Traveller reviews
Overall rating
7.3
Good
Based on 1,408 reviews
Boarding
7.5
Comfort
7.0
Crew
8.2
Entertainment
7.0
Food
7.2
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SWISS information
| IATA code | LX |
|---|---|
| Routes | 296 |
| Top route | Zurich to Kastrup Copenhagen |
| Airports served | 115 |
| Top airport | Zurich |
SWISS traveller reviews
Pros
"The crew was very nice"
(in 474 reviews)
"Food was good and plentiful"
(in 288 reviews)
"The service and food were good"
(in 247 reviews)
Cons
"Not enough of leg room"
(in 50 reviews)
"Entertainment system didn't work."
(in 47 reviews)
"Got an upgrade to business class."
(in 32 reviews)
Recent reviews
Traveller rating
1660
678
395
291
15
Find reviews that mention:
flight attendants
great flight
crew was great
food was good
seats too small
great service
economy class
person in front
leg room
entertainment system
business class
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8.0
Modern plane!
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2.0
incompetent ground team, three double seat allocations, admitting on board person without seat allocated, mess with luggage checking at the entry to plane (after gate!) and etc.
review from
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8.0
Honestly the only thing that consistently needs improvement on Swiss is their in-flight entertainment system. The touchscreens are glitchy and make it unpleasant for both the person using it and the person sitting in front of the person using it
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8.0
Food was good - seats got uncomfortable after a few hours into an 8.5 hour flight
review from
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8.0
The seats were very comfortable. boarding was terrible. There are too many lines. After immigration and customs, we still had to do a passport check and then board the plane. Boarding took too long. Need better selection of movies and music. Food was ok. Airline should not charge for checked in bags.
review from
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2.0
Waited on the plane for one hour
review from
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2.0
They lost my bag. Plane was hot and wifi expensuve
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2.0
They lost my bag. Plane was hot too and wifi expensive
review from
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10.0
Full meal at 11 pm was unnecessary. Breakfast bagel only after 7 hour flight was too little. Leg room was extremely cramped in economy class for a 6’1” man.
review from
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2.0
Plane was late due to weather
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2.0
No food? Ryanair next time !
review from
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6.0
The travel was costly but the check-in desk was quite inflexible with extra weight and did not provide a bag to offload checked luggage. Crew interactions during meals were too hasty. An extra round of coffee would have been appreciated. All in all efficient and on time but cold and impersonal.
review from
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4.0
Again, at Zurich, I was I initially unable to get my connecting flight to Australia, or a seat allocated, because ' the 2 airlines systems do not connect'. After pressing for sometime I seat number and boarding pass was produced - I know not how but no choice of seat. I failed to mention on the Manchester leg. That online check-in was not working and so it wasn't until I got to Man airport that i learned of the problems and flight uncertainties. In 40+ years of flying this was my worst experience with a major European airline
review from
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2.0
I could not check in beyond Zurich as the flights to Singapore were overbooked. I was told not to worry, they will find a way to get you there. It was an appalling approach to long haul. The flight itself was okay but minimum service and no food.
review from
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10.0
Everything about the purchase, check in, boarding, the service, and the food was outstanding. We will absolutely fly Swiss Airlines again. There is one caveat. I kindly request the seat numbered 31K be inspected for its apparent ability to “over-recline” as my husband sat right behind in seat 32K and we quite smashed in. The woman in front of us acknowledged the dramatic lean back and tried to adjust, only to eventually keep sliding back further. Eventually my husband and I switched seats since he is 6’2” tall and I’m only 5’8” tall. We feel strongly the seat 31K needs to be tightened to negate excessive lean back. thank you!
review from
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10.0
LONG flight, courteous, friendly and helpful staff. Plane neat as a pin. Food great by current airline standards. Flights on time to the minute - what else could you ask for?
review from
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10.0
Neat as a pin, flood good by current airline standards, and flights on time to the minute. Staff very helpful and very friendly - what else can you ask for???
review from
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2.0
This refers to LX177 (Singapore to Zurich). This was a ghastly flight with the food being an outstanding disgrace. I did complain the CEO of Swiss who seems to have taken no notice. I would strongly advise anyone contemplating using this flight to seek an alternative carrier.
review from
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10.0
The crew was lovely. Friendly and accommodating.
review from
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10.0
The airline should advise on the time to get from the lounge to the terminal, as it involves possibly long lines at passport control and a tram to a separate building.
review from
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10.0
Great staffs
review from
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10.0
Thank you
review from
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10.0
No entertainment. Flight attendants rushed through the cabin with the drinks cart, not asking if we wished to buy drinks (all were charged for) as if they couldn't be bothered to help the passengers.
review from
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10.0
Loved the Premium Economy setup
review from
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10.0
The crew were friendly, approachable, accommodating. I had a pleasant experience with United/Swiss airlines. Will fly again with them.
review from
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10.0
The seats were a little firm, but otherwise it was excellent
review from
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6.0
The most important thing to travelers good food and serve it professionally and the Crew must have someone to check the rest room and clean it also the entertain was very bad nothing to watch
review from
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6.0
A 'just OK' flight. Food was OK, but comfort in crammed seats leaves a lot to be desired. Late departure from Zurich but still timely arrival to Boston.
review from
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10.0
No food was served, no snacks no peanuts no pop no nothing.
review from
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10.0
It was a little strange when I entered my pre board information I had to do it 3 times!!
review from
SWISS FAQs
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Flight status
SWISS route map
Top airports served by SWISS
- Zurich Airport (ZRH)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Frankfurt am Main Airport (FRA)
- Hamburg Airport (HAM)
- Athens Eleftherios V. Airport (ATH)
- Stockholm Arlanda Airport (ARN)
- Barcelona-El Prat Airport (BCN)
- Amsterdam Schiphol Airport (AMS)
- Kastrup Copenhagen Airport (CPH)
- Paris Charles de Gaulle Airport (CDG)
- Brussels Bruxelles-National Airport (BRU)
- New York John F Kennedy Intl Airport (JFK)
- Porto Airport (OPO)
SWISS contact information
- LX IATA code
- +60 3 2053 1898 Call
- swiss.com Visit
Overview of SWISS
SWISS offers several different travel classes for passengers to choose from, including Economy, Business, and First. Economy provides travelers with a free carry-on, a hot meal, complimentary drinks, and access to the plane’s entertainment system, while Business offers a seat that turns into a bed, a gourmet meal, free alcoholic beverages, and the option of checking two bags for free. If you select First Class, you will be given items, such as moisturizer and pajamas, as well as priority boarding.
Although based in Switzerland, this airline offers many flights all across the world, including throughout Europe, Asia, North America, and Africa. If you plan on traveling to Asia, you can consider visiting a popular country like Japan or Thailand. For those interested in flying to Africa, there are destinations such as Tunisia, South Africa, and Ghana.
To offer as many flight paths as possible, SWISS has codeshare agreements with many other airlines, including Air France, Eurowings, and LOT Polish Airlines. Additionally, the company has created interline agreements with additional airlines, such as Delta Air Lines, Iberia, and Precision Air.
Out of the 89 planes that make up this company’s fleet, almost all of them are either Airbus or Boeing. The Airbus A320-200 is the aircraft that is the most frequently used, as it is ideal for medium-range flights and can fit up to 180 passengers. When servicing long distance flights, however, the company opts to use the Boeing 777-300ER, a choice that can fit up to 340 passengers and is the largest twinjet in the world.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.