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On the flight to our holiday destination, to ensure my child with autism would be given food she would eat, we pre ordered the meal choices we wished for, the cost of which was covered by the max bundle. We were served quickly because we were seated near the front of the economy section, but they gave my child the wrong meal. We were then told we had to wait until everyone was served and they would only serve her the correct meal if they had enough left over. On our return I was unable ro preorder due to lack of internet access. Even though our max bundle was noted on the boarding pass we were asked by the flight attendants to produce documents to prove we had food included in our package, but could not as we were in flight and would have needed to download this info via internet. We were given a piece of banana bread and no drink. Hardly a light meal. Certainly not the equivalent of the breakfast we had on our outward flight - a good sized sandwich or a quiche and a spinach roll. We had to call the staff twice before they would bring us tea and coffee. Similar issues with meal number two. Water and drinks were rarely offered. Nothing at all for the last 4 hours of the 11 hour flight. Finished up starving and dehydrated.

A 12-hour delay with little explanation or apology - no help or alleviation. All other flights were departing/arriving on time, so this was a Jetstar issue. Poorly managed from start to finish. Will avoid Jetstar on anything other than short domestic flights in the future.

Going over to Adelaide the gin was 23d distillery…. Coming home to Hobart it was Gordon’s!!!!!

Cancelled the flight with 4 hrs notice. No other flights available that day.

Jetstar is now constantly delaying its flights without even notifying the customers. We've got the delay notification from Kayak, and the Airports but not from Jetstar, they just pretended nothing happen until the last minute.

The food wasn't. I flew 8 and a bit hours and before landing was asked if I wanted a coffee, I needed that coffee. I didn't get that coffee. We flew for 8 hours and then they ran out of service time. I thought that was rediculous. I also got this feeling that every milliliter of water and milk and everything was being counted.

Really need to improve the food options

Night flight and the crew took 2.5 hours to serve the food / cleanup till after midnight with multiple announcements on load speaker preventing people from sleeping. This is done by other airlines much better and the seats are very tight and small to try sleep for long flights.. Better for day flights not overnight.

We had booked seats 1A and 1B on our original booking, however, when it was rescheduled by Jetstar, we lost our seats and ended up on a later flight, and we’re seated in another row.

when rescheduling a very convenient flight time (in my case 11am) to a very convenient flight time (in this case 6.10am) it would be best to put all the people from 6.10am on the 11am flight instead of the other way around. Then when there is a delay of several hours due to a technical hitch, the very least that Jetstar could do would be to provide some food and drinks for those waiting - or at least when we eventually boarded

The airport experience. Check in and bag drop at Adelaide airport was terrible. Security even worse.

The seats are hard and no leg room

Is really budget airline and the lugagge handling is bad, management also bad. Constant delay and lossing luggage

Jetstar changed my flight plan, adding hours to my original time then every flight I took was delayed

Delays are not pleasant

Flying domestically in Oz now has got worse and worse. It is shameful how pathetic it is on Jetstar: no inclusions whatsoever, not even a magazine anymore. They don't take contactless payments so I couldn't even purchase snacks. So no tea or coffee even. Seat pitch, legroom, etc, omg., dont get me started. Seat in front is practically in your face.There is no eye or verbal contact by ground staff or any of the stewardesses. They make it known how insectile the pax are. Horrible Horrible Horrible.