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A plane for midgets

Pros: Nothing

Cons: The space between seats was just microscopic. I’m 6ft tall and I really had a bad time in those 2h30, all twisted and unconfortable.

Denied boarding

Pros: Not a lot.

Cons: Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault.

A bit delayed but otherwise a smooth service

Pros: Speed of boarding and disembarking. Comfortable seats.

Cons: Slight delay

Missed the flight

Cons: The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination.

Pros: They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane

Pros: The time arrived at the airport was great

Cons: Not enough leg room, had to wait too long for shuttle bus to the terminal.