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Cons: I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers.

Cons: Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late

Cons: No window at seat row 11, no warning about this at check-in

Cons: My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!

Pros: Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights.

Cons: Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund.

Checking in

Pros: The airport staff went to great length to try and assist me but couldn't due to things not in their control.

Cons: Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.

Cons: Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.

Pros: Cost and quickness.

Cons: Tiny cramped plane.

Pros: Cost, speed of boarding and un-boarding.

Cons: No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.

Cons: Delayed with no communication from the airline

Baggage stolen again

Pros: Relatively quick boarding procedures

Cons: My bag was clearly tampered with as is now the norm when flying domestically in South Africa.

Pros: Quick boarding

Cons: Crying babies

Delayed at our expense

Pros: Color green is nice.

Cons: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.

Same old

Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.

Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.

Late, missed connection and Very POOR customer servive

Cons: Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!

Pros: Caring and courteous crew.

Cons: Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!

No proper communication.

Pros: Once the boarding started, it was efficient, and the crew were friendly.

Cons: The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.

Pros: Friendly helpful staff

Cons: Being delayed by 5 hours with a baby is not my idea of fun...

Cons: Always delayed. Again 2 hours. No communication from Kulula

Cons: Pathetic. 2 hour delay

Bad experiment not BA standerch

Cons: They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.

Cons: It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again .

Cons: Flight was extremely late. Food was pretty mediocre.

Cons: Delayed as usual. 1 week. 3 flights. 3 delayed!

delayed as usual

Cons: knew 24 hours in advance and still no resolve

Pros: Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.

Pros: nothing

Cons: nothing

Pros: nothing

Cons: nothing

Pros: Short and sweet

Cons: Too short of a flight.

Kulula lies

Pros: Flight itself was not bad

Cons: The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!

Bad communication and even worse customer service

Cons: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move