 2023review from
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10.0
Great service
Reviewed Jun 2023review from
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2.0
The flight was canceled so it’s stupid to send me this now !!!!!
Reviewed Apr 2023review from
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4.0
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
Reviewed Mar 2023review from
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1.9
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Reviewed Jul 2021review from
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10.0
Pros: Great crew. I had 3 seats for myself.
Cons: Selection of music entertainment.Reviewed Jun 2021review from
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10.0
Pros: Swiss doesn't"t always have comfortable planes but this one was super comfortable
Reviewed Apr 2021review from
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6.0
Pros: Not much
Cons: During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing.Reviewed Jan 2021review from
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8.0
Pros: The crew was super friendly and attentive. Best in flight service I have received in a long time.
Cons: The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack.Reviewed Sep 2020review from
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10.0
Cons: Very well executed.
Reviewed Sep 2020review from
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2.0
Cons: Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”
Reviewed Aug 2020review from
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2.0
Pros: Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline
Reviewed Aug 2020review from
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2.0
Pros: Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck
Cons: Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessionalReviewed Aug 2020review from
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8.4
Cons: Our stewardess was not the friendliest!
Reviewed Aug 2020review from
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10.0
Pros: Yes
Cons: 0Reviewed Jul 2020review from
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6.5
Cons: There was no food ...
Reviewed Jun 2020review from
SWISS FAQs
What is SWISS's carry-on size allowance?
On board SWISS flights, cabin baggage should not exceed 55x40x23cm. If your hand luggage is bigger, the SWISS assistance team will most likely ask you to pay extra for checked luggage.
Where does SWISS fly to?
SWISS offers direct flights to 126 cities in 50 different countries. Zurich, Geneva, and Berlin are the most popular cities covered by SWISS.
What is SWISS’s primary hub?
SWISS concentrates most of its flight operations in Zurich.
How does KAYAK find such low prices on SWISS flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including SWISS.
Flight status
SWISS route map
Top airports served by SWISS
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Hamburg Airport (HAM)
- Vienna Intl Airport (VIE)
- Athens Eleftherios V. Airport (ATH)
- Brussels Bruxelles-National Airport (BRU)
- Barcelona-El Prat Airport (BCN)
- Stockholm Arlanda Airport (ARN)
- Amsterdam Schiphol Airport (AMS)
- Porto Airport (OPO)
- New York John F Kennedy Intl Airport (JFK)
- Palma de Mallorca Son Sant Joan Airport (PMI)
SWISS contact information
- LX IATA code
- +60 3 2053 1898 Call
- swiss.com Visit
Overview of SWISS
SWISS offers several different travel classes for passengers to choose from, including Economy, Business, and First. Economy provides travelers with a free carry-on, a hot meal, complimentary drinks, and access to the plane’s entertainment system, while Business offers a seat that turns into a bed, a gourmet meal, free alcoholic beverages, and the option of checking two bags for free. If you select First Class, you will be given items, such as moisturizer and pajamas, as well as priority boarding.
Although based in Switzerland, this airline offers many flights all across the world, including throughout Europe, Asia, North America, and Africa. If you plan on traveling to Asia, you can consider visiting a popular country like Japan or Thailand. For those interested in flying to Africa, there are destinations such as Tunisia, South Africa, and Ghana.
To offer as many flight paths as possible, SWISS has codeshare agreements with many other airlines, including Air France, Eurowings, and LOT Polish Airlines. Additionally, the company has created interline agreements with additional airlines, such as Delta Air Lines, Iberia, and Precision Air.
Out of the 89 planes that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Airbus A320-200 is the aircraft that is the most frequently used, as it is ideal for medium-range flights and can fit up to 180 passengers. When servicing long distance flights, however, the company opts to use the Boeing 777-300ER, a choice that can fit up to 340 passengers and is the largest twinjet in the world.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.