Traveller reviews
Overall rating
6.1
Good
Based on 939 reviews
Boarding
6.2
Comfort
6.1
Crew
7.0
Entertainment
5.5
Food
5.5
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Brussels Airlines information
| IATA code | SN |
|---|---|
| Routes | 210 |
| Top route | Brussels Bruxelles-National to Nice Côte d'Azur |
| Airports served | 92 |
| Top airport | Brussels Bruxelles-National |
Recent reviews
Traveller rating
283
191
179
177
8
Find reviews that mention:
flight attendants
missed my connecting flight
short flight
flight was cancelled
crew was great
food was good
different airlines
worst experience
boarding process
leg room
hour late
exit row
poor customer service
insisted i check
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4.0
Nice staff. My entertainment screen did not work well. My checked luggage is lost. I’ll be so happy one my luggage is found and returned home.
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10.0
Free food or entertainment should work
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10.0
On time Crew facilitatîg swift boarding
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10.0
Simply the best 😂🤠🤠🤠😂🤠😂
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10.0
Cool
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10.0
Cool
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2.0
7 hour delay poorly handled by airline
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1.9
Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional
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7.9
The crew managed the covid guidelines very well in a friendly way. Wearing a mouthmask does not feell ok in a 2 hours flight. As long s people are sitting still, I would consider periods of taking it off all together, (keep it on up to departure and then again before landing. People moving shoud wear a mask.
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10.0
Crew members were very helpful, friendly and dedicated. The flight was punctual and inside very clean.
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5.9
Seat 5A could not lie flat!
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1.9
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
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10.0
Pros: Everything was amazing
Cons: The process to travelreview from
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2.0
Pros: Absolutely nothing. Everything was piss poor.
Cons: Everything. First I wish my flight wasn’t canceled a d then received notice on the same dayreview from
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10.0
Pros: The crew are doing amazing job and making sure we all stay safe.
Cons: What could have been better is us; the travelers/passengers. We need to follow every protocol and or precess or procedure put in place by our government and the airlines. United Airline is doing great job keeping us safe while we travel.review from
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4.5
Pros: thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)
Cons: there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !review from
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10.0
Cons: Super
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6.0
Pros: service in general
Cons: no covid separation at seatsreview from
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10.0
Cons: Suoer
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5.3
Pros: Crew was very nice. Chocolates were very nice.
Cons: Come on guys for the price of the ticked you could have served us something more than a sandwich.review from
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9.3
Pros: UP TO THE MARK I EXPECTED
Cons: A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLEreview from
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6.0
Pros: the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special.
Cons: Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle.review from
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10.0
Pros: It was wonderful
Cons: Best booking app everreview from
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9.6
Pros: The crew was super nice and the seat was great
Cons: For the price i got the ticket i couldn't asked for more. Thanks a Millionreview from
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3.3
Pros: I got there
Cons: My luggage did notreview from
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5.0
Pros: The seat was terrible
Cons: If I had gotten my luggage at the end of the flightreview from
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9.3
Pros: Curtious Crew Fastest flight ever, landed one hour early and had a xtra room to lay down for a good sleep
Cons: The choices of moviesreview from
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10.0
Pros: Early morning flight so left on time and arrived early. Staff excellent.
Cons: Seats are grim like most European carriers in coach...review from
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2.0
Arrogant crew
Cons: Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins.review from
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10.0
Pros: no remarks. everything fine for a short flight
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Brussels Airlines FAQs
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Flight status
Brussels Airlines route map
Top airports served by Brussels Airlines
- Brussels Bruxelles-National Airport (BRU)
- Berlin Brandenburg Airport (BER)
- Geneva Geneve-Cointrin Airport (GVA)
- London Heathrow Airport (LHR)
- Kastrup Copenhagen Airport (CPH)
- Vienna Intl Airport (VIE)
- Rome Fiumicino Airport (FCO)
- Madrid Barajas Airport (MAD)
- Milan Linate Airport (LIN)
- Lyon-Saint Exupéry Airport (LYS)
- Manchester Airport (MAN)
- Toulouse Blagnac Airport (TLS)
- Hamburg Airport (HAM)
- Stockholm Bromma Airport (BMA)
- Gothenburg Landvetter Airport (GOT)
Brussels Airlines contact information
- SN IATA code
- +32 2 723 2362 Call
- brusselsairlines.com Visit
Overview of Brussels Airlines
Headquartered in Belgium and known for being one of the country’s largest airline, Brussels Airlines services flights to over 120 destinations that can be found throughout Europe, Asia, North America, and Africa. While popular destinations in Europe include Croatia, Denmark, Germany, and Greece, common countries in Africa are Gambia, Egypt, and Morocco.
The airline offers three primary classes that customers can choose from, which are known as Economy, Premium, and Business. Economy offers complimentary drinks and a hot meal, while Premium comes with particularly comfortable chairs, a larger entertainment system, and access to the official Brussels Airlines lounge. Business provides additional amenities, including two free checked bags, a dedicated check-in desk at whichever airport you fly from, and a full flatbed that has a massage function.
Brussels Airlines has code share agreements with a selection of other companies, including Air Canada, Austrian Airlines, Lufthansa, and Swiss International Air Lines. Additionally, the airline is a subsidiary of the Eurowings Group, a low-cost German airline that travels to a variety of domestic and international destinations.
The company’s fleet is composed of over 50 aircraft, with almost all of them being Airbus. If you will be flying to either North America or Africa, you will most likely be in the Airbus A330-200, a plane that is known for being modern and comfortable. For those that are embarking on shorter trips, such as to Europe, North Africa, or the Middle East, you will be in the Airbus A319, known for being the smallest plane in the fleet and holding up to 141 passengers.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.