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Airports
Origin
Kuala Lumpur
RM 127
only
RM 127
RM 193
only
RM 193
Destination
Johor Bahru
RM 127
only
RM 127
Tue, 9 Jan
KUL
JHB
0h 55m
Fri, 12 Jan
JHB
KUL
0h 45m
RM 127
Trip: 4 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
KUL
JHB
Excellent 8.0

On time

HKG
BKI
Excellent 8.0

No water is provided on board

KUL
JHB
Mediocre 2.0

Delay for 1 hour

KUL
CCU
Good 6.3

Crew was not helpful

KUL
KBV
Mediocre 2.0

Delay

Sat, 30 Dec
KUL
JHB
0h 50m
Sat, 6 Jan
JHB
KUL
0h 45m
RM 189
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 26 Nov
SZB
JHB
1h 00m
Mon, 27 Nov
JHB
SZB
1h 00m
RM 193
Trip: 2 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KUL
DPS
Excellent 8.0

Cramped seats

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

Mon, 11 Dec
SZB
JHB
1h 00m
Wed, 13 Dec
JHB
SZB
1h 00m
RM 238
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 18 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

PEN
SZB
OK 5.6

Hot in the plane upon boarding

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

Thu, 15 Mar
KUL
JHB
0h 55m
Sun, 18 Mar
JHB
KUL
0h 45m
RM 148
Trip: 4 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
HKG
BKI
Excellent 8.0

No water is provided on board

KUL
MAA
Mediocre 2.0

The plane didn't crash.

Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful.

KUL
KBV
Mediocre 2.0

Delay

RGN
KUL
Good 6.0

friendly cabin crew

delayed flights

KUL
SGN
OK 5.6

Cabin crew were professional and courteous. I like the boarding at rear of airplane first

For me, the seats a were uncomfortable. No lower back support.

Mon, 27 Nov
KUL
JHB
0h 55m
Tue, 28 Nov
JHB
KUL
0h 45m
RM 168
Trip: 2 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
LGK
SIN
Mediocre 3.0

The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety.

AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility.

KUL
SGN
OK 5.6

Cabin crew were professional and courteous. I like the boarding at rear of airplane first

For me, the seats a were uncomfortable. No lower back support.

CNX
KUL
Excellent 8.0

Pilot was communicative and smooth landing

Long check in. Didn't allow us to mobile or online check in for some reason

RGN
KUL
Good 6.0

friendly cabin crew

delayed flights

KUL
CCU
Good 6.3

Crew was not helpful

Thu, 30 Nov
SZB
JHB
1h 00m
Sun, 3 Dec
JHB
SZB
1h 00m
RM 193
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
DPS
Excellent 8.0

Cramped seats

KUL
CMB
Excellent 8.0

Same as previous, no fuss.

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

Fri, 1 Dec
SZB
JHB
1h 00m
Mon, 4 Dec
JHB
SZB
1h 00m
RM 193
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

SIN
KUL
Excellent 8.0

No fuss, well organised.

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

KUL
DPS
Excellent 8.0

Cramped seats

Thu, 21 Dec
KUL
JHB
0h 55m
Tue, 26 Dec
JHB
KUL
0h 45m
RM 177
Trip: 6 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
CNX
KUL
Excellent 8.0

Pilot was communicative and smooth landing

Long check in. Didn't allow us to mobile or online check in for some reason

KUL
SGN
OK 5.6

Cabin crew were professional and courteous. I like the boarding at rear of airplane first

For me, the seats a were uncomfortable. No lower back support.

RGN
KUL
Good 6.0

friendly cabin crew

delayed flights

KUL
KBV
Mediocre 2.0

Delay

HKG
KUL
Good 6.0

Flight delayed by 2 hours

Fri, 8 Dec
SZB
JHB
1h 00m
Mon, 11 Dec
JHB
SZB
1h 00m
RM 193
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

SIN
KUL
Excellent 8.0

No fuss, well organised.

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
DPS
Excellent 8.0

Cramped seats

Fri, 15 Dec
SZB
JHB
1h 00m
Sun, 17 Dec
JHB
SZB
1h 00m
RM 242
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 18 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

PEN
SZB
OK 5.6

Hot in the plane upon boarding

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

Mon, 11 Dec
KUL
JHB
0h 55m
Sat, 16 Dec
JHB
KUL
0h 50m
RM 185
Trip: 6 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
LGK
SIN
Mediocre 3.0

The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety.

AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility.

KUL
CCU
Good 6.3

Crew was not helpful

HKG
KUL
Good 6.0

Flight delayed by 2 hours

KUL
KBV
Mediocre 2.0

Delay

KUL
JHB
Excellent 8.0

On time

Sat, 9 Dec
SZB
JHB
1h 00m
Mon, 11 Dec
JHB
SZB
1h 00m
RM 193
Trip: 3 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

KUL
DPS
Excellent 8.0

Cramped seats

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Thu, 30 Nov
KUL
JHB
0h 55m
Sun, 3 Dec
JHB
KUL
0h 45m
RM 189
Trip: 4 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
HKG
BKI
Excellent 8.0

No water is provided on board

KUL
JHB
Mediocre 2.0

Terrible delay and delay without proper settlement to comfort passenger, that's what we so called budget flight but airasia is the most cheapskate ever.

KUL
MAA
Mediocre 2.0

The plane didn't crash.

Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful.

RGN
KUL
Good 6.0

friendly cabin crew

delayed flights

KUL
JHB
Mediocre 2.0

Delay for 1 hour

Fri, 15 Dec
SZB
JHB
1h 00m
Mon, 18 Dec
JHB
SZB
1h 00m
RM 193
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

Fri, 8 Dec
KUL
JHB
0h 55m
Mon, 11 Dec
JHB
KUL
0h 45m
RM 189
Trip: 4 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
CNX
KUL
Excellent 8.0

Pilot was communicative and smooth landing

Long check in. Didn't allow us to mobile or online check in for some reason

KUL
JHB
Mediocre 2.0

Delay for 1 hour

KUL
KBV
Mediocre 2.0

Delay

KUL
MAA
Mediocre 2.0

The plane didn't crash.

Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful.

KUL
CCU
Good 6.3

Crew was not helpful

Fri, 29 Dec
SZB
JHB
1h 00m
Sat, 30 Dec
JHB
SZB
1h 00m
RM 193
Trip: 2 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

TPE
KUL
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

KUL
CMB
Excellent 8.0

Same as previous, no fuss.

Sat, 9 Dec
KUL
JHB
0h 55m
Tue, 12 Dec
JHB
KUL
0h 50m
RM 189
Trip: 4 days
Overall 5.2 OK
Based on 5 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.9
LGK
SIN
Mediocre 3.0

The food is shockingly decent. Yeah you have to pay cash and it’s not convenient, but the food is edible and there is lots of variety.

AirAsia sucks balls. Or at least, it was fine leaving Singapore, but returning from a crappy small town airport to it was a fraudulent nightmare. We were told to check in online and add baggage at least two days before flying to avoid excessive baggage fees. So we paid them the first time, no problem. But AirAsias website is clearly coded by bricks with fingers. Because 6,5,4, and 3 days prior, it says such service is unavailable. Okay, we’ll do it at the airport then, it’ll be nice and easy just like at Changi. Only at this crappy subpar excuse for an airport, they live by no rules and want to charge $300USD - more than double what was charged at Changi - for two 20kg bags. 20kg, which my boarding pass and my booking both say we are entitled to, is suddenly 5kg in excess, so they want to screw your American wallet hard, long, and good because even if you had a good time, chances are you will never pass through the half baked gas station that is Langkawi again. Oh yeah and don’t bother paying for the WiFi - they get you good there too - 10mb which is basically a couple jpegs but you won’t get squat anyway. Literally nothing, and then suddenly your puny 10mb has disappeared, along with your money and what’s left of AirAsias credibility.

RGN
KUL
Good 6.0

friendly cabin crew

delayed flights

HKG
BKI
Excellent 8.0

No water is provided on board

KUL
MAA
Mediocre 2.0

The plane didn't crash.

Boarding was late and terribly disorganized - just a person yelling row numbers who could barely be heard. The airline makes you pay for water, which is simply inhuman - at least cattle in transport are given free water from time to time. It was a five-hour flight at night but we couldn't put the seats back to relax - the exit row was behind us and they've got the seats crammed in so tight together that they don't give the exit row any extra room to accommodate this, like most airlines. There are ads plastered all over the storage compartments. Recorded announcements threatened us with dire consequences if we stole the life vests (is that a thing people do?!). Everything looks cruddy, dingy and old. It feels like a cheap city bus, but in the air. At the end of the flight the crew walked through fumigating the cabin with spray cans of who-the-hell-knows-what and we had to breathe THAT in. We won't even consider Air Asia again unless there are literally no other possible choices. Just awful.

KUL
SGN
OK 5.6

Cabin crew were professional and courteous. I like the boarding at rear of airplane first

For me, the seats a were uncomfortable. No lower back support.

Sun, 11 Mar
SZB
JHB
1h 00m
Sat, 17 Mar
JHB
SZB
1h 00m
RM 312
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 18 reviews
Boarding
7.5
Comfort
7.6
Crew
7.9
Entertainment
6.8
Food
7.3
PEN
SZB
Excellent 10.0

Friendly flight attendant.

Announcement at the airport is unclear

PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

Mon, 27 Nov
SZB
JHB
1h 00m
Fri, 1 Dec
JHB
SZB
1h 00m
RM 205
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.2
Comfort
7.5
Crew
7.4
Entertainment
6.9
Food
6.8
KUL
CMB
Excellent 8.0

Same as previous, no fuss.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

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