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Cons: "Felt more like a domestic flight than an international"

Cons: "My entertainment system was not working, so was my seatmate's."

Cons: "Not being cancelled and delayed"

Pros: "Entertainment was good."
Cons: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"

Cons: "Better treatment of luggage. Better business class service. Food was poor."

Pros: "Smooth process all the way from check in to seating to disembarkation"
Cons: "none"

Pros: "The seats were comfortable and the in-flight entertainment was fine."
Cons: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."

Pros: "The crew are friendly and reliable."
Cons: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."

Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"

Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"

Pros: "Smooth flight, great entertainment"

Pros: "Friendly staff, smooth ride, easy boarding"

Pros: "Excellent crew. Good food. Comfortable seats even in coach."

Pros: "Attentive flight attendants ."
Cons: "All acceptable"

Cons: "Ok flight but so cold on board"

Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"

Pros: "On-time departure and on-time arrival."
Cons: "Perfect flight"

Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"

Pros: "Everything"
Cons: "Nothing"

Pros: "The crew were friendly although some of the announcement was not clear."
Cons: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."

Pros: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Cons: "the windows were a bit smudged from previous passengers"

Pros: "Not enough elbow space between fat passengers"

Pros: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"

Cons: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."

Pros: "Food and hospitality"

Pros: "Nothing"
Cons: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."

Cons: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"

Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."

Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"

Pros: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"

Cons: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."

Cons: "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"

Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."

Pros: "The staff were helpful, well trained, and friendly."
Cons: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."

Cons: "The quality of the in-flight meal (noodles and fish) very poor!"

Pros: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Cons: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."

Pros: "Everything on time and smooth. Crew was attentive and friendly."

Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."

Pros: "Prompt and great service."

Cons: "Food"

Pros: "On time departure, nice aircraft and entertainment."

Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."

Pros: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"

Pros: "spacious seat at row 5"
Cons: "The fish is merely edible. No IFE available."

Pros: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
Cons: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"

Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."

Pros: "All thing"
Cons: "nothing"

Cons: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."

Pros: "Nasi lemak breakfast was good."
Cons: "My entertainment unit didn't work, despite repeated reboots. We left 45 minutes late. The crew seem very disorganised, and kept forgetting requests."