|Top route||Rio de Janeiro Santos Dumont to Sao Paulo Congonhas|
|Top airport||Sao Paulo Congonhas|
Terrible customer service specially if you have questions or issues. Stay away... Also, lost one of our luggage and they do not care about looking for it. We now have to file a police report with Polícia Federal for them to be obligated to look for the bag.
My flight didn’t even fly. I want a FULL REFUND.
I was forced to fly on Copa rather than Avianca because they did not have any other flights to Bogotá. How is it possible that a Colombian airline could not offer another flight to the capital city of Colombia? Ridiculous
Terrible airline. Completely disorganized and incompetent check-in process. 2+ hour flight delay and total lack of communication by their staff to the passengers. I missed my connecting flight as a result and was forced to reroute to Panama through Copa airlines in order to return to Bogotá, which took almost 10 extra hours. I would never fly GOL again.
I missed it because of the delay in the other flights. Attendants in the airport sent me from one side to the other many times due to poor information.
Too much delay in the first two flights, so I lost the connection to the final destination.
There was a delay in NYC, so to take the connection in Miami I had to run across the airport. Then the flight delayed in Miami, and the schedule in GRU - São Paulo was too tight, so I missed the flight to Porto Alegre. When coming from international flights, the connection time needs to be more spaced because of immigration bureaucracy.
Cabin was extremely hot - such a sauna, and all complaints were in vain. Boarding was messy and disorganized. Very poor experience and certainly a statement of how passengers are going to suffer in Brazil with the lack of competition in the local market.
Pros: Comfortable seats, all on schedule, and kind team
Cons: Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!
Cons: I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!
Pros: It was a fluid flight
Cons: That it wasn't late
Pros: Once we boarded everything was super fast!
Cons: Delayed without much intel as to why or when we were due to finally get in the air
Cons: If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok.
Cons: Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately.
Cons: No masks. I didn't like it.
Pros: The crew was realy nice
Cons: The flight delayed one hour and the air conditioning wasn’t functioning
Pros: Very easy process of boarding, flight and leaving the plane.
Cons: Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks.
Pros: Crew was nice and organized, easy check-in.
Cons: Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!
Pros: Good flight! On time! Sit too tight!
Cons: It was 1.5h late
Cons: Flight was an hour late. Should have boarded 30 minutes earlier!
Pros: Did us a favor and made check in in the counter
Cons: Food was pretty basic....no entertainment whatsoever kids were desperate
Cons: Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that (Gol could simply return our money back).
Cons: food, entertainment
Pros: Flight was good
Cons: Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting
Pros: i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems
Pros: the plane
Cons: checkin experience, app and web terrible
Pros: Great crew & comfortable seat
Cons: Changed departure gate without mentioning the gate change.
On board GOL flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the GOL assistance team will most likely ask you to pay extra for checked luggage.
GOL offers direct flights to 69 cities in 11 different countries. Sao Paulo, Brasilia, and Rio de Janeiro are the most popular cities covered by GOL.
GOL concentrates most of its flight operations in Sao Paulo.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including GOL.
GOL is based in Rio de Janeiro and is one of the largest airlines in Brazil. Additional hubs located in São Paulo, Fortaleza and Brasília help accommodate the domestic network, which has more than 50 destinations. International services are also available to neighboring countries that include Argentina, Chile, the Dominican Republic, Ecuador, Mexico, and Paraguay. Transcontinental flights reach southern locations in the United States. Codeshare agreements are held with several companies, including Air Canada, Delta Air Lines, Etihad Airways, and KLM.
Operating as a low-cost carrier, GOL delivers competitively priced fares while still providing onboard amenities. Complimentary beverages such as water, coffee and juice are always available. Nutritious snacks, including wholegrain biscuits and cookies, are also served for free on domestic services within Brazil. Passengers on longer distance international routes receive either a cold or hot meal with fruit.
Economy is available on all services, while Premium Economy is also offered on particular aircraft. Seats in Economy have approximately 31 in of legroom. Middle seats are reserved in Premium Economy, meaning you won’t have anyone sitting next to you, and they also recline 50% more. The upgraded section is restricted to 16 people and has an exclusive lavatory.
An exclusively Boeing fleet of aircraft is operated by GOL. A range of 737 models is flown, with seating layouts varying between 180 and 186 passengers. The short-to-medium distance jets can cater to both domestic and international routes. Simple orange and white designs decorate the fleet; however, a unique 737-800 has green and yellow features to celebrate the Brazilian football team.