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Missed our flight, lost our luggage

The food was ok, but not great. The full meal was good, the sandwich late in the flight was not good. The seats needed to be pushed to the recline or upright positions, they would not move without forceful help.

NEVER BOARDED THIS FLIGHT!

Too crowded.

The flight was standard. However, my checked baggage was lost in transit. I was notified that the baggage made it on the next flight that evening, but no updates regarding the status of the baggage was provided after the subsequent flight landed. It’s the next morning, and I still haven’t heard about the status of my baggage.

Honestly I didn’t like this trip back and wish I stayed with Iberia. The counter person was not friendly and she did not accommodate me to get a window seat and then told me I had to pay. And if so I had to do it at the connecting flight counter. Over there they told me they don’t do changes of seat that I should do it at the counter. Seriously I was confused and went back and she changed me to an aisle seat instead of a window. I ended paying 140 online to get a window chair. The food was horreoundous and salty… only the cake was good. The crew has an attitude when passing the food… I feel AA is no longer the type of airline I liked … also I could not connect to the wifi.. just not a good experience.

Direct flight was nice Not enough bathroom Food very bad.

3 of us 4 could not check-in online and were suggested to do it with the airline at the airport. When we arrived to the Iberia counter it turned out these 3 people were not on the passengers‘ list, simply did not have a ticket. We had to buy 3 tickets on the go for more than 900€ to take that flight and avoiding to lose other trips from Madrid. PLEASE, CONTACT US for discussing this event and returning our money.

Considering I paid over 2000 dollars one way .worst seat on the plane 53 next to the toilets...check in was over 2.5 hours so slow .....then going through customs they was blaming us ? Was there 3 hours before ....food was terrible. I have flown many times with BA also Iberia worst value for money worst check in ever. I do this trip 5 times or more in a year will not use this services again I dont mind paying but expect some service was the worst I have experienced in 5 years travelling this route.

I arrived at JFK at 8 pm and bags did not come through baggage claim for three hours. THREE HOURS!!! It was a terrible experience. I won’t fly Level or Iberia again.

Slept through flight so can’t judge service. Awaiting lost luggage and will be gone from this location in 2 days. Nothing to wear…no access to Rx. Don’t understand why neck pillow had to be stowed for take off.

I can't take him because, because of you I couldn't take the connection I had booked from Lisbon to Madrid

There was no legroom. I am only 6 feet tall, but my legs were wedged against the seat in front of me. I can’t imagine how a taller person could even fit. There was no beverage service!!

Last minute gate change had all passengers trotting across the terminal. No ground staff on hand to help inform, just an announcement (in Spanish only) on the PA for the change. otherwise short flight itself was fine

The staff was very unfriendly to clients and arrogant. Just telling, what is not possible during the flight and seemed to be sressed all the time.

The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.

The flight attendants were very rude.