Traveller reviews
Overall rating
7.5
Good
Based on 500 reviews
Boarding
7.5
Comfort
7.5
Crew
8.4
Entertainment
7.2
Food
7.0
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Azul information
| IATA code | AD |
|---|---|
| Routes | 515 |
| Top route | Sao Paulo Congonhas to Rio de Janeiro Santos Dumont |
| Airports served | 112 |
| Top airport | Sao Paulo Viracopos |
Azul traveller reviews
Pros
"Friendly crew and delicious snacks."
(in 37 reviews)
"The flight attendants are terrific."
(in 3 reviews)
"Everything was excellent accept the entertainment"
(in 4 reviews)
Cons
"The leg room was terrible."
(in 2 reviews)
"Definitely the food could be better."
(in 18 reviews)
"Only food for purchase"
(in 18 reviews)
Recent reviews
Traveller rating
22
3
5
9
0
Find reviews that mention:
connection flight
food options
food was good
friendly crew
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2.0
We only had 1hr connecting in Ft Lauderdale. Kayak should not have allowed this short a connection time, as FLL requires a change of terminal (exit the airport and get on a bus), so we missed our connecting flight home to San Diego.
review from
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6.0
The airplane from Houston to Rio and from Sao Paulo to Houston was way too cold for humans. I was fully bundled up with thick jeans, a hoodie, a jacket and, thin blanket provided and still I was freezing. The passengers near me were also complaining of the cold. The food was disgusting. It would be illegal to serve that food in jails in America. The crew was nice.
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8.0
Normal
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2.0
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
review from
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6.0
The Campinas airport has very poor signage, access for gate A8 is very confusing. Need more info on how to get from a domestic flight to international boarding. The place is a maze
review from
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10.0
Na
review from
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3.9
Good have been much better being informed of the delayed.
review from
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10.0
Pros: Crew was fine. Seat average.
Cons: At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous.review from
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10.0
Pros: Crew was good. Seat not super comfortable but average.
Cons: Short flight, all was good.review from
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10.0
Pros: The food served was really good.
review from
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10.0
Pros: N/A
Cons: N/Areview from
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8.0
Pros: they change the gate last min
Cons: Should advise the passagers betterreview from
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9.6
Pros: I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy.
Cons: The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices.review from
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3.6
Cons: Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.
review from
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5.0
Cons: During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers
review from
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9.6
Pros: TV screens on the back of seat
Cons: TV screen stopped working mid-flight. Long wait at gatereview from
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10.0
Pros: p
review from
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2.0
Cons: I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet
review from
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2.0
Cons: i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions
review from
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9.6
Pros: The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free.
Cons: The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it.review from
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10.0
Cons: ..
review from
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10.0
Pros: All flights take off on time and arrived on time.
review from
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4.3
Cons: Food!
review from
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3.3
Cons: Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back.
review from
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8.6
Cons: Refreshments were minimal.
review from
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7.6
Pros: extremely attentive crew. courtesy necessaire pack. very clean plane.
review from
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8.3
Pros: extremely considerate crew. Courtesy necessaire pack. very clean plane
review from
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7.6
Pros: extremely gracious crew. very clean plane. courtesy necessaire pack.
Cons: more recent movies optionsreview from
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4.0
Cons: Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still
review from
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3.0
Pros: For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible.
review from
Azul FAQs
What is Azul's carry-on size allowance?
Where does Azul fly to?
What is Azul’s primary hub?
How does KAYAK find such low prices on Azul flights?
Flight status
Azul route map
Top airports served by Azul
- Sao Paulo Viracopos Airport (VCP)
- Belo Horizonte Tancredo Neves Intl Airport (CNF)
- Recife Guararapes Intl Airport (REC)
- Rio de Janeiro Santos Dumont Airport (SDU)
- Sao Paulo Congonhas Airport (CGH)
- Curitiba Afonso Pena Airport (CWB)
- Porto Alegre Salgado Filho Airport (POA)
- Brasilia Airport (BSB)
- Sao Paulo Guarulhos Intl Airport (GRU)
- Belém Val De Cans Airport (BEL)
- Cuiabá M. Rondon Airport (CGB)
- Salvador Luis E. Magalhaes Airport (SSA)
- Goiânia Santa Genoveva Airport (GYN)
- Manaus Eduardo Gomes Intl Airport (MAO)
- Vitória Eurico Sales Airport (VIX)
Azul contact information
- AD IATA code
- +55 11 4003 3255 Call
- voeazul.com.br Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.