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Everything was good

We purchased 2 business class tickets in June for a trip in September. We were downgraded to economy when we were told there were no seats left in business class. Still trying to get refund. Not flying Iberia again.

Worst, most uncomfortable seats I have ever flown in. Iberia Express a321neo I think

oh man the situation with the bus on arrival

This was not an Iberia Flight, this was a LEVEL flight (even if you, Kayak, sold it to me as Iberia). The ground hostess was disgraceful, and only because of her nasty behavior towards me and my family, I am planning not to fly LEVEL ever again. I am not sure I will fly through Kayak either. Because of your deceptive techniques, I thought I was buying a flight with luggge included, but I wasn’t. I had to pay 550 euros extra in luggage. Are you, Kayak, going to return this money to me? That would be elegant. And also because of your deceptive techniques, I thought I was flying Iberia, but I was not, it was Level. It turns out Iberia does take cats on board, but level does not. So once I was at the airport ready to fly with my cat, I was told cats cannot fly level. Overall, a sad and aweful experience.

Up-to-date entertainment such as movies.

We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time.

Checking was smooth, staff generally all friendly, boarding a bit disorganized (I heard no announcements), plane clean and modern, etc. Check-in could potentially have been this easy though because the flight was pretty empty. You have to pay for everything including blankets, pillows, headsets to enjoy the (free) entertainment, any food, etc., but that was expected, and I have no issue with that. However, not even offering any water during the flight is crazy on an nearly 8 hour flight, especially for our kids. You can go ask for it, but they are not coming through to offer you any, presumably because they are trying to sell you drinks.

Me fui madrid - Cancún y nunca llegó la maleta 🧳 a Cancún… iberia no se hace responsable y debo arreglármelas con AereoMexico quienes no dicen nada sobre mi equipaje…… MUY IRRESPONSABLE IBERIA

Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with. This flight was first class by the way and they still managed to lose both my luggage and a couple’s luggage who were seated behind me also in first class. Absolutely ridiculous.

Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with.

Flight was good food mediocre seats mediocre for coach extra.

I am still trying to recuperate my money. I giked claim with Kayak and the insurance company. The flight never happened. It was canceled and I never received the email for cancelation. We ended up buying 4 new tickets for my entire family to come back to the States. Horrible experience. Oh and Kayak is horrible on resolving the claim. I am still waiting for a call back. I will NEVER use them again. Lesson learned.

It was very stressful not being able to use Iberia/American Airlines apps for checking in, adding TSA Pre, or using mobile boarding passes.

They broke my suitcase :(

The flight was hours late and caused me to miss my connection to Boston. Iberia was slow to fix things at the airport and ended sending me to a low-budget hotel. This was a bad experience overall and I will likely discontinue using Kayak again going forward.

Never happened. Flight was canceled

Really bad service at Athens airport.

Nice service. Everything on time. Not really a luxurious experience in business class.