|Top route||Sao Paulo Viracopos to Belo Horizonte Tancredo Neves Intl|
|Top airport||Sao Paulo Viracopos|
Good have been much better being informed of the delayed.
I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
Pros: Crew was fine. Seat average.
Cons: At meal time 200 people take their masks off to eat. And that’s acceptable. But in the middle of the night you wake people up because their masks slipped down off their noses! Ridiculous.
Pros: Crew was good. Seat not super comfortable but average.
Cons: Short flight, all was good.
Pros: The food served was really good.
Pros: they change the gate last min
Cons: Should advise the passagers better
Pros: I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy.
Cons: The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices.
Cons: Two hours stuck at gate with no information. Info on site and at airport on baggage costs different. Left bag behind to fit more cargo. Two days and haven’t delivered bag.
Cons: During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers
Pros: TV screens on the back of seat
Cons: TV screen stopped working mid-flight. Long wait at gate
Cons: I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet
Cons: i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions
Pros: Everything was excellent accept the entertainment.
Pros: Friendly crew and delicious snacks. Comfortable chairs.
Cons: Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels.
Pros: The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free.
Cons: The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it.
Pros: All flights take off on time and arrived on time.
Cons: Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back.
Cons: Refreshments were minimal.
Pros: The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience.
Cons: Food was decent.
Pros: extremely attentive crew. courtesy necessaire pack. very clean plane.
Pros: extremely considerate crew. Courtesy necessaire pack. very clean plane
Pros: extremely gracious crew. very clean plane. courtesy necessaire pack.
Cons: more recent movies options
Cons: Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still
Pros: For business class tickets this was the worst food and boarding I’ve experienced. United airlines are horrible.
Cons: more and more current movie options
Pros: The crew was so kind, the food was great. The in flight entertainment was amazing!
Cons: The plane was very cold!