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Cons: I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!

Cons: If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok.

Cons: No masks. I didn't like it.

Pros: Nothing

Cons: The flight delayed one hour and the air conditioning wasn’t functioning

Pros: Crew was nice and organized, easy check-in.

Cons: Had the last seat, so could not recline - lady in front of me had a chair that went super far back and was practically in my lap, turbulence was crazy landing!

Cons: It was 1.5h late

Pros: Did us a favor and made check in in the counter

Cons: Food was pretty basic....no entertainment whatsoever kids were desperate

Cons: Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that (Gol could simply return our money back).

Pros: i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems

Cons: Flight toke Way linger than usual

Cons: Que funcione Latam Enterteinment o tenga pantalla de entretenimiento

Pros: Nothing

Cons: More English explanation and care to customers . Horrible customer service

Pros: Nothing

Cons: To be denied my flight, and no refund.

Cons: Landed 45 min ago (with a 45 min delay) and still no luggage.

Pros: Aircraft look new and very clean.

Cons: Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again.

Cons: Avoid delays and communicate better about the delays