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This Plane Needs to Be Retired

Pros: The crew members were kind and friendly and went the extra mile to be helpful.

Cons: The entertainment screen was about 6 inches wide and there were only four movies to choose from (one that was older than the hills). The screen wasn't clear. Hard to believe that there was such poor technology for a flight from the U.S. to Europe. Also, there were no ports to charge phones or tablets which made it near impossible to watch entertainment on a phone or tablet due to low battery levels. The wi-fi was not strong. I typically like food on an airplane, but this food was not something to be enjoyed. I hope to not fly Brussels Airlines/United again. I'll stick with British Airways and American.

It was just ok

Pros: They had a funny safety video

Cons: The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport.

It was ok

Pros: Got a free cup of orange juice

Cons: Was just a bit tired and irritable from the delayed flight before.

Flight canceled and very bad comunication

Pros: I was able to get home the next day rerouted with Lufthansa and they did provide a hotel and gave us a 15$ voucher.

Cons: Missed an important day of work. Sat in the airport for 5 hours with little to no comunication from staff. They would constantly tell us they will make an announcement in 5 minutes but never had. JFK Terminal 1 is very unconfortable so that made the stay worse. The problem I had was with the fact that they could not tell us straight we are not going to fly.

U need marketing intervention

Cons: I Think is important a little meal or something about ...all its bussines...it's a Fly that not diferent... Brussels Airlines can be a experience....Not JUST a service like all Airlines....marketing its off in this point!

Lost luggage

Cons: My luggage was lost and still haven't received it. Very disappointed in the service.