|Top route||Barcelona-El Prat to Madrid Barajas|
|Top airport||Madrid Barajas|
Missed our flight, lost our luggage
The food was ok, but not great. The full meal was good, the sandwich late in the flight was not good. The seats needed to be pushed to the recline or upright positions, they would not move without forceful help.
NEVER BOARDED THIS FLIGHT!
Everything was ok based on the new “normal” environment.
The flight was standard. However, my checked baggage was lost in transit. I was notified that the baggage made it on the next flight that evening, but no updates regarding the status of the baggage was provided after the subsequent flight landed. It’s the next morning, and I still haven’t heard about the status of my baggage.
Honestly I didn’t like this trip back and wish I stayed with Iberia. The counter person was not friendly and she did not accommodate me to get a window seat and then told me I had to pay. And if so I had to do it at the connecting flight counter. Over there they told me they don’t do changes of seat that I should do it at the counter. Seriously I was confused and went back and she changed me to an aisle seat instead of a window. I ended paying 140 online to get a window chair. The food was horreoundous and salty… only the cake was good. The crew has an attitude when passing the food… I feel AA is no longer the type of airline I liked … also I could not connect to the wifi.. just not a good experience.
It was ok
Direct flight was nice Not enough bathroom Food very bad.
3 of us 4 could not check-in online and were suggested to do it with the airline at the airport. When we arrived to the Iberia counter it turned out these 3 people were not on the passengers‘ list, simply did not have a ticket. We had to buy 3 tickets on the go for more than 900€ to take that flight and avoiding to lose other trips from Madrid. PLEASE, CONTACT US for discussing this event and returning our money.
Never use kiwi for your discount t tickets. When I arrived at Dulles British airways had no record of me despite multiple confirmation emails from Kiwi and Kayak. The check in staff at first said that the flight was full and they were sorry for the mess but they unanimously said “never book with Kiwi” They called British Airways main office and worked some kind of magic to get me in the flight but for 25 minutes I was was in despair and no one wants to start off a trip like that!
Excellent services all around. We were treated like royalty.
Wheelchair assistance from Aa counter to gate never materialized
Considering I paid over 2000 dollars one way .worst seat on the plane 53 next to the toilets...check in was over 2.5 hours so slow .....then going through customs they was blaming us ? Was there 3 hours before ....food was terrible. I have flown many times with BA also Iberia worst value for money worst check in ever. I do this trip 5 times or more in a year will not use this services again I dont mind paying but expect some service was the worst I have experienced in 5 years travelling this route.
More people at check-in but I understand there is staff lacking.
Really well organized check in and boarding. Service is great. Although all information is provided for the requirements to fly, finding them on the website can be a bit confusing sometimes
Very organized boarding and good communication from not only crew and pilot but appreciated the email updates the airline sends letting you know gate # in advance as well as boarding times. Both flights were short ones so food/entertainment N/A . But connection was extremely well managed ( again with email alerts regarding gate number and boarding times.) Luggage arrived like clockwork! Very smooth take off and landing too. Great experience.
I arrived at JFK at 8 pm and bags did not come through baggage claim for three hours. THREE HOURS!!! It was a terrible experience. I won’t fly Level or Iberia again.
Slept through flight so can’t judge service. Awaiting lost luggage and will be gone from this location in 2 days. Nothing to wear…no access to Rx. Don’t understand why neck pillow had to be stowed for take off.
I can't take him because, because of you I couldn't take the connection I had booked from Lisbon to Madrid
There was no legroom. I am only 6 feet tall, but my legs were wedged against the seat in front of me. I can’t imagine how a taller person could even fit. There was no beverage service!!
Major boarding delays with no information from ground staff, then another 1-hour delay once we were boarded due to “IT issues.” Flight was okay, but temperature on board was very cool and blankets were all sold out. Vegan meal was bland and unappetizing, when not outright strange (strawberry jam with saltine crackers? Really?) Friendly, professional crew. Online checkin was not available and I had to check in again in Barcelona to change seats (allowed with my Optima fare) because in Madrid on my first leg they weren’t able to. Long day.
Last minute gate change had all passengers trotting across the terminal. No ground staff on hand to help inform, just an announcement (in Spanish only) on the PA for the change. otherwise short flight itself was fine
I thought the flight was great- got upgraded to business class super comfortable!!
The staff was very unfriendly to clients and arrogant. Just telling, what is not possible during the flight and seemed to be sressed all the time.
No food served only for pay
The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.
The flight attendants were very rude.
On board Iberia flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Iberia assistance team will most likely ask you to pay extra for checked luggage.
Iberia offers direct flights to 73 cities in 36 different countries. Madrid, Barcelona, and Bilbao are the most popular cities covered by Iberia.
Iberia concentrates most of its flight operations in Madrid.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Iberia.
Founded in 1927 and operating out of its hub in Madrid, Iberia is one of the oldest airlines in the world. It is the official national airline of Spain, featuring red and yellow stripes on the tail of the fleet. Low-cost carrier Iberia Express and domestic focused Air Nostrum are subsidiaries of the airline. In 2011 they partnered with British Airways to form the International Airlines Group, which has since added Aer Lingus and Vueling to the franchise.
Economy, Economy Premium and Business Class fares are offered on Iberia flights. Additional leg room of approximately 5 in is afforded by upgrading to Economy Premium, while the Business section provides a seat that reclines flat and is over 6 ft 6 in long. Additional features such as streamlined security processing, acoustic insulated headphones, cocktail tables and luxury magazines are also available to Business passengers.
Airbus is exclusively chosen as the preferred manufacturer. The Airbus A350-900 is one of the largest models in the fleet and is capable of carrying roughly 350 passengers. Many of the aircraft are named after influential Spanish figures including Salvador Dalí, Atoni Gaudí and Plácido Domingo. Iberia also serves as an aircraft maintenance company, helping with plane upkeep for a number of airlines, such as Qatar Airways.
As part of the oneworld alliance alongside major carriers like American Airlines and LATAM Airlines, they contribute to services that reach more than 150 countries. The combination of member hubs allows customers to complete round-the-world trips and benefit from quicker transfers. Interline e-ticketing ensures multiple leg journeys are simplified.