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Cons: The seats were broken , toilets were dirty. No wheel chairs for 45 minutes . The crew was looking frustrated all the time

No electricity at my seat

Pros: The TV didn't work, the light wouldn't turn on, and the call button was broken. I read my book by the light on my phone. When I wanted water I had to walk around the plane to find an attendant. This was a14.5 hour flight.

A DIY Airline & Confused Staff

Pros: Decent Whiskey selection and not stingy in serving alcohol. Food - going East from Newark - All Indian dishes watered down in taste ; may be to suit western palates. Air India, we fly for Authentic stuff, not westernized bland food.

Cons: Extended non stop flight -no PA announcement that there are snacks available - go help yourself from the galley. A real "DIY airline" in terms of food service. Rude cabin crew. Entertainment system not working. Newark ground staff, Cabin Crew and Mumbai Ground staff gave confusing instructions on how to change to Domestic flight for IGIA. Air India needs to get its act together.

Horrible experience

Pros: Nothing

Cons: It was delayed 3 and half hours. No apology from airlines