|February||Best time to beat the crowds (5% less expensive on average)|
|June||Most popular time to fly (15% more expensive on average)|
Average price of a return ticket
|RM 2,259||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|RM 257||or less|
Emirates, Garuda Indonesia and Kenya Airways have all waived their change and cancellation fees on flights from Kuala Lumpur to the United Arab Emirates. Confirm policies on booking site.
Etihad Airways and Alitalia do not allow booking a middle seat on flights from Kuala Lumpur to the United Arab Emirates.
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Scores according to KAYAK customer reviews
Pros: "Double seat on economy class upper deck"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Pros: "Fabulous flight and trip to Australia"
Pros: "My first flight with Emirates. Excellent all round"
Cons: "Food was pretty bad."
Pros: "Smooth flight, courteous staff"
Pros: "Everything. Nothing negative."
Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"
Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Pros: "Everything was good especially the spacious seats and food"
Cons: "Breakfast could have been a bit better"
Pros: "I liked helpfulness of staff that took care of my 11months old son"
Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Pros: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Cons: "Nothing to report"
Pros: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Cons: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."
Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."
Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."
Cons: "Emirates chairs couldn't decline recline"
Pros: "It felt comfortable."
Pros: "The crew and flights were very good,I could not find any fault with them."
Cons: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Cons: "I Was sick had a flu ! I asked for tea and I was waiting for about an hour :("
Pros: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Cons: "Do not like Dubai airport security setup and the distance one has to walk between arrival and departure gates is a joke especially when your over 70!"
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "They boarded us very fast."
Cons: "The food is same"
Pros: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Cons: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Cons: "Baggage collection slow still waiting"
Pros: "Great entertainment. Crew was calm and professional."
Cons: "Food was ok, but I've had a lot better on Emirates. Low carb options would make it amazing."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "A380 Emirates get better every time"
Pros: "Very friendly and helpful crew"
Cons: "The business class seat was too short for sleeping"
Cons: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"
Pros: "Wifi was working ok"
Cons: "They ran out of the dish I wanted to order. We stayed for 45 min in air prior to landing although the captain advised were 30min ahead of time, we ended up landing 15 minutes later than the expected arrival time"
Pros: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Cons: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Pros: "The Airbus was very good -as comfortable as possible in Economy."
Cons: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Pros: "Tasty food, good selection of movies, very comfortable, and clean."
Cons: "Rude flight attendant who had a friend in the section and would talk loudly to her during sleep times."
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Pros: "entertainment and schedule"
Cons: "food choice"
Cons: "There was only one hour of wifi, seriously? I mean Dubai is one of the nicest airports but maybe whats necessary is to be able to cater and not just put up even more redundant shops which lack people. People are traveling and might actually need to be in contact especially since flights are so spaced out"
Pros: "Food, over all experience."
Cons: "I had a middle chair D45 and the person setting next to me was over wight. I had to standup most of the trip time and when forced to set I had to set by my side to fit into the chair. No body did help."
Pros: "i like the food and movie choices."
Cons: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Pros: "It was ontime"
Cons: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
Cons: "Earlier travel and respect of initial timing. If they also afforded a place to rest for the long lay over in turkey."
Cons: "Vegetarian food. 30% of people are vegetarian"
Cons: "I would definitely have vegetarian food. 30% of population is vegetarian"
Cons: "Seat legroom"
Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
Pros: "Amazing crew, confortable seats, great complimentary internet service"
Cons: "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
Pros: "We arrived in Athens eventually"
Cons: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."
Cons: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."
Pros: "The service was excellent, staff helpful and understanding."
Cons: "No business class priority boarding, no assistance available with transfer."
Pros: "It was fine!"
Cons: "No problems there... Everything was fairly well organized..."
Pros: "It was a smooth trip"
Cons: "Boarding a bus to be taken to the plane It’s probably not unusual in Turkey but that was a first for me In all fairness it was a high anxiety moment for me with all the unknowns I was facing but I appreciate Turkish Air nonetheless"
Cons: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"
Pros: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"
Pros: "Full meal and entertainment system even for a shorthaul flight."
Cons: "Tight leg room"
Pros: "Food is really decent in economy. Good portions and variety."
Cons: "Leg room seems tight compared to other airlines."
Pros: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Cons: "Business class gets only one small lavatory."
Cons: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Pros: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Cons: "The head phones are terrible."
Pros: "On time, friendly, good food"
Pros: "Better than all others at this time."
Pros: "Big plane, friendly staff, good food."
Cons: "Sometime, it gets a bit too cold."
Pros: "Professional nice food"
Pros: "The flight was very accommodating. Everything from eye shades, tooth brush and slippers were provided. I took the red eye and slept the whole way."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Cons: "A little pricey."
Cons: "The seat at the back of the plane does not go down"
Pros: "Comfortable seats, good food"
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Pros: "Plane clean, newish. Went up, took us there, landed."
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Pros: "everything . also very spacoius restrooms. it deserves vest airtline"
Cons: "hmmm the flight is slightlt longer . hopefully one day soon there will be ditect flight to Malta"
Pros: "Excellent service, flight attendants are very kind, answered questions, very caring to seniors and children (couple seniors next to me and a little kid in front of my seat). Good are good and always provide variety of drinking. Smooth and punctuated flight. Thanks for your excellent service!"
Cons: "Nothing I do not like. I will take trips with your airlines in future when having s chance."
Pros: "Nothing Really Nothing"
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Pros: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Pros: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Cons: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Cons: "Entertainment system didn’t work Seats did not recline"
Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"
Pros: "All is good"
Cons: "The airline lost our luggage and still has not been able to locate it. In this time with all the technology it is quite disappointing that it’s been over a week and still no response. We have conveyed the seriousness of the matter to the Airline but still no response. Very disappointing experience."
Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"
Pros: "I liked the overall plane journey."
Cons: "Flight was delayed which caused us to miss our connection flight."
Pros: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Cons: "Eight hours waiting for a connecting flight at Istanbul airport."
Pros: "The crew"
Cons: "The food"
Pros: "The crew and the selection of movies"
Cons: "The food"
Pros: "Quality of food, great wine."
Cons: "Check-in Colombo was chaotic, no supervisor on duty to help organize the passengers"
Pros: "Best Airline and services"
Cons: "Best Airline and services"
Pros: "Crew was welcoming and considerate. Breakfast food selection was good and tasty. Entertainment system is great."
Cons: "Old old plane with the most uncomfortable seats - hard lumbar and head support. Good leg room. It was a 3.5 hour flight, so it was manageable. Had to use my next pillow during hour 3."
Pros: "In row 27 window seat. Had a great view of the Maldives."
Cons: "The entertainment."
Cons: "Free internet"
Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Pros: "Everything was great!"
Pros: "Lots of leg room"
Cons: "Food. Screens weren't working properly"
Pros: "Decent crew and food. Fairly punctual."
Cons: "Check in was so slow. Slowest check in I’ve known."
Cons: "Foods were not good. Tray and seat was dirty. Sri Lanka should put in International passengers to good hotel and not shady slum hotel."
Pros: "Excellent flight apart from the delay!"
Cons: "Leave on time!"
Pros: "Planes and entertainment was amazing. Flight crew very good and friendly."
Cons: "The ground staff at Amsterdam were very poor and not well organized to handle issues. Some individuals were very rude and unhelpful"
Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"
Pros: "Inflight Entertainment and seats."
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Behavior of crew and food. The service was excellent. The flight was clean."
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "All crews they are helpfull"
Cons: "Food same going and coming times"
Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "seats are small but otherwise it is 5 star airline. love Srilankan."
Pros: "Friendly service."
Cons: "Boarding process could improve"
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Cons: "Before engines shut down and fasten seat belt sign off people were removing bags from the overhead. Passengers were not required/forced to stow bags overhead, blocking egress from window seats."
Pros: "The service and crew were excellent!"
Cons: "The seats weren’t very comfortable but overall the plane was very clean and again the service was impeccable."
Cons: "Flight was late and because of that we missed adelaide flight"
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Pros: "Acceptable but not exceptional as expected"
Cons: "Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "Flight was delayed for 2 hours"
Cons: "Flight was delayed for 2 hours."
Cons: "The airline needs to work on the human touch(crew). I did not understand why the immigration were questioning foreign travels for no reason. Lastly can’t reach the customer care number always gets disconnected."
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us"
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us."
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Pros: "comfortable timing for india."
Cons: "1.we seated at UL 604 / 52K video was not updated , one one movie was displayed. 2. Crew was asking options i food ( non veg ) but they ere delivering what they had , question is why they asked option when they don't have option of serving. 3. Crew was pathetic. They discriminate with respect to whites and Indian's. Its really bad."
Cons: "Felt like a second class train travel."
Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Pros: "Menu choices were surprisingly better than I thought. It had Western, Chinese and Indian vegetarian. Good work. Keep it up !"
Cons: "Part of the travel was delayed by 2 hours (SIN to COLOMBO) on 22 Dec 2017. Online check-in is bad. I cannot change the pre-selected seat because all shown taken. Must be handled at the counter. So what is the point to do online check-in."
Pros: "On time, efficient, served a light breakfast"
Cons: "Would have looooved a coffee :P"
Pros: "Good, I intend to fly again with SriLNkan Airways"
Cons: "The food and the seating was plenty good enough, given that the ticket is economy."
Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."
Pros: "Overall satisfied.."
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Pros: "Seat upgrade in response to complaint"
Cons: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"
Pros: "Flight cancelled"
Pros: "787 comfort /"
Cons: "Limited movie selection/ outdated newspapers/ food quality"
Pros: "Could not fault anything... great boarding. Service, food and flightsnothing...."
Cons: "Nothing..... the staff could not be more helpful if they tried"
Pros: "Staff were nice"
Cons: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."
Cons: "Smaller leg room than other airlines"
Pros: "Aircraft was very good"
Cons: "Food very poor, staff mediocre"
Pros: "Cleanness + Friendly"
Cons: "Plane is little far way from terminals compare to Emirates flights"
Cons: "Tv Options"
Pros: "Good and crew were very goid"
Cons: "Seats were very hard and very cramped for such a long flight"
Cons: "Boarding not good no line turebel"
Pros: "The flight was comfortable even though it was full. Punctual too."
Cons: "Not able to check in on line. Had to queue for 50 minutes at the check in desk. The passport control was almost as bad . I arrived at the airport 1 hour and 45 minutes before departure. By the time I had check in and pass through passport control and security it was just 20 minutes until flight departure time"
Pros: "Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well."
Cons: "I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers."
Pros: "Aircraft, crew, comfort, ground staff."
Cons: "Food and entertainment are average. Movies are old."
Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"
Pros: "the nice crew- the relative speed of boardinf"
Cons: "compared with Emirates, the movies/Tv choices are very limited and in addition, only available -after take off and stop being available 30 min before landing. very disaappointing compared with emirates when we can start watching content from the minute we are on the plane until the very last minute. also, the plane had very limited space dedicated to stretch legs compared to other A380 from other companies."
Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Pros: "Great cabin staff"
Cons: "Uncomfortable. Entertainment was unwatchable. In physical pain from poor seating."
Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."
Pros: "Etihad gives you lots of food and makes sure you never go hungry. The Air hostesses were fairly helpful even thought it was the early hours of the morning and the entertainment was fairly diverse but could be better. Having USB ports to charge your phone and their devices is fantastic."
Cons: "The seats were small and very little leg room. It was not very comfortable and very hard to get some sleep considering it was an 11 hour flight overnight."
Pros: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Cons: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"
Pros: "Gets you where you need to be"
Cons: "Broken entertainment, very uncomfortable seats, a feeling that economy is not that important to them despite the fact tickets are not exactly economy! Horrible dated beige colours everywhere and dated planes"
Pros: "Airplane was comfortable and entertainment system very good"
Cons: "I spent 15 minutes on the phone to Abu Dhabi at my own expense (international rates, no free phone number) 3 days prior to this flight to order a vegetarian meal. The phone consultant assured me she'd ordered it. However onboard the flight attendants said it had not been ordered and even accused me of not phoning up. I almost had to get out my skype phone records to prove I had tried to order the meal. One flight attendant said he would order it for the next leg of my flight, but when i got on that flight it showed he had not ordered it. I had tried to order this meal 5 times via the etihad website and it did not work. I also added my frequent flyer number which showed as going through, but it did not register (a fact i only found out after the flight). Also felt uncomfortable with the fact the safety video was only half translated into English. Arab speakers had a travel prayer said, English speakers did not get the prayer."
Pros: "Good choice of entertainment. Food is better than most of the airlines."
Cons: "Boarding experience is horrible. Every time you need to board a bus to get to the terminal in AbuDhabi. Why can't they get more gates for better boarding. Why should we go through another security check as soon as you arrive in AbuDhabi ? I have never seen this any other airport."
Pros: "Staff excellent on board Plane very high standard"
Cons: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
Pros: "flight on time easy custom clearance at Abu Dhabi"
Cons: "food, perhaps could offer alternative for dinner."
Cons: "Ticket was not emitted I discovered it two days before departure."
Pros: "attentive staff"
Pros: "I managed to find a MUCH cheaper deal through Kayak, cheaper than directly through the airline (£200 cheaper in fact!), which was a great start to the trip. I was emailed a confirmation that my booking had been accepted through the airline within minutes, and it was easy to workout how to check myself in. Then I had zero hassles on the flights, so I'm really pleased with the service. I was even lucky enough to have a whole row to myself on both of my flights from England to Australia, which on a +24hr flight can be an absolute godsend. Staff were all friendly even encouraging us to move to alternate seats given there was sufficient space. The air crafts were tidy and it was easy transitioning from each connecting flight. Absolutely no hassle at all."
Cons: "The only points were that the inflight entertainment from Manchester to Abu Dhabi was a tiny step below standard but great choice in terms of films to watch, my second flight was on an A380 so there was an obvious difference in design standard between the 2 planes making the first flight less desirable, and the food was OK at best. On one of my flights I didn't eat the heated meal, any sides and only ate some of the dessert given the flavour was quite poor. An airline could do to raise the taste bar standard."
Pros: "the Kul-Auh was fine on the A330, food average."
Cons: "Refreshment service was minimal"
Cons: "People sitting in wrong seats and queue jumping"
Pros: "Staffs are nice"
Cons: "Entertainment system was broken. I had to pay extra cost for emergency price for a bereavement."
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Pros: "Flight was comfortable and the A380 is super quiet. Cabin crew were helpful and friendly."
Cons: "Check in was a disaster with tickets issued in the wrong names. Also It wasn't until the night before flying we realised they'd booked our 3 month old daughter on a separate flight!"
Cons: "plane was an older model a bit noisy inside"
Pros: "Seats were not reclining. Food is not tasty. Boarding is not satisfactory Entertainment is below average movies. Would not prefer to fly again"
Cons: "The website does not allow updating of food preferences. I tried multiple times to update my preferences but it did not work well. Veg options are a must for flights originating from India as there are several passengers who prefer veg meals. However, this was not well attended to in the flight."
Cons: "movie selection poor."
Pros: "Very old and not up to date . Not enough choice ."
Cons: "Wider choice more current content especially movies ."
Pros: "I really loved the blanket,socks and all the other accesories they provided on board!"
Pros: "The entertainment"
Cons: "Cabin crew not really sincere and work with heart"
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Pros: "Great staff"
Pros: "nice plane"
Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."
Pros: "The food was was alright."
Cons: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."
Pros: "It’s hard to say what was good, because everything was sub-par. I would say I liked nothing, except that it got me to where I needed to go. Would I pay for this again? Economy, maybe. Business? No way."
Cons: "Everything. I was flying business so the standard must be higher. Specifically? Bathrooms. Replace eather-worn chairs. Leather retains heat making the whole chair hot. As someone who finds everything cold, this was unbelievable; flight crew (rude & bossy, not international standard); seat positioning (your seat mate has to climb over you); meal (feels like an economy meal put on silverware); the pilot! did a hard brake on the runway, sending loose items flying; I really have nothing positive to say about Royal Jordanian, except that I would be happy to avoid them again."
Cons: "The pilot scared us off, we had a very rough landing! I will never usa royal jordanian again"
Pros: "Always fly Emirates they never failed in any type of situation."
Cons: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"
Pros: "Food was wonderful. Seats in Crown class were very comfortable. Crew was excellent."
Cons: "The Royal Jordanian crew gave us a comfortable, enjoyable flight. There is no in-flight entertainment, so take your own or plan to read or sleep."
Pros: "The ticket is for anther destination and I purchase another ticket hi rate pleas sent me my money back"
Pros: "My neighbor"
Cons: "My chair"
Cons: "Keep it up"
Pros: "The flight crew and cockpit crew were amazing and they did their job professional and kindly way."
Cons: "Every thing was great."
Pros: "Bag arrived which was great, boarding was easy and the flight was on time. The airport in Jordan was beautiful and Larnaca is very easy to navigate."
Cons: "They need to revamp business. It’s disgusting and is no longer worth the money."
Pros: "The crew was very hospital"
Pros: "The flight was great. The crew was wonderful as we were traveling with a wheelchair. I will definitely fly Royal Jordanian again."
Pros: "Hazeem the flight attendant was great, everything else about this experience was horrible and i will be contacting your offices."
Cons: "Everything from communication to state of the airplane."
Cons: "They won’t reimburse us for our flight that they canceled.. HORRIBLE and will never fly with them again."
Cons: "Seats Crew"
Pros: "Clean plane"
Cons: "Movie choices and breakfast (only carbs is a tough way to start a trip when traveling internationally)"
Cons: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
Pros: "Service and food"
Cons: "Old plane"
Cons: "Almost everything"
Pros: "Crew was nice."
Cons: "The chairs are way too small and very crowded. Not clean, food was bad, and really old movies was a very limited selection."
Pros: "Flight was on time and the handling of the plane by the pilots was good"
Cons: "While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again."
Pros: "managed the difficulties of being redirected without much of a hiccup."
Cons: "no big concerns"
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Cons: "I didn't like how disorganised the on ground staff was when boarding. Also as a family of 7 we should have sat altogether and not scattered around the aircraft."
Cons: "Full of pasenger kids craying orible"
Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"
Pros: "All are okay"
Cons: "Nothing majer Food is simple - sandwich"
Cons: "The entertain monitor did not work. It was rebooted twice with no luck"
Pros: "Crew exceptionally nice"
Cons: "Tedious security before boarding. Cleanliness could be better."
Cons: "crew was RUDE!!"
Pros: "Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard."
Cons: "This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it."
Cons: "They lost my bag"
Cons: "Bag did t arrive no one to talk to horrible service no home delivery I have to keep going back to airport and talk to stupid young guys who talk too much and do nothing"
Pros: "I upgraded my flight to business class and I enjoyed it."
Cons: "Too many screaming babies and toilets that didn’t work along with the crew that didn’t care."
Pros: "Boarding, flight attendants"
Cons: "Food, cleanliness"
Pros: "I travelled by my myself from Heathrow to Amman on a direct flight. The staff at every stage were polite and helpful, the food and in-flight entertainment were good especially for a 5 hour flight, the seats were comfortable and the toilets clean. Everything was on time and I had no problems with my luggage. I would happily fly with RJ again."
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."
Cons: "I left some baggage on the plane and it has been impossible to reach Royal Jordanian in regards to getting it back. Every phone number leads to a different phone number."
Pros: "Food ,service, clean"
Cons: "Food was undistinguished, particularly breakfast, cabin was overheated and crowded, staff was too busy to provide timely service, to few toilets on the plane."
Pros: "Should be there are arrangement for bording we found all the travelers bording on the same time and those people more than on bags and over size can not fit on the cabaint, then the people on front seat can not find space for small hand bag, flight attendant dissapaer all time of travel , children walking inspire of the alarm of seatbeat light ON, toilet are very dirty no body clean it"
Cons: "Like from air lines to check the size and number of bags for the passengers boarding to allow the other to put their bags on the cabaint , and give more instructions for fligth attendees"
Pros: "I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration."
Cons: "The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important."
Cons: "The seats were not comfortable. No entertainment. It was a horrible experience. RJ should simply retire their embraer aircrafts"
Cons: "Food, seat and entertainment are awful"
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Pros: "On time and very efficient"
Cons: "The food offering was poor"
Cons: "Bording was not very organized."