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Kulula lies

Pros: Flight itself was not bad

Cons: The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!

Bad communication and even worse customer service

Cons: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move

Cons: Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight.

Cons: we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)

Cons: Because we missed the flight from Johannesburg to port Elizabeth BA cancelled our flight to Durban and we did not find out until we arrived at the airport. We had to book new tickets at the going rate to get on the same flight. BA also told us our other 3 flights had also been canceled. Fortunately Emirates was able to fix those 3 later

Bagage

Cons: Tampering with my luggage. Bag was opened and lost Deoderant and Contact lenses.