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Cons: Needs better contact services in case of emergency Eg Skype calling because no one seems to answer the emergency line

Terrible Experience - CA could do way better!

Pros: Upgraded to First Class, and the service during the flight was impeccable.

Cons: - Flight was delayed every other hour, without reason. Staff didn't communicate what was going on. - Elderly people on wheelchairs were delayed in-transit for over 6 hours and no one attended to them until the final hour before the flight. - Staff did not want to give any reason why flight was delayed. - Flight was not even posted on the "Flight Status Board" and no one had a reason why. - Upgraded to First Class to experience it - the lounge had a few sandwiches that seemed to be sitting there for hours.

stoling passport and boarding pass

Pros: There was nothing to like but the staff when I got on the plane

Cons: First time I ever experienced this when my passport got taking and your staff going to tell mi that's on mi when it's on video and your staff going to tell mi that the money I paid for my ticket it's just my lost and I can go on the play but they finally listen and found the man who stole or took my passport

Cons: my flight was scheduled to leave at 00.40 but left at around 3.00am