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Cons: I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers.

Cons: Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late

Cons: No window at seat row 11, no warning about this at check-in

Cons: My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!

Pros: Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights.

Cons: Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund.

Checking in

Pros: The airport staff went to great length to try and assist me but couldn't due to things not in their control.

Cons: Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.

Cons: Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.

Pros: Cost and quickness.

Cons: Tiny cramped plane.

Pros: Cost, speed of boarding and un-boarding.

Cons: No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.

Cons: Delayed with no communication from the airline

Baggage stolen again

Pros: Relatively quick boarding procedures

Cons: My bag was clearly tampered with as is now the norm when flying domestically in South Africa.

Pros: Quick boarding

Cons: Crying babies

Delayed at our expense

Pros: Color green is nice.

Cons: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.

Same old

Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.

Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.