Traveller reviews
Overall rating
7.6
Good
Based on 3,618 reviews
Boarding
7.9
Comfort
7.5
Crew
8.3
Entertainment
7.2
Food
7.2
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Finnair information
| IATA code | AY |
|---|---|
| Routes | 163 |
| Top route | Oulu to Helsinki Helsinki-Vantaa |
| Airports served | 81 |
| Top airport | Helsinki Helsinki-Vantaa |
Finnair traveller reviews
Pros
"Good crew and pleasant flight."
(in 174 reviews)
"Great service and yummy food"
(in 81 reviews)
"It was a good flight."
(in 142 reviews)
Cons
"This was not business class!"
(in 12 reviews)
""Food was good, not great.""
(in 154 reviews)
"But enough leg room"
(in 49 reviews)
Recent reviews
Traveller rating
484
355
235
128
96
Find reviews that mention:
leg room
flight attendants
business class
flight was operated
good food
crew was great
nice crew
great flight
special meal
hours late
economy comfort
old plane
direct flight
excellent service
personal entertainment
plane was clean
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10.0
Pros: Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic
Cons: Best flight I’ve ever had. Need to have this many people on the plane every time
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8.6
Pros: Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.
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8.3
Pros: Free movies
Cons: Free wifi. Better movie selection
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5.6
Pros: Nothing
Cons: Snack and some complimentary wifi or entertainment
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10.0
Pros: Great crew, on time, could get a good nights sleep
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9.0
Pros: Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end.
Cons: No food and no entertainment during the flight (which makes it similar to low cost flights).
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8.6
Pros: The lie-flat seats were just great .
Cons: Storage space should be made available beside the seats , especially during take-off and landing. There is none right now , and that's in Business class.
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10.0
Pros: Everything was nice.
Cons: Nothing to complain about.
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9.0
Pros: Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time.
Cons: Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-
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8.0
Pros: The seats were comfy and the pilots were skilled, food was average.
Cons: The handles in between the seats could've been better by being able to be completely raised.
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9.6
Cons: Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre.
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7.2
Cons: Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either
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10.0
Pros: All is great.
Cons: Nothing is not good.
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5.3
Cons: Not much help at the airport my luggage was lost
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5.6
Cons: Not losing my luggage
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3.6
Pros: the seating was very uncomfortable i barely had any leg room
Cons: Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways
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5.0
Cons: The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear.
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8.0
Pros: The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality.
Cons: Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft.
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10.0
Pros: Both crews from JFK to HEL and HEL to JFK were great. Very attentive and accommodating.
Cons: N/A
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9.3
Pros: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.
Cons: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.
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6.0
Cons: Service very cold and rare to find. For some reason finnair doesn’t announce boarding
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2.6
Kids running up and down isle/ no boarding announcement
Pros: Nothing
Cons: Kids running up and down isle stewards just walking past. Never made announcement for boarding. Worst flight ever.
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8.0
Cons: I didn't like putting two family on different seats far from each other
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10.0
Pros: Finnair is the best!
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8.6
Pros: The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!
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9.6
Pros: A350, very comfortable and quiet. Good crew and pleasant flight
Cons: cabin temperature was a bit too high through the night.
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9.6
Pros: The crew and service were welcoming, caring and attentive
Cons: Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,
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5.6
Pros: Not a lot.
Cons: Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund.
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10.0
Pros: Keep it up with great services. !! Thank you!
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9.0
Cons: A better breakfast...
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3.0
Pros: nothing
Cons: the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight
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10.0
Pros: Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice.
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4.3
Cons: - Leave in time - Working onboard entertainment system
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6.3
Constant traveller
Pros: Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time.
Cons: Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing.
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2.0
Cons: I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket.
review from
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9.3
Pros: Great service and yummy food.
Cons: The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!
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2.0
Pros: Nothing
Cons: Customer service
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8.0
convenient location, comfortable beds!
Pros: Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too.
Cons: I hate paying for water but I seem to do this all over town.
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9.3
Cons: Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great.
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9.3
Pros: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.
Cons: Food a bit bland and uninspired
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9.6
Pros: All
Cons: Keep up the same spirit
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10.0
Pros: Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company
Cons: Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.
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10.0
Pros: On time
Cons: Free bags under Corbin
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10.0
Pros: The crew was really good
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9.6
Pros: The crew was amazing. The food was good
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6.0
Pros: The connection was way too tight.
Cons: Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently.
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2.0
Pros: The movies in the flight
Cons: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD
review from
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3.3
Pros: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.
Cons: Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor.
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4.0
Pros: Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor.
Cons: Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways.
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5.6
Cons: Could be better, say, like with Singapore Airlines..
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10.0
Pros: Seat was comfortable, food was surprisingly good.
Cons: Nothing
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10.0
Pros: Comfortable
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7.0
Pros: Departed and arrived on time
Cons: Stop the sardine can treatment of passangers
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6.0
Pros: meal
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9.6
Pros: Of all the flights I checked this was the most convenient in timely manner and comfortable.
Cons: Movie options.
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9.3
Pros: The crew was nice
Cons: We were boarding later than expected Which caused some stress with connection flight
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6.0
Cons: It was late
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7.3
Cons: Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv
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10.0
Pros: Crew is amazing
Cons: Nothing
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5.6
Pros: Crew great.
Cons: Seats too close together. Armrest on aisle could not be raised making exit almost impossible.
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Flight status
Finnair route map
Top airports served by Finnair
- Helsinki Helsinki-Vantaa Airport (HEL)
- Oulu Airport (OUL)
- Stockholm Arlanda Airport (ARN)
- Kastrup Copenhagen Airport (CPH)
- London Heathrow Airport (LHR)
- Paris Charles de Gaulle Airport (CDG)
- Oslo Gardermoen Airport (OSL)
- Rovaniemi Airport (RVN)
- Amsterdam Schiphol Airport (AMS)
- Vienna Intl Airport (VIE)
- Milan Malpensa Airport (MXP)
- Zurich Airport (ZRH)
- Munich Franz Josef Strauss Airport (MUC)
- Duesseldorf Intl Airport (DUS)
- Václav Havel Prague Airport (PRG)
Finnair contact information
- AY IATA code
- +60 3 2145 1155 Call
- finnair.com Visit
Overview of Finnair
When traveling with Finnair, guests are able to go to more than 130 different destinations that can be found in over 40 different countries. If you would like to go to Europe, countries such as England, Spain, and Italy are all options with this airline, while if you are interested in Asia, you can go to places such as China, India, or Japan. There are several destinations in Africa and South America as well, including the countries of Egypt, South Africa, Colombia, and Brazil.
To help keep the little ones comfortable and entertained during your trip, this airline gives out free gifts, such as activity books, coloring materials, and stuffed animals. Additionally, certain airports, including Helsinki Airport, offer services like a special family check-in desk and free baggage tags for kids that are decorated with Moomin, the company’s beloved mascot.
Customers that will be flying with Finnair have the ability to choose from two classes, otherwise known as Economy Class and Nordic Business Class. While Economy Class provides travelers with basic services such as free meals and drinks, Nordic Business Class will allow you to take advantage of additional amenities, like priority boarding, free personal amenity kits that contain pillows, blankets, eye masks, and earplugs, seats that fold into flat beds, and complimentary alcoholic beverages.
This airline codeshares with many other popular international airlines, including Air France, British Airways, Iberia, and Qantas. Additionally, Finnair has partnerships with additional airlines, like Alaska Airlines and American Airlines, meaning that these companies often help service each other’s flights.
Finnair Cancellation Policy
As the situation changes with coronavirus (COVID-19), Finnair will continually update its policies accordingly. Please contact Finnair directly for the latest information about cancellation fees. You can find the most up-to-date information on Finnair policies here: Finnair Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.