Traveller reviews
Overall rating
6.6
Good
Based on 1,512 reviews
Boarding
6.8
Comfort
6.6
Crew
7.5
Entertainment
6.3
Food
6.0
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LATAM Airlines information
| IATA code | LA |
|---|---|
| Routes | 83 |
| Top route | Santiago Arturo Merino Benitez to Sao Paulo Guarulhos Intl |
| Airports served | 36 |
| Top airport | Santiago Arturo Merino Benitez |
LATAM Airlines traveller reviews
Pros
"Food was good and healthy"
(in 73 reviews)
"Friendly staff clean cabin."
(in 54 reviews)
"The crew was great."
(in 189 reviews)
Cons
"They lost my luggage"
(in 10 reviews)
"The flight was four hours late!"
(in 17 reviews)
"The flight was delayed 7 hours"
(in 224 reviews)
Recent reviews
Traveller rating
781
367
271
322
3
Find reviews that mention:
flight attendants
flight was cancelled
long flight
smooth flight
connecting flight
crew was great
food was good
good entertainment
latam
great service
hour delay
customer service
leg room
el vuelo
lost my luggage
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2.0
They changed the flight time from 8pm to 11am and did not let me know. I found out coincidentally when I was doing online check in the day before. As for the flight, the landing was delayed for about 40 minutes because we couldn’t land. The pilot took off again as we were about to touch down. Rolled around the city for a long time and passengers were throwing up..
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2.0
They told us we didn’t have a ticket and refused to help us
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8.0
The food was really bad. And the crew was messy, rushing. Something happened to a passenger and they were trying to resolve this lady’s problem for over 1 hour. The crew was all talking about loud, walking up and down. And some point I dropped something in the aisle and one of the crew walked by squeezing my head against the seat in front of me. Did not even apologize because they were rushing.
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4.0
Poor service
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4.0
Lost luggage both ways, round trip and they lose my baggage both ways
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8.0
Track baggage better
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8.0
I was charged excessive fees on my return flight home.
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2.0
Scheduled to 11:15 PM we boarded at 11:30 and departure 1:10 am. Explanation around paperwork and system issues. Our luggage was left behind and delivered to our house 24 hours later. Wrongly delivered. We received someone else luggage and had to track the delivery guy to make the change. Awful experience.
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2.0
Delay was bad
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6.0
Very rude crew
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2.0
Worst experience ever. I printed my boarding passes from the machine but one of them wasn’t printed so I had to go to the counter to get the other one. I waited on the line for more than an hour for it
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2.0
I just hated the delay we had
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2.0
When I was about to leave New York, I was told that my carryon bag had to go as a checked baggage and I told them that I didn’t have a lock for it and they didn’t matter. When I arrived to Lima, I picked up my bags and when I got home my personal pencil case was missing. It might not be that expensive, but I believe that it is not right to steal. I am a teacher and i had plenty of colorful pens, markers, 2 memory sticks and other school supplies. It is just unacceptable not to trust in an airline that can steal to their customers.
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10.0
Friendly staff and the meal was nice
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2.0
Delay of 7 hours
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6.0
Everyone was super nice with us. We had an issue with one of the seats though, that was sharp and painful for a 10hours flight while the second seat we booked was great (next to each other). The crew agreed with us and filed a report for the seat to be repaired. As the plane was fool, they could not change our seats. Unfortunately we were not compensated for anything after contacting LATAM
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8.0
All was perfect except the 1h flight late for 1h. Then I have to go to 3 different locations to deposit 2 luggages
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2.0
GRU to BSB connecting flight was horrible. In Brazil they were on strike. Instead if owning up to it they put us in the plane, kept us inside the airplane for 3 hours lying saying it was plane problems. Didn’t offer water or anything. Kept closing the curtains. Stated we were going back and switching planes. Then after 2.5 hours they got in a new crew, filled up the plane with gas and said we were ready to take off. I guess the plane fixed itself. Horrible customer service and did everything wrong to not provide us with our right and keep lying and keeping us inside the airplane for 3 hours is horrible
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10.0
JFK to GRU was a great flight and great customer service. GRU to BSB connecting flight was horrible. In Brazil they were on strike. Instead if owning up to it they put us in the plane, kept us inside the airplane for 3 hours lying saying it was plane problems. Didn’t offer water or anything. Kept closing the curtains. Stated we were going back and switching planes. Then after 2.5 hours they got in a new crew, filled up the plane with gas and said we were ready to take off. I guess the plane fixed itself. Horrible customer service and did everything wrong to not provide us with our right and keep lying and keeping us inside the airplane for 3 hours is horrible
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8.0
Excellent crew, but delay in boarding
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6.0
Boarding was good, food was mediocre.
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10.0
The flight attendants were so kind and patient. The food was the best I've had on an international flight.
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8.0
None
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6.0
Ok do not expect much for a 45 minute flight
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10.0
Everything went good. The space in the seats could be better.
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8.0
Room seats.
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8.0
I love the friendly crew, etc . Food was very bad from dinner to breakfast horrible, no important at this point since we ate before we boarded the plane. I would still flying LATAM. Thanks again LATAM airlines. Until next time.
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6.0
My husband’s legs couldn’t fit the space between his seat and the seat in front of him.
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6.0
The plane was late to board . Almost I did lost my connection . Other the that . The crew were wonderful .
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6.0
everything Ok
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LATAM Airlines FAQs
What is LATAM Airlines' carry-on size allowance?
Where does LATAM Airlines fly to?
What is LATAM Airlines’ primary hub?
How does KAYAK find such low prices on LATAM Airlines flights?
Flight status
LATAM Airlines route map
Top airports served by LATAM Airlines
- Santiago Arturo Merino Benitez Airport (SCL)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Lima J Chavez Intl Airport (LIM)
- Buenos Aires Ministro Pistarini Airport (EZE)
- Miami Airport (MIA)
- Bogotá El Dorado Airport (BOG)
- Auckland Intl Airport (AKL)
- Los Angeles Airport (LAX)
- Rio de Janeiro–Galeão Intl Airport (GIG)
- Madrid Barajas Airport (MAD)
- Mendoza El Plumerillo Airport (MDZ)
- Montevideo Carrasco Airport (MVD)
- New York John F Kennedy Intl Airport (JFK)
- Puerto Montt El Tepual Airport (PMC)
- Paris Charles de Gaulle Airport (CDG)
LATAM Airlines contact information
- LA IATA code
- +56 600 526 2000 Call
- latam.com Visit
Overview of LATAM Airlines
The Chilean carrier LATAM Airlines is one of the most prevalent throughout Latin America and manages its operations from a primary base in Santiago. A significant reason that it has such a strong presence in the region is due to the fact that it has secondary hubs in Colombia (Bogotá), Peru (Lima), Ecuador (Guayaquil and Quito) and Argentina (Buenos Aires). Flights are available to more than 20 countries across Latin America, North America, Europe, Oceania and the Caribbean.
You can choose between Economy, Premium Economy and Premium Business on your LATAM Airlines flight. The Premium Economy section provides greater legroom as well as increased privacy, with a maximum of 12 passengers in the separated section of the cabin. A full reclining seat that stretches in length to 6 ft 4 in is available in Premium Business, along with gourmet food designed by chefs and some of the finest varieties from Latin American wineries.
It is part of the greater LATAM Airlines Group, which manages a host of subsidiaries that include targeted airlines in Argentina, Brazil, Colombia, Ecuador, Paraguay and Peru. LATAM Airlines joined the oneworld alliance in 1999 and partners alongside global giants American Airlines, British Airways, Cathay Pacific, Iberia and Qatar Airways. Customers are able to purchase round-the-world tickets as a result of the alliance.
A mix of both Airbus and Boeing aircraft are chosen to fill out the fleet, with a preference for narrow-body jets that are designed to carry between 150 and 250 passengers. Airbus A320 models are most commonly flown for short-to-medium distance routes within Latin America, while the Boeing 787 Dreamliner is chosen for transcontinental flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.