IATA code | AY |
---|---|
Routes | 171 |
Top route | Oulu to Helsinki-Vantaa |
Airports served | 80 |
Top airport | Helsinki-Vantaa |
Everything about this flight was excellent. Great service, friendly staff, smooth flight, great entertainment. I was traveling with children and the staff went above and beyond to make them comfortable during this flight. Probably the best service I have ever had on a flight.
There was family that was not seated together, some seated in business class and some in economy that kept having meetings in the business class area in the aisles and hovering over other business class passengers seats. The crew was ignoring this and never attended to this matter despite the obvious discomfort of other passengers. Also for business class there was no service until after more than 1 hour in the air. I did however see the steward go to economy several times with coffee several times during this hour. The staff was friendly when they did finally decide to provide service, that I liked.
The plane wasn't maintained as well as it could be. Only one audio channel worked on my entertainment console. I was happy enough that I only heard out of one ear--without any entertainment the flight really would have sucked. One of the bathrooms didn't have running water in the sink. I'm glad the crew left it open so economy class wasn't down a whole bathroom. The flight was full and uncomfortable as it was. But umm, they didn't put hand sanitizer in there. If you're going to leave the bathroom open without a sink, at least put sanitizer in there. These days sanitizer is flows like tap water. Speaking of water, I got dehydrated on this flight and overheard another passenger referring to the same. I had brought some water on a personal bottle on board, but flight attendants refused to fill my personal water bottle; I've never had that happen before. All the attempt to reduce waste and they want to force people into the tiny two-sip plastic cups? There was just not enough water service. And on long hauls, it's nice to have drinks included. The "one drink only and only with meal unless you want to pay" policy just doesn't seem right. I'm the kind of person who won't take my card out for an overpriced beer but if you snuck it into the price of my ticket, I'd look the other way.
The whole experience was miserable. Worst service I’ve ever received. Turkish airlines customer support called me a liar and threatened to hang up on me when the whole issue was due to their delays. They booked me on a different flight arriving two days late without my consent on travel times and then refused changing any of my itinerary. I travel internationally for work every month and this has been by far my worst travel experience. DEPLORABLE service and they simply do not care about their customers
The check in wasnt so good and fast
The service was great and the whole process was smooth. My personal tv was not working so was bummed not to have the built in entertainment.
At least a sandwich for passengers would be nice. Crew was fantastic. Take of on time, landing even better. We had a wonderful flight.
It was impossible to pre-check in and our seats assignments were terrible. Flight from Houston-to-Chicago was over three hours delayed. The flight from Chicago to Houston was also delayed, once again were seats assignments were all over the place. This was not a good experience.
There is nothing to like about Finnair. Zero service, a mediocre aircraft even though it's an Airbus A350-900 it does not have individual fresh air vents which obviously must be a Finnair option when ordering as Qatar Airways A350-900s do indeed have ................ but they ARE a 5* airline and Finnair is very much NOT. Full flight, no A/C running and as I said no fresh air vents, so it was very stuffy and uncomfortable. I had chosen my seat, as I am a fellow One World member (Qatar Airways Gold member), and isolated myself. When I made check in I looked again and repositioned myself, because obviously Finnair doesn't value my OW tier, and yet when I reported to the desk they had re-assigned yet me another seat sat next to a 'mini-whale' - so poor passenger seating allocation. To give a comparison - flew on a very full A380 QR003 DOH-LHR just 3 days earlier and I was informed by cabin crew that there only about 4 empty seats on that flight and yet 'one of those' was next to me !!! That is how you treat a Gold Member .... but not Finnair.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Was delayed and caused us to miss our connecting flight. In fact we've taken three Finnair flights in the last 3 months and every single one has been late.
Flight crew and food were good as was in-flight entertainment. Seats were not very comfortable for an 8 hour flight.
We were traveling with a baby and they put us in separate seats when we had booked the seats together, we actually paid for 3 seats but due to an emergency the 3rd person couldn’t come. During the booking the American Airlines agents were unprofessional and rude to us. They made our first flight with our new born really stressful. At least the flying attendants during flight made it up and were caring, Proffessional and over the top to make sure we were comfortable. I bad story with a happy ending.
No complaints at all. The flight was terrific
We thought that we needed to be at the airport 3 hours early because we were returning to the US. It turns out that since we were flying to Helsinki first we only needed to be there 2 hours in advance. Check-in in Stockholm was confusing b
The food wasn’t great
Prefer others masking. Even though it was announced many were not masked
Seat allocation or lack of availability is a mystery. My wife and I had to sit apart from each other, and teenage children elsewhere but I checked in at the first possible opportunity (24 hours to flight) and at this stage 95% of all seats were gone. How is this possible? What can I do differently next to to be able to sit together with my ffamily on a long haul night flight?
Food choice Complimentary coffee and tea
It was all wonderful!!
The crew was rude and lazy. Ran out of food and water. One crew member did not follow mask protocols.
I couldn’t fit my bag under my seat— and the boarding process was super chaotic and disorganized
The trip was smooth
This flight was a bit of a let down compared to our departing flight. The food was pretty bad, I couldn't even cut the meat. But the thing that made this less enjoyable was the terrible check-in process. We waited over 70 minutes to check in for Business class. Numerous people almost missed their flight, which made the line even longer. I've never waiting in a standard line that long to check-in, so to experience it for Business class was disappointing at best. Also, the flight attendants weren't as friendly as the ones on our flight to London. One of them with dark hair was great, but the other 2 were grumpy and seemed irritable most of the flight. The experience was quite different from our flight from SEA to LHR, so it was a bummer to end the trip on a mediocre note--especially with the cost of these tickets.
Nice amount of leg room compared to others .
Excellent staff and good in flight service
Good
Thanks alot
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
On board Finnair flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Finnair assistance team will most likely ask you to pay extra for checked luggage.
Finnair offers direct flights to 79 cities in 34 different countries. Helsinki, Oulu, and Stockholm are the most popular cities covered by Finnair.
Finnair concentrates most of its flight operations in Helsinki.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Finnair.
When traveling with Finnair, guests are able to go to more than 130 different destinations that can be found in over 40 different countries. If you would like to go to Europe, countries such as England, Spain, and Italy are all options with this airline, while if you are interested in Asia, you can go to places such as China, India, or Japan. There are several destinations in Africa and South America as well, including the countries of Egypt, South Africa, Colombia, and Brazil.
To help keep the little ones comfortable and entertained during your trip, this airline gives out free gifts, such as activity books, coloring materials, and stuffed animals. Additionally, certain airports, including Helsinki Airport, offer services like a special family check-in desk and free baggage tags for kids that are decorated with Moomin, the company’s beloved mascot.
Customers that will be flying with Finnair have the ability to choose from two classes, otherwise known as Economy Class and Nordic Business Class. While Economy Class provides travelers with basic services such as free meals and drinks, Nordic Business Class will allow you to take advantage of additional amenities, like priority boarding, free personal amenity kits that contain pillows, blankets, eye masks, and earplugs, seats that fold into flat beds, and complimentary alcoholic beverages.
This airline codeshares with many other popular international airlines, including Air France, British Airways, Iberia, and Qantas. Additionally, Finnair has partnerships with additional airlines, like Alaska Airlines and American Airlines, meaning that these companies often help service each other’s flights.