What a great trip . From check in to the upgrade we received a big shout out to Cleverson who was able to help us navigate the whole process super patient and was just one of the best customer service experiences we received in a very long time . The amazing staff on the flight who went above and beyond to make sure we were comfortable amazing food and service if you have te opportunity to upgrade it's a must and well worth it.
Very good from the beginning to the end. Amazing experience
Milan airport was bad experience. They should be more polite.
Fantastic service the managed to locate my checked bag on the plans as re-tagged it for my final destination.
We boarded via a mobile gate in Dubai. I don't care for the bus ride from the gate to the plane
Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
There was a smell front the washroom on flight. There could have been efforts to ensure better sanitation/air circulation once used severally.
Ask for extra blanket if needed. Also middle seating have bad access position to access reading light and vent so only choose those seating if traveling as family or friends, etc.
The flight was delayed in Jhb and I could have had some help in Dubai trying to get to my connecting flight to London
See comments in previous section Houston to Chicago Chicago to Istanbul
Turkish airlines feedback team response is awfully slow, and because of that, I Emmy able to bring my little dog with me, after all those preparations.
They gave us some Tiramisu that had no business being as delicious as it was! They were continuously attentive and provided a great environment to welcome us on our trip.
Very good. I was happy that business seats were in a 1-2-1 configuration for the long haul flight. The shorter flight was a 2-2-2 configuration which I do not like as much, but it was a 3 hour flight that I slept through.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
The first flight got delayed 1 hour and that made me miss my connection flight which made me arrive 6 hours later.
It was fine. We will fly Turkish again for sure.
Good experience with Turkish Airlines. We will be back with Turkish in the future and look forward to upgraded business class on the 777 beginning in 2025 and on the Airbus 350 now.
On line check in needs a lot of improvement. I tried and gave up.
The flight was delayed and there was no response from Turkish Airlines
Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money
Ethiad wanted to charge me $1100 for 2 checked bags on a ticket that was $550. Nother the airline or airfare assist was willing to help before arriving at the airport. All parties said it was the other responsibility to help. Never flying ethiad or using kayak again.
Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Etihad flight sector is a local . .give the same quality upto destination
Lovely crew - comfortable journey despite it being an older plane.
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
crew as a whole is pretty mediocre. dont seem to care much for passengers. Asked 3 different crew for custom papers for immigration check in and they all said i could get it in the airport. have flown to india 3 times prior to this with Qatar and Emirates and they have always provided this paper ahead of landing to speed up the check in process. Also felt in general the crew is irritated and overworked. The one lady in my aisle from Chicago to Abu Dhabi was very pleasant but i was noticing the other crew were nice to each other but pretty cold with the passengers. Not what i usually have experienced from this type of overseas travel. Ive always felt the crew in qatar and emirates were overly sweet and pleasant but having seen the opposite this time i definitely prefer the former.
