|March||Best time to beat the crowds (4% less expensive on average)|
|December||Most popular time to fly (17% more expensive on average)|
Average price of a return ticket
|RM 632||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|RM 89||or less|
MAI, Bangkok Airways and Air Mauritius have all waived their change and cancellation fees on flights from Malaysia to Pattaya. Confirm policies on booking site.
You cannot fly directly to Pattaya. KAYAK recommends you fly to Bangkok Suvarnabhumi (BKK) (85.51 km from Pattaya). From there you can rent a car or get a taxi.
The closest airport is Rayong Utapao Rayong Pattaya (UTP) (31.02 km). Other nearby airports are Bangkok Suvarnabhumi (BKK) (85.51 km), Hua Hin (HHQ) (106.74 km) or Bangkok Don Mueang Intl (DMK) (112.96 km). KAYAK recommends you fly to Bangkok Suvarnabhumi.
Bangkok Suvarnabhumi Airport is 86 kilometres from the centre of Pattaya. View on map.
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Scores according to KAYAK customer reviews
Pros: "Great set up with two seats, window and aisle"
Cons: "Food not hood"
Pros: "It was good"
Pros: "Service was spot on and food was good. Very comfortable flight overall."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Cons: "The crew was rude when asking me to window shed."
Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "Red wine was good"
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Good reliable SQ service"
Cons: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Pros: "Hard to find lounge for bclass users"
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Safety, Friendlyness, Seats, Entertainment"
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "The wonderfully kind and friendly air hosts and hostesses"
Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."
Pros: "Great flight amazing service"
Pros: "Friendliness of crew"
Pros: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Cons: "cramped seats freezing cold"
Cons: "No complaints"
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Pros: "Friendly staff, excellent customer service, great food"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Pros: "everything great, every time again"
Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Pros: "The crew is really the only thing making the flight enjoyable."
Cons: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Pros: "Crew and entertainment"
Cons: "Very small seats. For full flights they should use the double deck aircrafts. They are much more comfortable. I paid an expensive fair for an old plane which was unfair"
Pros: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Cons: "I'm good with everything as there was really no down side"
Pros: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Cons: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Cons: "The entertainment choices were terrible."
Pros: "On time departure and take off. Smooth landing."
Pros: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Cons: "Food. It’s plane food wasn’t impressed."
Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."
Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Pros: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Cons: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Pros: "After our trip from Cape Town to Dubai with Emirates which was not that great we where pleasantly surprised when we where bumped up to business class from Dubai to Bangkok. We did not expect this. Although we did not take advantage of all the extras business class has to offer we had a great nights sleep and the breakfast was superb. The cabin crew was excellent all the time. Thank you Emirates."
Pros: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Cons: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Cons: "Boarding announcements weren’t clear and boarding was not separated by zone."
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Pros: "Professional and friendly staff"
Cons: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
Cons: "Bad terminal atmosphere. Hot and dirty. Pool management transportation to airplan. Man in black suit officer bad manner for service."
Pros: "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
Cons: "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
Pros: "all entertrainment onboard is excellent ."
Cons: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Pros: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Cons: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Pros: "Second legs entertainment system was brilliant."
Cons: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Pros: "It felt comfortable."
Pros: "Food and entertainment and punctuality"
Cons: "Quite a long wait to disembark"
Cons: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Pros: "Good seat pitch in economy and good entertainment selection."
Pros: "Food and drinks"
Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Pros: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Cons: "On the whole everything was acceptable."
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "Streamlined flight compared to Boston to Dubai flight. Still very pleasant staff"
Cons: "Seats not as comfortable as possible in coach"
Pros: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Pros: "Great flight."
Pros: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Cons: "Not much I didn't like"
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Cons: "My seat was changed after I had booked and paid for flight."
Pros: "Emirates is always excellent however the crew were not very engaging"
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"
Cons: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Comfortable cabin, attentive crew, if somewhat aloof. Food okay, but better than a 2 ounce package of salty pretzel mix for $3! All in all, quite good."
Cons: "Nothing comes to mind."
Pros: "Everything was Great !!"
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Cons: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Pros: "the entertainment was great and I love it."
Cons: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."
Pros: "A380 Quiet airplane ride"
Cons: "Food was bland"
Pros: "Tasty food, good selection of movies, very comfortable, and clean."
Cons: "Rude flight attendant who had a friend in the section and would talk loudly to her during sleep times."
Pros: "Comfortable seats not packed"
Pros: "Food was good for all nations (although red wine was fair quality, over all was superb). Hundreds of movie channels classic and new ones (but some had no English subtitles)."
Cons: "Late ,always late leaving and Landing"
Pros: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Cons: "Didn't enjoy the options of food"
Pros: "The staff were great but couldn't rectify the entertainment."
Cons: "No entertainment as the movie wouldn't play or watch anything else."
Pros: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Pros: "Comfort seat"
Pros: "Its a very good flight with good service and hospitality"
Cons: "I find the selection of movies and songs quite limited."
Pros: "Boarding and in flight services"
Cons: "Nothing in particular"
Pros: "Vegetarian food was ok. Crew was very polite and helping."
Cons: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Cons: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Pros: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
Pros: "Whole package very good"
Cons: "All good"
Pros: "The included extras and polite staff."
Cons: "When the passenger in the seat in front of me reclined her seat it was almost impossible to keep watching the movie which while sar, shows as mainly a black screen and even changing the angle didn't assist"
Pros: "Nice Big plane"
Cons: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Pros: "Overall flight experience is good. Wish they had more veggie options in Business class"
Cons: "Too much Thai. They switch off the entertianment 30 min before and then its all about thailand.."
Cons: "We had two drunks behind us constantly kicking our seats. There was three free seats in front of us, we asked to move there but we were told that those seats were for crew in case of turbulence. It's the first time I hear this. Half way through they allowed us to move for those seats."
Pros: "Flight staff friendly and helpful"
Cons: "Long wait at checkout in. Slow."
Pros: "شكرًا لكم كانت رحله جميله في الوقت المحدد والمعامله الطيبه التي وجدتها من بوكيت الى العاصمة بانكوك شكرًا لكم مرة ثانيه"
Cons: "كل شي كان ممتاز"
Cons: "Flight was over an hour late due to the logistical incompet nice of the Kathmandu airport. This is a chronic problem."
Cons: "Unfortunately, the flight has Chinese tour groups. They are noisy and no manner. BTW, cabin crew handle them very well."
Pros: "First class airline"
Cons: "decor inside plane looked a little dated"
Pros: "Cabin crew"
Pros: "Liked their food, movies."
Cons: "I didnt like the way they were late each time, boarding gates were such a mess and they never started on time, seats were not as good as I thought they would be."
Cons: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
Pros: "Space and treatment like a human being."
Cons: "The plane was about 20-30 minutes late taking off. Fortunately, I still made my connecting flight."
Pros: "Food was good, stewardesses were really courteous."
Cons: "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Pros: "Nice modern plane. Toilets kept clean by staff"
Cons: "Kosher meals very poor"
Pros: "Food was good. Seat ok and check-in done promptly."
Cons: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."
Pros: "In an exit row seat, so plenty of space and the crew were very friendly."
Pros: "did not use the entertainment, rested instead. Food was good. Only thing I would say -- they should not rush meals too much -- be a little more peaceful about it after they serve so we can enjoy properly. Crew are very good and polite. Seats are comfortable. Plane could be a little warmer. Always need to use a blanket. Wait too long in Bangkok - wish it were shorter."
Pros: "The flight was smooth, comfy, and relaxing. The chairs have everything you need with two pockets, USB, power outlet, and stereo headphone jacks (it looks like the old school dual mono with two prongs but just plug into the right one for stereo). The entertainment was superb with very recent films (although they were censored which sucks) and a responsive unit and nice remote."
Cons: "The only thing that was lame was the food. Absolutely terrible. You don't have many options at 40,000 ft but be prepared for sub dollar store quality. At least the booze was free."
Pros: "good service, good food"
Cons: "seats are getting older."
Pros: "Everything was fine once I was on the plane."
Cons: "Flight delayed."
Pros: "New A350 aircraft"
Cons: "The outside camera stopped working"
Pros: "Crew and aircraft was good."
Cons: "Flight was late."
Pros: "All in this airplane, company and staff was great. 10pts flight."
Pros: "Good service."
Pros: "Very nice crew. Clean seats and floor. Infotainment system is use and good to use."
Cons: "Seats were bad for the back, I had a sciatica flair up."
Cons: "Long baggage wait time"
Pros: "friendly, thorough service, and entertainment. A comfortable trip."
Pros: "The food is better than SQ for sure"
Cons: "The Inflight entertainment system was down from sapporo to Bangkok. No explanation was given. The system was rebooted several times with no success"
Pros: "Felt like I was at a 5 Star Hotel rather than sitting on a plane"
Cons: "Phuket airport is disorganized, the lounge is crowded wifi did not work"
Cons: "Food quality"
Pros: "Being offered menu from Business Class despite I am flying in Economy Class. However, just a minor complaint on the seat condition which is pretty hard and the front pocket is torn."
Pros: "I watched a nice new movie."
Pros: "Our trip from Delhi to Bangkok and then to Chiang Mai was easy and relaxing. Everyone was friendly, and knew what they needed to do to keep the process quick and efficient."
Cons: "Our monitor for movies didn't work, but we were just moved and were still able to sit together. No problems."
Cons: "Entertainment system was poor both technically and content wise. 80's system. Very disappointing."
Pros: "Fast boarding process and fast disembarking"
Cons: "Terrible food and very little water offered"
Pros: "Service of crew in the aircraft and food"
Cons: "Everything was cozy and nice"
Pros: "Nothing specifically"
Cons: "Delay to transfer from airplane to terminal by bus"
Pros: "Was able to buy last minute at airport. food and drinks are fine"
Cons: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Pros: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Cons: "Whilst the crew were pleasant today"
Pros: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Cons: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
Pros: "I arrived on time."
Cons: "The food was horrid and the entertainment system was sub mediocre at st best."
Cons: "Flight was delayed for one hour."
Cons: "With premium empty why they don't offer bid upgrade like other airlines"
Cons: "Hygiene of local passengers"
Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"
Pros: "Comfortable, good food, good drinks , on time"
Cons: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Pros: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Cons: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
Pros: "The clean and modern aircraft."
Cons: "The food could be improved"
Pros: "Great service and very caring"
Pros: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Cons: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Pros: "Good customer service. No baggage charge."
Pros: "A modern aircraft - the Boeing Dreamliner with plenty of legroom in economy."
Pros: "The schedule on time"
Cons: "Change without prior notice"
Cons: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Cons: "Uncomfortable airplane."
Pros: "Tube entry into aircraft rather than bus"
Pros: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Cons: "Took too long (more than 1 hour in queue) to check in at Sydney"
Cons: "Entertainment system wasn't switched on immediately after take off and safety demos"
Pros: "food, crew is nice. plane is ok too"
Cons: "no entertainment. no wifi"
Pros: "friendly crew. flight departed on time"
Cons: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Pros: "I choose this flight because of late departure time"
Cons: "no entertainment. no wifi."
Pros: "Check in service was very good!"
Pros: "A glass of red wine"
Cons: "Broken seat would not recline"
Pros: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Cons: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Pros: "On time, clean, nice staff."
Pros: "service was great"
Cons: "Plane is a bit old"
Pros: "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
Cons: "The food was a bit salty this time."
Pros: "Food served inflight was excellent, new airplane, and comfortable legroom"
Cons: "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
Pros: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Cons: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Pros: "All traditional amenities like foods and water are provided"
Pros: "Ground and air staff were pleasant and helpful"
Pros: "Vietnam Airlines super and on time all five flights"
Pros: "The Boeing 787 9"
Cons: "The food"
Cons: "We booked the flight for family of 8 Despite informing them over counter in Narita international airport that to place us at 2 together in the same because we have kid of 8 years and 12 years , we were all allocated separately. We could not do online check in even we log in 24 hours before flight ,all seats shown available is individual. Being in the airport early does not help too. I will definitely not consider taking Vietnam airlines in future n will cautious friends to be aware of such service."
Pros: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Cons: "Nothing to dislike about this flight"
Cons: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Pros: "Excellent service and on time performance. Very intelligent personnel."
Cons: "However, snack was one of the worst I've had in 50 +years of flying."
Cons: "No entertainment"
Pros: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Cons: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Cons: "Food is so boring.."
Pros: "They deal very well with the handicapped. Very respectful and patient"
Pros: "No problems. As usual a friendly crew very efficient."
Cons: "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."
Pros: "fast meal service after take-off"
Cons: "seafood pasta was only noodles & clams."
Cons: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Cons: "Our check in luggage was opened. And the expensive perfumes we bought were missing. Some perfumes were taken without the boxes. Empty boxes were left. and some were taken with the boxes. Atleast $500 worth of perfumes were stolen from us 5 passengers luggages."
Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"
Cons: "The service was rude and they couldn’t give us an explanation as to why we couldn’t ge tvoarding passes when we booked 3+ months ago."
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "Nothing to like on this trip"
Cons: "The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all. The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation. Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair. Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning. Big blunder Royal Jordanian."
Cons: "Food is really bad .."
Pros: "Timing is great"
Cons: "We suppose to have a hotel in transit, but they lied to us and asked us to pay 130 $ for that hotel which supposed to be free! The hotel is SUPER DIRTY and is not even suitable to animals. Beside tha you have to pay for food which is very limited and very bad taste. After we reserve the hotel, we had to wait 3 hours until the big lazy boy to come over and escort is to the hotel shuttle. Over all, was the worst experience for me and I will NEVER EVER try this airlines again."
Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"
Pros: "Good service, comfortable aircraft and very good info entertainment"
Cons: "Waiting to take off from Heathrow airport."
Cons: "They lost my bag"
Pros: "For the first time I was not woken up for dinner"
Cons: "The aircraft is really old..."
Pros: "The flight was on time and arrived early"
Cons: "The plane is old. Even though I was flying business but they need to renew their short and medium range aircrafts"
Pros: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth"
Cons: "Nothing. The flight got delayed by 6 hrs and not even an apology. Food was bad, ill treatment of passengers, and so on and so forth I would not recommend this so lone yo anyone"
Pros: "Space in the airplane Great service Multimedia system"
Pros: "Afrithng nice"
Cons: "That alcohol saeling"
Pros: "The juice box they gave us before take off"
Cons: "Nothing really"
Pros: "Had 4 flights with Royal Jordanian (tlv-amman, amman-bkk and back). All were excellent. I recommend highly this company"
Pros: "Very New Airplane, very pleasant flight attendants , the food is great and we departure on time. Therefore, I have a amazing flight. Thank you Royal Jordanian"
Cons: "Everything was owesome"
Pros: "Everything they are the best good with customers they love to help I Recommend to use this airline thank you so much you guys are the best"
Pros: "Very pleasant crew. Nice to have a meal on a short flight."
Cons: "The plane was severely outdated. Trays falling down all the time. Half the tv screens didn't work. The planes need a serious overhaul."
Cons: "Cabin Crew did not seem to want to be on that flight. One Question, why do you hire people who obviously do not enjoy their job?? In addition, I am sure there are better substitutes to the kind and quality of breakfast that could be made available."
Pros: "Very friendly crew."
Cons: "Very early boarding and push back."
Cons: "Second time they have split our seats as we were traveling together with infant, one seat in the front and one seat on the rear. This wasn't a full flight and half of the aircraft seats were empty."
Pros: "Staff at checkin desk"
Cons: "Had to wait long to find eticket number for my daughter, as this wasn't on the system although this was a return journey."
Cons: "For no reason the my flight was canceled I was lucky to check my email before arriving to Airport to manage new booking through other website , the massage I got is address error where I'm sure it was a corrwct address for my credit card"
Cons: "Airline cancelled my Thanksgiving NYC to Cairo flight 2 weeks prior, leaving to me to scramble to find another flight and paying an additional $300+ on another airline. On top of it, phone support staff I talked with were not the least helpful, empathetic or friendly. I was jerked around about receiving a full refund even though it was the airline that cancelled, and finally had to dispute the purchase with my credit card company. They've lost my business forever."
Pros: "Nothing the worst airline in the world!!!"
Pros: "Boarding was easy and the flight was fast."
Cons: "They said boarding would start at 5:45 but didn't actually start until 6:10"
Pros: "We were three people with 4 bags each bag around 20 kg Except the fourth bag was 10 kg They saying each person he has to have one bag. And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags, That's absolutely unfair."
Cons: "Service not good"
Pros: "The trip at all is fantastic and all the employees and staff are so kind and generous. Good food and good hotel that was provided to me in Amman."
Pros: "Every thing"
Cons: "Upgardin to business was not upgarding.. it was steeling money for the price for one way was as roundtrip"
Pros: "Everything overall was really good. The crew was helpful and very kind. The food was okay. The chairs were comfortable."
Cons: "The TVs and headphone jacks hardly worked."
Pros: "Plane empty Dreamliner 787 very comfortable Good service"
Pros: "Nice environment, easy going service"
Cons: "Can get a little chaotic at times"
Cons: "I missed a feature that other carriers offer which is having data accesible online"
Cons: "There was 11 hours delay"
Pros: "Inflight service was pleasant and efficient for business class. Enjoy the little touch of offering traditional Jordanian food and fresh Jordanian coffee made with cardimom as soon as passengers boarded. That said it is nowhere near the better airlines like Cathay."
Cons: "Check in counters has no clear signs for Business class if you come from the other side. I checked in at economy counter, wasn't given invitation to lounge or any priority landing immigration pass. There were no communication at the lounge about the delay and can hear nothing of the announcements from the general announcements for the departure hall. No explanation was given once onboard or why aircraft was changed from 787 to Airbus. Boarding was the worse of all with no clear announcements and economy class was boarded before business and there is only one air bridge. Most staff were standing looking like they didn't know what was about to happen."
Pros: "Crew was very patient. Boarding was great."
Cons: "No comfort. I'm pregnant and they wait till I'm at the desk to tell me that I need to find an ob Gyn to send a paper to the Royal Jordanian doctor who in turn would send a paper to the ticket desk so they can give me my boarding pass. I'm only four months pregnant. There was no need for any of that. I told the Royal Jordanian in Chicago that I was pregnant and the Ord people only made me sign a non-liability disclaimer. How come no one warned me? Wasted an entire day and you made a pregnant woman starve. i was lucky I didn't decide to check in ON THE DAY OF MY FLIGHT. Anyways, God bless you. Please don't ask the passengers who flew on coach is they were comfortable on the flight ;) we all know the answer :) thanks RJ for a nice flight."
Cons: "We were delayed on the departure for over 1 hour."
Pros: "it was good"
Pros: "Everything was good for a short haul flight."
Pros: "I had the luck of having three seats for me (which largely solved the narrow seats issue) - it seems the flight fills up at BKK."
Cons: "787 Economy seats in 3-3-3 configuration are really narrow."
Pros: "Love kayak, I stop using air line agency after I found that dealing with kayak is ease and cheaper. Air line is very good, new airplane fantastic crew."
Pros: "All five star excellent including perfect punctuality."
Cons: "Only downside is the front scree entertainment. Films limited to unspeakable junk....but hey some might like junk....and classical music limited to Bach's fugues and cantatas which I personally adore and hugely enjoyed, but not much else. Pop and jazz junk. Advantage is that one has/had 12 hours to read a brilliant novel."
Cons: "I went from beyrouth to Amman and then to istanbul it was just a transit in Amman when I came back I saw all the passengers went to the plain except me I asked the manager of the royal Jordanian about what is happening so he told me : yes you missed ur flight u should pay another ticket we didn't made a boarding pass for your luggage so I told them that it was your fault I didn't get any help I paid 80$ just to get back home I will never use it again !!!! the flight was in the name of : Georges Zakhour."
Pros: "the idea of kayak"
Cons: "I went from beyrouth to Amman and then to istanbul it was just a transit in Amman when I came back I saw all the passengers went to the plain except me I asked the manager of the royal Jordanian about what is happening so he told me : yes you missed ur flight u should pay another ticket we didn't made a boarding pass for your luggage so I told them that it was your fault I didn't get any help I paid 80$ just to get back home I will never use it again !!!! the flight was in the name of : Georges Zakhour ."