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Broken a/c

Pros: Entertainment, quick de boarding, food tastes good, free drinks

Cons: Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience.

Safe and efficient

Pros: Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice.

Cons: Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime.

Cons: The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining.

Okay

Pros: The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights.

Cons: The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive.