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Boarding staff at lahore airport corporate well. Thanks to that guy.

On time and no hassle luggage policy (2 checked in and 1 cabin bag)

The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars

Kayak and Aran grant issuing business class tickets without lounge access and sometimes 1 or 2 connections in economy class. It’s very disappointing to find out that after buying the ticket. Never buy tickets on kayak and Aran grant again

There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.

Etihad charged me for 2 check in bags. On Kayak search results price was showing 2 check in bags were included. Kayak need to reimburse me for these additional charges and metal agony and distress. Thanks.

The flight take time was changed 23 times. The system kept sending messages it will be earlier at 4am and eventually the flight was at 9am I didn’t sleep all night because of that

Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.

Long way to improve. Toilets not working. Bad handling when flight was canceled

Food and beverage service have rooms for improvement .there were no entertainment facilities available