Traveller reviews
Overall rating
7.3
Good
Based on 77 reviews
Boarding
7.9
Comfort
7.4
Crew
8.0
Entertainment
6.1
Food
6.6
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Caribbean Airlines information
| IATA code | BW |
|---|---|
| Routes | 83 |
| Top route | Port of Spain Piarco Intl to Scarborough ANR Robinson Intl |
| Airports served | 23 |
| Top airport | Port of Spain Piarco Intl |
Caribbean Airlines traveller reviews
Pros
"The flight was good."
(in 72 reviews)
"Great service On time."
(in 12 reviews)
"yes the crew was very nice."
(in 59 reviews)
Cons
"The flight was on time"
(in 86 reviews)
"The plane was filthy."
(in 3 reviews)
"The flight was on time"
(in 62 reviews)
Recent reviews
Traveller rating
13
1
1
5
0
Find reviews that mention:
first time
flight was on time
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2.0
When I booked my flight I choose a seat which was the window in the middle of the aircraft. My seating was change without notice and I was in the middle seat which cause me anxiety. Hated this whole flight experience
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8.0
Can't think of anything
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2.0
Everything
review from
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10.0
From the point of checking in I felt as if the agents and crew were like family and friends. The best customer service experience I ever had.
review from
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2.0
To be honest I did not like anything there because the flight was delay and poor customer service!
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6.0
Check in was horrible. Slow and rude staff.
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8.0
Flight was good, staff and crew was informative. Should have some sort and of entertainment during the flight given the price to fly.🙏
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10.0
I liked the flight attendants and captain. Cool plane too.
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10.0
Wearing masks should be enforced in the lounge. There were a few patrons who just weren't wearing them even though it's mandatory in public places in Trinidad and Tobago. Other than that, it was a great experience.
review from
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2.0
The Wifi was not working. No screens and it was a very ancient plane
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10.0
Pros: Seats were large and comfortable Plenty over head space
Cons: Only one washroom was working so there was always a linereview from
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10.0
Pros: Flight left early Boarding / deplaning sequence Crew were friendly
Cons: No in service mealsreview from
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5.9
It was a good flight overall. The flight was delayed but the crew apologized for that.
review from
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10.0
Pros: On time
Cons: Everything was ok considering covidreview from
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7.3
Pros: Crew was great. Space was good.
Cons: The seats are a bit old and worn, it was a uncomfortable after a little while.review from
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4.0
Pros: Nothing much. I was not in a good frame of mind after my first leg of this trip.
Cons: My whole experience at Trinidad airport.review from
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5.6
Pros: The flight was good. The service and information incorrect and could have resulted in my bags being lost if I was not super careful (see below)
Cons: (1) The check in people erroneously told me that my bags would be checked all the way through which was not correct (2) I bought duty free and had to exit the traveler section of the airport. therefore my 'duty free" became an issue at Trinidad (3) Very fortunately I checked the carousel at Trinidad airport only to find out that I had to re-check my bags in Trinidad. (4) The Trinidad check in staff were not very helpful. I had to wait until someone was available (and they took their sweet time) to take me through some back entrances so that I would not have to re-pay duty on my goods. Not a pleasant experience and one that I will avoid at all costs in the future. This is not the way to treat customers and TOTALLY un-necessary. This is not 21st Century travel!review from
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8.0
Pros: super easy and comfortable and quick flight!
review from
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9.0
Cons: Vegetarian meals are really tasty and nice
review from
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6.0
Cons: Provide some tv. Evening meal, not sandwiches. Leave on time
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8.0
Pros: The flight was on time.
Cons: Adequate space on the shuttle to transport persons to the aircraftreview from
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6.6
Pros: safe and courteous
Cons: leaving on timereview from
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7.3
Pros: The crew were up and down making sure everyone was comfortable and the flight was very smooth.
Cons: When a flight is full they shld pick out those other hand luggages and tag them to be placed along with the other suitcases.So to expedite smoother boarding and not standing in line waiting to go for your seat when someone else looking for head room to place there stuff.review from
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10.0
Pros: Lots of leg room despite being at the very last row. The seats even could recline a fair amount. Hot breakfast, with good food.
Cons: Not the newest equipment. The plane was delayed. Everyone was friendly so it didn't matter too much.review from
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10.0
Pros: Lots of legroom despite being in the very last row, and the seats could even recline. We were given the opportunity to board early with a young child. The crew was nice, and the food was good.
Cons: The seats were old cloth. There isn't any inflight Internet. The flight was delayed by about 40 minutes.review from
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10.0
Cons: No complaints
review from
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3.5
Pros: Not much
Cons: Taken another airlinereview from
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7.6
Cons: The meal was cold. It would have made quite an enjoyable difference had it been hot.
review from
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4.0
Pros: Quick baggage handling. Fast check In
Cons: Less delays. Staff was too loud and constantly disturbed with advertisements and sales pitches. Rushed meal services.review from
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7.3
Pros: The food, the crew.
Cons: The leg room is almost non existent. I'm 5'2 and was super uncomfortable.review from
Caribbean Airlines FAQs
What is Caribbean Airlines' carry-on size allowance?
Where does Caribbean Airlines fly to?
What is Caribbean Airlines’ primary hub?
How does KAYAK find such low prices on Caribbean Airlines flights?
Flight status
Caribbean Airlines route map
Top airports served by Caribbean Airlines
- Port of Spain Piarco Intl Airport (POS)
- Scarborough ANR Robinson Intl Airport (TAB)
- New York John F Kennedy Intl Airport (JFK)
- Georgetown Cheddi Jagan Intl Airport (GEO)
- Kingston Norman Manley Airport (KIN)
- Bridgetown Grantley Adams Intl Airport (BGI)
- Toronto Pearson Intl Airport (YYZ)
- Miami Airport (MIA)
- St. George's Point Saline Intl Airport (GND)
- St. John's V.C. Bird Intl Airport (ANU)
- Nassau Intl Airport (NAS)
- Simpson Bay Princess Juliana Airport (SXM)
- Fort Lauderdale Airport (FLL)
- Georgetown Ogle Airport (OGL)
- Castries George F. L. Charle Airport (SLU)
Caribbean Airlines contact information
- BW IATA code
- + 1 800 523 5585 Call
- caribbean-airlines.com Visit
Overview of Caribbean Airlines
Headquartered in Trinidad and Tobago, Caribbean Airlines is a company that services many flights to destinations in Central America, South America, North America, and the Caribbean. For those that would like to go to South or Central America, countries such as Cuba and Venezuela are particularly popular among customers.
Depending on what kinds of services and perks you would like to have access to, this airline provides two travel classes to choose from: Economy and Business. Economy comes with basic amenities, including snacks and free drinks, while Business will allow you to go to a dedicated check-in desk at your departure airport, receive your checked baggage before other guests, and access the airline lounge before your flight begins boarding.
Caribbean Airlines has a fleet that is composed of over 15 planes that are all either ATR or Boeing. The Boeing 737-800 is the aircraft that is most commonly utilized by the company, as it can fit up to 150 passengers and works well for both medium-range and long-haul flights. For shorter distances, such as domestic voyages, the airline will often use the ATR 72-600, a choice that fits up to 68 individuals.
If you will be flying on this airline with your family, there are many child-friendly services that you can access for free by simply speaking with a flight attendant. For example, bassinets are offered at no cost in order to help ensure that your child can sleep. Infant seatbelts and changing tables are also provided to help give you a safe and comfortable traveling experience.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.