Traveller reviews
Overall rating
6.9
Good
Based on 1,439 reviews
Boarding
7.3
Comfort
6.7
Crew
7.8
Entertainment
6.5
Food
6.5
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Finnair information
| IATA code | AY |
|---|---|
| Routes | 181 |
| Top route | Stockholm Arlanda to Helsinki Helsinki-Vantaa |
| Airports served | 86 |
| Top airport | Helsinki Helsinki-Vantaa |
Finnair traveller reviews
Pros
"Good crew and pleasant flight."
(in 174 reviews)
"Great service and yummy food"
(in 81 reviews)
"It was a good flight."
(in 142 reviews)
Cons
"This was not business class!"
(in 12 reviews)
""Food was good, not great.""
(in 154 reviews)
"But enough leg room"
(in 49 reviews)
Recent reviews
Traveller rating
619
309
220
178
4
Find reviews that mention:
long flight
great flight
aa flight
crew was great
food was good
entertainment system
old plane
leg room
great service
hours late
flight attendants
sitting next
business class
special meal
economy comfort
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2.0
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
review from
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4.0
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
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10.0
Clean airplane with great staff
review from
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4.0
Delay
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6.0
Delay
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2.0
Delay…
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10.0
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
review from
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2.0
Denied at check-in even though I met all the requirement. This happened due to supervisor at AA(American Airlines) having lack of knowledge in international travel restriction. I tried to show the website that lists the traveling rules but he insisted he knew all the rules and denied my check-in. This also happened to another person in the same flight as well. I think the AA crew needs to hire more knowledgeable supervisor.
review from
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2.0
[ ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [ ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [ ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [ ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [ ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [ ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [ ] the only positive is that the airplanes are in good condition.
review from
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4.0
Had to pay £65 (~$90)to check my bag even though it was free on the outgoing flight. Had to pay surcharge for paying at check in even though I tried to correct in advance over phone and online. Kayak was no help.
review from
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10.0
I love love this airline. The crew was awesome; so friendly, professional, and playful. The seats were comfy & very clean. Great entertainment selection and the Complimentary wine was most appreciated! 3 thumbs up 👍🏽👍🏽👍🏽
review from
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10.0
Traveling these days can be a little strange and at times more difficult than normal due to this pandemic. Finnair did an amazing job and all areas of the trip! I would absolutely fly with finnair again and will recommend the airline to friends and family.
review from
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6.0
British Airways food was very tasteless but the staff were very accommodating for me and my baby boy.
review from
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8.0
Pleasant flight, was delayed 3 1/2 hours
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8.0
Business class crew was extremely helpful and pleasant. Breakfast likewise - tasty, healthy and substantial. All in all, the flight itself was great, so kudos to Finnair. What a contrast, then, to the pitiable Terminal 8 at JFK, where it was almost impossible to even find a seat (no exaggeration!) before security.
review from
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10.0
Everythng perfct
review from
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10.0
Kayak was terrible, I was told that I got 1 free checked bag, but when I got to the check-in counter I was told otherwise and had to pay for my checked bag!!!!
review from
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5.9
No in-flight refreshment apart from water/juice as standard. Seats were mediocre in comfort, legroom was barely sufficient.
review from
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3.9
Very small plane, not much legroom. No organisation to boarding and no in-flight snacks provided as standard apart from water/juice.
review from
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10.0
Awesome! I traveled in business, love it!
review from
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10.0
Food could be much better.
review from
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10.0
Best flight I’ve ever been on!!
review from
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10.0
What a great flight. Would do it again without question.
review from
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10.0
Twice I called to see if A meal was served on the 1st class flight and was told no. So no gluten free meal for my wife and we purchased meals to carry on with us. Annoyed.
review from
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7.9
The movies offered were really old. Earphones provided were terrible. The flight took off a half hour late. Passengers had to wait in their seats while 40 others dribbled in from a connecting flight.
review from
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10.0
As I said, very nice and pleasant flight, neatly perfect. I will consider Finnair for sure again when I travel to Europe next time.
review from
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10.0
Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement.
review from
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10.0
I was impressed with Iberia! Would definitely fly again!
review from
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5.9
It was a small Regional plane. Not much to expect
review from
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10.0
Awesome!
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Finnair FAQs
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How does KAYAK find such low prices on Finnair flights?
Flight status
Finnair route map
Top airports served by Finnair
- Helsinki Helsinki-Vantaa Airport (HEL)
- Stockholm Arlanda Airport (ARN)
- Oulu Airport (OUL)
- Kastrup Copenhagen Airport (CPH)
- London Heathrow Airport (LHR)
- Berlin Brandenburg Airport (BER)
- Paris Charles de Gaulle Airport (CDG)
- Rovaniemi Airport (RVN)
- Kittilä Airport (KTT)
- Zurich Airport (ZRH)
- Amsterdam Schiphol Airport (AMS)
- Munich Franz Josef Strauss Airport (MUC)
- Milan Malpensa Airport (MXP)
- Rome Fiumicino Airport (FCO)
- New York John F Kennedy Intl Airport (JFK)
Finnair contact information
- AY IATA code
- +60 3 2145 1155 Call
- finnair.com Visit
Overview of Finnair
When traveling with Finnair, guests are able to go to more than 130 different destinations that can be found in over 40 different countries. If you would like to go to Europe, countries such as England, Spain, and Italy are all options with this airline, while if you are interested in Asia, you can go to places such as China, India, or Japan. There are several destinations in Africa and South America as well, including the countries of Egypt, South Africa, Colombia, and Brazil.
To help keep the little ones comfortable and entertained during your trip, this airline gives out free gifts, such as activity books, coloring materials, and stuffed animals. Additionally, certain airports, including Helsinki Airport, offer services like a special family check-in desk and free baggage tags for kids that are decorated with Moomin, the company’s beloved mascot.
Customers that will be flying with Finnair have the ability to choose from two classes, otherwise known as Economy Class and Nordic Business Class. While Economy Class provides travelers with basic services such as free meals and drinks, Nordic Business Class will allow you to take advantage of additional amenities, like priority boarding, free personal amenity kits that contain pillows, blankets, eye masks, and earplugs, seats that fold into flat beds, and complimentary alcoholic beverages.
This airline codeshares with many other popular international airlines, including Air France, British Airways, Iberia, and Qantas. Additionally, Finnair has partnerships with additional airlines, like Alaska Airlines and American Airlines, meaning that these companies often help service each other’s flights.
Finnair Cancellation Policy
As the situation changes with coronavirus (COVID-19), Finnair will continually update its policies accordingly. Please contact Finnair directly for the latest information about cancellation fees. You can find the most up-to-date information on Finnair policies here: Finnair Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.