Much better seats on Airbus 321. Food prices are very reasonable.
My flight BKK–SHJ–TBS was changed, and I was notified only by an email that went into my spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan. I needed to adjust my plan urgently and lost the cost of one hotel night because the free cancellation period was over.
My flight BKK-SHJ-TBS was changed and I was notified only by email which went into spam folder. I found out only 1 day before the flight when I checked in online. The new flight had a 15-hour layover in SHJ and arrived in TBS 1 day later than my original plan! I needed to adjust the plan urgently and lost the cost of one hotel night because the free cancellation period was over.
The flight was slightly delayed because of change of plane but informed beforehand. Flight was very good and comfortable
Superb like always. On time and quite comfortable. Only thing is that the arrival movement was by bus.
We were boarded by bus. That was a bit of pain.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Charged extra amount for the baggage wait. Even it’s less than 23kgs. Those machines are showing wrong weight and they were charging money wantedly from everyone.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
Very efficient and professional staff. Food was good and so was entertainment selection.
Good. It would be great if comfort seats were available
My flight was delayed. I was rebooked twice and even the second flight that was additional connection in London was delayed too, so I ended up spending more than 24 hours flying between four different countries and to be honest I’m not sure whether I ever want to use this airline again. My luggage is still delete. It’s been more than 48 hours now so to be honest, I’m not even sure how to describe the level of frustration I have.
I wish the leg room was better for Economy especially for the outbound flights to India . The outbound flight to US and Qatar was good
I was travelling 3.5 years after. Agree Economy is no business class but the food was mediocre. Ordered a Hindu meal, the salads were bitter . The food was really below quality and had no tast from what I had in the past. Indian Railways probably have a better quality food when compared. However the kids meal was really nice and really appreciate how they were taken care of. The restrooms were dirty .
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
No entertainment except on app. No outlets working to charge. Good service
It was great! Kept the time. Provided what was promised
I booked and paid for a Business Class seat for myself and my wife. 4 hours before the flight i get a call saying the plane they sent doesn't have the correct layout to accommodate all the business class seats they sold me 3 months earlier at a premium of $1500 a ticket. So they have to bump me from Business to Economy and will give me a $400 credit (total of $800 for both seats) that I could turn in at Abu Dahbi for $400 in US cash. They then promised a row that we could have to ourselves and the arm rests would go up so we could spread out for each of us. My wife was taken care of but I was put in the exit row with the flight attendents set as part of the three...and the arm rest did not go up. When we got to Abu Dahbi, they would not exchange our credit for cash as promised. Very disappointed they took my money 3 months ago and refused to reimburse for the change in seats or follow the promises made.
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
It was an old plane with seats not comfortable and with little space for the legs. I must say that the previous flight I had was amazing on a very comfortable new plane
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
It’s a business class ticket but they didn’t give a lounge access
I paid 44 $ for seat upgrade (22D) and my seat was stack in high position for all the 6 hours of flight. I don't recommend the upgrade. I am looking to get my upgrade payment back
1 hour flight. No complaints. Some drinks would have been nice.
The crews were very professional and courteous. Pleasant flight and thank you!
They wouldn't let me on the plane. The 3rd party apparently didn't pay for the tickets properly?
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
We are row 11, when the crew came to us, only one meal choice was available.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
All fine - you get what you pay for ! and it is a bargain
AirAsia kept us waiting for hours due to a technical issue with the plane, then eventually cancelled the flight. Unfortunately there is no-one to call or speak with at AirAsia, no customer service department at all, so I flew with another airline instead. Now I am going through the fun process of trying to get a refund from AirAsia. I strongly recommend that no-one flies with them, it's just not worth it.
The best part was Tony Fernandes actually reinstated the Buttercake menu. It has gone missing after Covid & i made a complaint in one of my Tweets back in October 2022. Both flight D170 & D171 landed very smoothly- kudos to both pilots!
The worst experience in any flight I have ever had, delayed for more than 10 hours, lost my other flight so I lost one day during my trip. Didn’t gave me facilities with my luggage either. Never again
I was next to a quite large person. Soni essentially had 2/3 of my seat for myself and couldn't sit properly. Even though there were some other seat available, the staff refuse that I occupy another seat.
Pros: The staff was very friendly. Cons: Long delay. The food is terrible.
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
