Traveller reviews
Overall rating
7.1
Good
Based on 638 reviews
Boarding
7.1
Comfort
6.9
Crew
7.7
Entertainment
6.3
Food
6.3
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Finnair information
| IATA code | AY |
|---|---|
| Routes | 174 |
| Top route | Helsinki-Vantaa to Stockholm Arlanda |
| Airports served | 86 |
| Top airport | Helsinki-Vantaa |
Finnair traveller reviews
Pros
"Good crew and pleasant flight."
(in 174 reviews)
"Great service and yummy food"
(in 81 reviews)
"It was a good flight."
(in 142 reviews)
Cons
"This was not business class!"
(in 12 reviews)
""Food was good, not great.""
(in 154 reviews)
"But enough leg room"
(in 49 reviews)
Recent reviews
Traveller rating
190
46
28
53
2
-
2.0
Everything
Reviewed Nov 2023review from
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2.0
Everything
Reviewed Nov 2023review from
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10.0
Excellent service and always our preferred choice of airline. Was surprised we had to pay for soft drinks though. Other wise great airline and customer service!
Reviewed Nov 2023review from
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6.0
Even though we had an airline approved car seat they insisted it was too large to fit in the plane. This same car seat has traveled to 18 different countries on at least 12 different airlines, including our initial flight on the smaller of the two aircraft used for our round trip travel. When we attempted to push the issue we were told to either check the seat or we could just stay in Helsinki (our layover location). The reasoning was because the flight was full, even though we occupied all 3 seats on our side of the plane/row. The the flight attendant then had the nerve to come back and make a smart comment about how the 2 year old was just as safe sitting in his seat alone (complete BS, because anyone who has ever tried to get a 2 yr old to sit still without a seat for 2+ hrs knows it is not going to happen).
Reviewed Nov 2023review from
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6.0
Even though we had an airline approved car seat they insisted it was too large to fit in the plane. This same car seat has traveled to 18 different countries on at least 12 different airlines, including our initial flight on the smaller of the two aircraft used for our round trip travel. When we attempted to push the issue we were told to either check the seat or we could just stay in Helsinki (our layover location). The reasoning was because the flight was full, even though we occupied all 3 seats on our side of the plane/row. The the flight attendant then had the nerve to come back and make a smart comment about how the 2 year old was just as safe sitting in his seat alone (complete BS, because anyone who has ever tried to get a 2 yr old to sit still without a seat for 2+ hrs knows it is not going to happen).
Reviewed Nov 2023review from
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10.0
Pretty awesome airline. Highly recommend the Blueberry Juice.
Reviewed Nov 2023review from
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10.0
Pretty awesome airline. Highly recommend the Blueberry Juice.
Reviewed Nov 2023review from
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10.0
Nothing
Reviewed Oct 2023review from
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10.0
The entertainment offerings were not as good as I would have expected, but the service was very good, the crew helpful, and the flight on time! A very pleasant experience overall.
Reviewed Oct 2023review from
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6.0
The plane was warm and stuffy. The crew was friendly but got 2 orders wrong. I asked for sparkling water and wine with dinner and got neither. I asked for black coffee with breakfast and got coffee with cream. Service was so slow on my side of the plane they ran out of 2 of the 3 desserts at dinner and I was in row 12.
Reviewed Oct 2023review from
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6.0
We were not happy bc we paid for our seats differently from the actual seats we got ( last row near restroom )
Reviewed Oct 2023review from
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10.0
Excellent flight attendants
Reviewed Sep 2023review from
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6.0
Check in was awful. Missed our flight because we waited to check our bags for over an hour. Only one or two agents available. Plan on 3+ hours if you fly out of Madrid. Won't use this airline again.
Reviewed Sep 2023review from
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6.0
LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.
Reviewed Sep 2023review from
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8.0
Sanitizing wipes would have been great while onboarding the flight.
Reviewed Jun 2023review from
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10.0
Sanitizing sachets onboarding the flight would have been better
Reviewed Jun 2023review from
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8.0
No issues.
Reviewed Jun 2023review from
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8.0
The staff were helpful and polite, seat was comfortable, plan was clean.
Reviewed Jun 2023review from
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10.0
I enjoyed the flight everything went well
Reviewed Mar 2023review from
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10.0
Great flight. The crew was helpful in making sure everybody’s carry on luggage has a place to go. It was a short flight and Finnair made it fast and smooth.
Reviewed Mar 2023review from
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10.0
flight was excellent. The crew was very helpful. Finnair made this 10 hour flight flyby. The entertainment screens on every seat really help save the battery life of your personal devices. We were served dinner and even a light breakfast, both of which were tasty. The crew even did all they could to help one group of passengers with their child, as to keep them comfortable during the flight.
Reviewed Mar 2023review from
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1.9
Flight was missed and now we have to catch one the next day
Reviewed Jul 2021review from
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1.9
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Reviewed Jul 2021review from
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10.0
Pros: Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic
Cons: Best flight I’ve ever had. Need to have this many people on the plane every timeReviewed Mar 2020review from
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8.6
Pros: Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent.
Reviewed Mar 2020review from
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10.0
Pros: Great crew, on time, could get a good nights sleep
Reviewed Mar 2020review from
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9.0
Pros: Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end.
Cons: No food and no entertainment during the flight (which makes it similar to low cost flights).Reviewed Feb 2020review from
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8.6
Pros: The lie-flat seats were just great .
Cons: Storage space should be made available beside the seats , especially during take-off and landing. There is none right now , and that's in Business class.Reviewed Feb 2020review from
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10.0
Pros: Everything was nice.
Cons: Nothing to complain about.Reviewed Feb 2020review from
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9.0
Pros: Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time.
Cons: Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-Reviewed Feb 2020review from
Finnair FAQs
What is Finnair's carry-on size allowance?
On board Finnair flights, cabin baggage should not exceed 56x45x25cm. If your hand luggage is bigger, the Finnair assistance team will most likely ask you to pay extra for checked luggage.
Where does Finnair fly to?
Finnair offers direct flights to 83 cities in 35 different countries. Stockholm, Rovaniemi, and Oulu are the most popular cities covered by Finnair.
What is Finnair’s primary hub?
Finnair concentrates most of its flight operations in Helsinki.
How does KAYAK find such low prices on Finnair flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Finnair.
Flight status
Finnair route map
Top airports served by Finnair
- Helsinki-Vantaa Airport (HEL)
- Stockholm Arlanda Airport (ARN)
- London Heathrow Airport (LHR)
- Kastrup Copenhagen Airport (CPH)
- Oulu Airport (OUL)
- Doha Hamad Intl Airport (DOH)
- Berlin Brandenburg Airport (BER)
- Tokyo Haneda Airport (HND)
- Rovaniemi Airport (RVN)
- Kittilä Airport (KTT)
- Munich Franz Josef Strauss Airport (MUC)
- Ivalo Airport (IVL)
- Paris Charles de Gaulle Airport (CDG)
- Zurich Airport (ZRH)
- Duesseldorf Intl Airport (DUS)
Finnair contact information
- AY IATA code
- +60 3 2145 1155 Call
- finnair.com Visit
Overview of Finnair
When traveling with Finnair, guests are able to go to more than 130 different destinations that can be found in over 40 different countries. If you would like to go to Europe, countries such as England, Spain, and Italy are all options with this airline, while if you are interested in Asia, you can go to places such as China, India, or Japan. There are several destinations in Africa and South America as well, including the countries of Egypt, South Africa, Colombia, and Brazil.
To help keep the little ones comfortable and entertained during your trip, this airline gives out free gifts, such as activity books, coloring materials, and stuffed animals. Additionally, certain airports, including Helsinki Airport, offer services like a special family check-in desk and free baggage tags for kids that are decorated with Moomin, the company’s beloved mascot.
Customers that will be flying with Finnair have the ability to choose from two classes, otherwise known as Economy Class and Nordic Business Class. While Economy Class provides travelers with basic services such as free meals and drinks, Nordic Business Class will allow you to take advantage of additional amenities, like priority boarding, free personal amenity kits that contain pillows, blankets, eye masks, and earplugs, seats that fold into flat beds, and complimentary alcoholic beverages.
This airline codeshares with many other popular international airlines, including Air France, British Airways, Iberia, and Qantas. Additionally, Finnair has partnerships with additional airlines, like Alaska Airlines and American Airlines, meaning that these companies often help service each other’s flights.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.