Find cheap flights from Ürümqi to Kuala Lumpur Airport

URC - KUL

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Kuala Lumpur Intl
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Top airlines flying Ürümqi to Kuala Lumpur Intl

Scores according to KAYAK customer reviews

7.1
China Southern
Overall score based on 5,521 reviews
7.3
Boarding
7.1
Comfort
7.6
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Cons: "From Baiyun (CAN) to SFO, the lunch - rice and stir-fry beef.The beef is the lousy part, which you cannot chew off. The airline staff probably never ate these meals. They do not know. Just check the leftover from the box and you will see - no one finishes the beef dish. It’s the worst in-flight meal"

Cons: "I requested fruit platter as my food, but they did not have any information for that. So they did not give me any food for this 14+6 hours long flights"

Pros: "as expected"

Pros: "The ride was very smooth. There are a lot of bathrooms."
Cons: "The leg room was small."

Cons: "The seats of A380 CAN-LAX flights were little cramped."

Pros: "Seats were comfortable"
Cons: "1. Rude/unkind flight attendants, clearly judgmental of English speaking passengers 2. Worst airplane food ever 3. Bathrooms were dirty and not maintained"

Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Pros: "Good food Free accomodation for layover"
Cons: "Too long"

Pros: "Never flew with China Southern before. Really excellent service."
Cons: "Need sweeteners for beverages besides sugar."

Pros: "The plane is quite comfortable and took off on time."
Cons: "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."

Pros: "Friendly cabin crew"
Cons: "Over 2 hours late on departure"

Pros: "Few passengers, so plenty of space to relax."

Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"

Pros: "Good for a direct flight to China."
Cons: "2 hour wait on plane before we took off. Long also, to few meals."

Pros: "Busines class seats (pods)."

Pros: "Flight attendants were helpful"
Cons: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"

Pros: "Business class seats were as good as any first rate airline. Cabin crew was excellent"

Pros: "I like food"
Cons: "Nothing"

Pros: "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
Cons: "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."

Cons: "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."

Pros: "We were a day late in arriving due to lack of assistance by China Southern to get us on our originally scheduled flight"

Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."

Pros: "entertainment system"
Cons: "Didnt work"

Pros: "See above."
Cons: "Again, the checkin process with China Southern felt like an interrogation process. During the flight, the guy behind me was like a loud squirrel. Storing things in the seat pouch, talk8ng loudly, and continually moving around. The seats are thin and spacing is limited so it was annoying. I'd spend a little more and go with a better competitor the next time, skipping the transit through china if possible."

Pros: "The service has improved a lot than previous years"
Cons: "Sometimes when the passengers asks for something they try to avoid saying it will be served after the meals or something. If someone asking for water, then they must try to serve as soon as possible without giving any excuse."

Cons: "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"

Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."

Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks."

Pros: "Service and aircraft fleet."
Cons: "Most flights delayed for no good reason. Miss connections on both legs of our round trip to India"

Cons: "The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy."

Pros: "Good service."
Cons: "Nothing"

Pros: "Service was good."
Cons: "Nothing."

Cons: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."

Pros: "Staff were very prompt and polite. Very good english speakers. Back in the galley nice to chat and get extra food and drink. Very pleasant crew."
Cons: "Wish they, among many other airlines, would board from the rear. Would be so much more efficient. Or board the first class and business class, then from the rear."

Cons: "It was a horrible flight for me will never travel again with you guys"

Pros: "Nothing"
Cons: "Staff was so rude and tv is not working properly"

Cons: "Please help me find my luggage!"

Pros: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Cons: "They didn’t have sparkling water!"

Pros: "Food was okay compared to Melb-Guangzhou journey that was excellent."
Cons: "Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries."

Pros: "Nothing special but there was a good amount of room and the crew was nice."
Cons: "Had to take a bus to the flight."

Cons: "Very good"

Cons: "Transit process in Guangzhou Baiyun is very disappointing as we had to step down the staircase to the tarmac squeezed onto the bus that takes us around the airport to get drop off in another side of the airport, giving me very little time to run for my connecting flight. Airline also left my luggage in Guangzhou, so am yet to receive my luggage as per now."

Pros: "Friendliness of staff."
Cons: "Tired and outdated business class seats. Use of buses to take passengers to aircraft."

Pros: "Friendly cabin staff."
Cons: "Choice of movies was poor."

Pros: "Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble."
Cons: "Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful."

Cons: "seats didn't recline as much as they should have been able to in the space."

Pros: "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
Cons: "Seats were uncomfortable and the entertainment could have been a little better."

Pros: "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
Cons: "Seats were quite uncomfortable and the entertainment could have been a little better."

Pros: "Crew is amazing served tirelessly and never lost their smile"
Cons: "No announcement of flight in business lounge nearly missed our flight"

Pros: "The price was good"
Cons: "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"

Pros: "The crews are very friendly nice and helpful!"
Cons: "Definitely The food! It was so horrible! Could we have some fruit snacks, yogurt?"

Pros: "Crew was good"
Cons: "Seat assignment."

Cons: "I've found China Eastern to be much better than adequate. I have yet to encounter any of the negative things pointed out in so many on- line reviews (though their website is deeply into the realm of dysfunctional). The planes are clean and new, flight attendants are austere but attentive."

Pros: "this leg of our trip was fine. it was average. our experienced was soured and biased by how badly China Eastern handles customer service before and after the flight"
Cons: "on the way back, they lost one of our bags. And we were completely left in the dark with the airline. Miraculously, the bag showed up 4 days later. But some information would have been good."

Cons: "Serve water more frequently in between the 2 meals"

Cons: "Food, movoes"

Pros: "The crew was friendly, despite the language barrier."
Cons: "The plane was so old it had ash trays in the armrests. No boarding announcements were made in English and the display board did not work, which made for a chaotic boarding"

Cons: "No"

Pros: "Front Business class cabin solitude only 2 rows."
Cons: "Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing."

Cons: "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"

Cons: "There was no in-flight entertainment"

Pros: "The service was great, fast, kind. They were very accommodating."
Cons: "It is a subsidiary of another airline, hard to check in online. Was all in Chinese, difficulty confirming flight after super typhoon."

Pros: "Nice new airframe, for what that's worth. Attentive staff."
Cons: "Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration."

Cons: "My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight."

Pros: "The China Eastern 777 out of LAX had good legroom. Overall a good experience."
Cons: "The connecting flight on Shanghai Airlines 737 had terrible legroom and no in-flight entertainment. The flight was a 4 hour international leg. Hard on the body."

Pros: "Entertainment was horrible. Didn’t have my own tv to choose what to watch. Food was bad. Seats where hard."
Cons: "Seats, Entertainment, food. Announcements didn’t undertand cause they don’t speak english."

Pros: "The business is great at affordable pricing. The food is good."
Cons: "The food may need to improve with more choices. There is limit choice ."

Pros: "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."

Pros: "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
Cons: "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."

Pros: "Very quiet red-eye flight, slept the entire way."
Cons: "Ground crew not employed by China Eastern, failed to give boarding passes for connection to JFK, when I asked about it I was told you can get it in Shanghai!?!?"

Pros: "Business class. Great seats with good recline, nice and roomy. Ate one meal, which was fine, passed on the second. Flight staff was friendly and attentive."
Cons: "Luggage not was not transferrable to next leg, final leg was Thailand the next day, 16 hour layover. Needed to pick-up luggage, store, then check them the next day. Would be great if luggage would connect the next day, as other airlines do,"

Pros: "food fresh, seats great, staff incredible."
Cons: "it was ok for me, but maybe someone would be upset that the movie was not in English ( but, flying out of china, of course it would not be in english! ) Just bring a book or music for your own entertainment."

Pros: "We had heard terrible reviews but overall they were great! We didn't run into any delays. One leg they moved us to another flight (2 hours later) but they paid us $150 each... which was awesome."
Cons: "Food was terrible but we had heard that and carried our meals on, plus snacks."

Pros: "nothing"
Cons: "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"

Pros: "The flight was cheap."
Cons: "That you couldn't use your phone even on airplane mode."

Pros: "Barely anything"
Cons: "Almost everything not comfortable seats"

Pros: "The crew was friendly"
Cons: "The food was horrible, the flight was also delayed And the entertainment was very poor. I will never use this company again"

Pros: "Food was good. Service was nice. Planes were reasonably on time."
Cons: "We were told that our bags were checked through from BKI to SFO. However in PVG and TAO we had to find our bags and recheck them. One of our bags was lost in the process."

Pros: "Nothing"
Cons: "No vegetarian meals. Pudong airport is a confusing mess. Avoid flying on China Eastern - it's cheaper, but not worth it."

Pros: "I had read complaints online about flights being late and disorganized. But every thing was great. Super nice staff."

Cons: "The airline did not ticket us all the way to Tokyo from Krabi. We were forced to go through customs in China which took over two hours to pick up bags and then get another ticket to Tokyo. Airline needs to partner better with Shanghai airlines so that tickets and bags can go from departure to destination"

Pros: "Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay...."

Cons: "flight attendants never smile"

Pros: "Very nice crew and clean airplane"
Cons: "I liked everything"

Pros: "I liked the service,"
Cons: "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."

Pros: "On time"
Cons: "Tiny seats"

Cons: "Website doesn't work Customer service unreachable by phone Not able to check large baggage (musical keyboard) without prohibitive fee (1000 usd +)"

Pros: "Check-in people at LAX were courteous."
Cons: "Return flight from Busan first leg was announced delayed even though we later learned they knew there was a tropical crossing our path. Very poor communication re: our rerouting options for missing the connection. Return flight was ultimately cancelled and we took another flight with another airtline to get home to LA. To-date the airline refuses to refund our tickets for the return flight that they cancelled, and consider us no-shows for whatever alternative route they had in store, which would have delayed us by more than 24 hours."

Pros: "Not close atttention to details. Going through China is not so good, better through Seoul or Tokyo."
Cons: "Crew is lazy about maintenance of the bathrooms. Do things that are more about selling duty free than caring for customers. Weird Chinese law that cannot turn a cellphone on even in airplane mode."

Cons: "Can't list it all here. You will be receiving an email from me. This has been the worst travel experience I have ever had and this airline continues to make it worse. Never again."

Pros: "The food and nice service"
Cons: "The flight delay out of Shanghai"

Pros: "What good is about flight departure is on time , Flight is not delay like other times. It's unbelievable"
Cons: "Cebin Crew from the ground and on the plane are rude, not nice , yell and not welcome. Food is one choice, dry, no qulaity, smell bad with rice. Entertainment with 8" Monitor of cinema for share ."

Cons: "Worst food I've ever had."

Cons: "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"

Cons: "Flight was about two hours late boarding but other than the status board showing Delayed, there was no information about the delay or when the aircraft would be there."

Pros: "Colour of the seats"
Cons: "Food was rubbish Air con Random lights on / off; yellow / blue Delay"

Pros: "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
Cons: "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."

Pros: "Nothing."
Cons: "Terrible service. No one understands or even cares about customer service. Almost always delayed and good likelihood of being cancelled with no accommodation arrangements. Food is hard to eat and most often starting to rot. Just a bad, bad airline."

Pros: "Crew good."
Cons: "Confusion about delayed departure - almost missed connection in Shanghai."

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