Flight was okay. Flight was fully packed and crew service was slow
I got delayed, wasn't told about the Iftar time and the entertainment hub wasn't working even I tri3d scanning the QR code multiple times
Pros: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
Cons: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"
Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Pros: "Food is amazing, planes are good."
Cons: "The boarding crew at the gate did not say anything while weighing the carry on bag. I was ask to go to another person who issued me check in baggage sticker and told me to hand over your baggage to a person inside. At last he mentioned to not put any valuables in that bag. My carry on bag was just 1lb extra and the first person could have told me right away and I would have thrown away chocolates and brought down the weight to permissible limit. In general passenger do carry valuable stuff in carry on bag. I had to follow whatever I was told."
Cons: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Pros: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Cons: "I usually love the food on Emirates but this was really not good. Barely edible!"
Pros: "Everything was good and easy"
Pros: "Double seat on economy class upper deck"
Cons: "It was my first flight ever. So it was perfect thank you Emirates"
Cons: "Thanks, good service"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Cons: "Food could be tastier. But, you can’t starve"
Cons: "gate was poorly labeled. Screens and boarding card said "E11" but there were 3 gates "E11A" "E11B" and "E11C" and most passengers wasted time trying to find the right one (including "E11C" which was the first gate # passengers saw, and required going up stairs to a different floor to determine it was the wrong gate). Terrible signage, awful experience. Someone should be fired."
Pros: "Fabulous flight and trip to Australia"
Pros: "Flight timing"
Pros: "The ICE entertainment"
Pros: "Boarding was good"
Cons: "Peanuts !! Ban them please"
Pros: "My first flight with Emirates. Excellent all round"
Cons: "Food was pretty bad."
Pros: "Smooth flight, courteous staff"
Pros: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
Cons: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"
Cons: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."
Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."
Cons: "Emirates chairs couldn't decline recline"
Pros: "The staff is always exceptional. Providing service for my every need."
Pros: "Very clean. New fixtures nice screen"
Pros: "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."
Pros: "It felt comfortable."
Pros: "Entertainment options, boarding process"
Cons: "Food quality is still good but slightly below previous experiences"
Pros: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
Cons: "Flight attendants were rude on the Washington to Dubai flight"
Cons: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Pros: "Everything was excellent. Emirates is a quality airway."
Pros: "Comfortable seats, wide space between raws, smooth takeoff and landing, friendly Crew, good food, crew offered great service, from time to time offer drink and appetizers. We have come such a long distance comfort and fun."
Pros: "The food was great. Flight attendants were nice and polite."
Cons: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Pros: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Cons: "The complimentary food coupons don't clearly mention what is covered and not and it is a hassle to figure out with airport vendors on what the meal means when there are a lot of options. If the voucher also has a dollar value it will make it easier to know. The Indian restaurants at Gates C should be taken off this list. They were rude and generally left a bad taste in the mouth."
Pros: "Big screen"
Cons: "I and my friend booked together but we had to sit separate. All round trip. What the hell?"
Have people at the Westjet counter
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Cons: "Travelled business class and was ace experience"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Everything is alright"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Good flight, arriving well on time."
Cons: "You are almost always late!"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Food was excellent, frequent and filling"
Cons: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Very good flight, excellent service and good food."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Pros: "Flight was quick, professional, friendly."
Pros: "Leg room. Smiles of the cabin crew."
Cons: "Not enough selection of Electronic Dance Music. Lol!"
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Unusually slow checking process. Can improve on that. Food was okay but can improve on that also.
Pros: "It’s OK"
Cons: "Need improvements"
Cons: "Attentiveness of crew member . Movie selection could be better"
Cons: "Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane"
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Pros: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Cons: "Crew was a little rude"
Pros: "Good and crew were very goid"
Cons: "Seats were very hard and very cramped for such a long flight"
Pros: "Chauffeur car came on time checking was quick overall flight was excellent"
Pros: "Food was great. Crew was very nice and it was a very comfortable flight."
Pros: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."
Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
Pros: "Loved the inflight service and the airlines comfort."
Cons: "The carry on baggage policy of checking the size and weight of the luggage was very discomforting. Qatar did not check that kind of scrutiny of weights on our luggages."
Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."
Pros: "US immigration was a breeze at Abu Dhabi. Online check in was not working. Abu Dhabi airport had a lot of options for passengers in transit. Flights were on time."
Cons: "Food was terrible on the flight. Baggage was not handled properly."
Pros: "Crews were great"
Cons: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"
Pros: "Staff are efficient."
Pros: "Crew exceptionally great ."
Cons: "Abu Dhabhi airport."
Pros: "Good time Baggage smooth service"
Cons: "Food Crew service"
Cons: "Very bad experience and crew was unexperienced"
Pros: "everything else was fine"
Cons: "vv disappointing and frustrating at Ahmedabad airport while checking in . i was carrying the same hand bag that i had carried on my trip to india ,so how did that same hand bag cause a problem while coming back .they gave me very hard time regarding that bag .please look into the matter they forced me to break the wheels of my bag so it fits in that stupid cage . otherwise they were insisting that i buy a bag from the airport which i think is illegal"
Pros: "staff were great"
Cons: "a little bit of a late departure"
Cons: "They switched off the entertainment 50 hours before landing"
Pros: "The leg room on the economy seats is good"
Cons: "The entertainment options are not enough"
Pros: "flight on time easy custom clearance at Abu Dhabi"
Cons: "food, perhaps could offer alternative for dinner."
Pros: "Crew , seats and crew"
Cons: "Boarding was very slow although we did it online as they were serving all client without differanciating the online checked already."
Pros: "on time & Friendly hosts."
Cons: "I paid for extra space seats & what I get is seats smaller thane some of the regular economy seats, Entertainment earphone was bad effect voice quality, food was tastles."
Pros: "the Kul-Auh was fine on the A330, food average."
Cons: "Refreshment service was minimal"
Pros: "Great storage bins, privacy in the window seats, comfortable lie-flat bed with good massage option. Short walk from Business Lounge to gate, priority boarding. Dine on command. Excellent"
Cons: "Not a great choice of new films."
Pros: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
Cons: "Old seats, massage function not great, poor storage solutions and small toilets."
Cons: "Could not do web check in jet airways website. Apart from it, everything was good as they were Etihad flights. Hyderabad airport was unorganized about checkin process. Except that, everything about Etihad was a great experience. Food, service crew, lounge areas, aircraft comfort and entertainment were great."
Cons: "Bad service. Crew not friendly. Frustrated at check-in counters - longest time ever, stupid check for cabin bag. I chose etihad for first time, I came with the same bag with different airlines never got a problem. Everyone was angry as only half inch their bags were buffered than the frame. Worst experience"
Pros: "All crew members were 5 star and so friendly! They checked many times on everyone, coming along with water often."
Cons: "The attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. very old on flight - dress warm!"
Pros: "Cleaniness , food , entertainment"
Cons: "Air hostesses, my daughter asked 3 times for something . They kept saying will give and eventually no manners to come and reply also .. Asked for an extra bun for my 3 year old I was said will come back after the round but again no one came .. Never experienced this with any other flight .. Boarding also with kids was a little difficult when going by bus to the aircraft .. No priorities .. Only pushing .."
Cons: "Nothing much of dislike"
Pros: "A380 is the definition of comfort. Comfortable seats."
Cons: "Airline should consider discounting the tickets in the last row as they are not recliners. Cramped for space."
Pros: "The crew was nice, there was enough leg room to where it wasn't uncomfortable for me."
Pros: "The entertainment system was top notch and the plane was beautiful. Everything was comfortable and nice."
Cons: "We had a huge delay for security purposes. Which is OK, I am not giving mediocre ratings on that front. But instead because throughout the many, many hours that we were waiting for the plane to be rechecked, we were not offered even water. Throughout the waiting, it was the middle of the night and a lot of the food shops in the airport were not open. The crew knew that we were going to be waiting in the security area for many hours, even peanuts and water bottles would have been welcomed after the six hour delay."
Pros: "Very professional but efficient."
Pros: "I really loved the blanket,socks and all the other accesories they provided on board!"
Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."
Cons: "I buy two ticket to Sri Lanka . But medical retion my son 9 y old did not go but I e mail to them abut doctor tel but still my my son Cancel ticket not yet refund I don't know why"
Pros: "The micro-suites in business class provided ample room and privacy for a good, long sleep. The 11 hour flight passed by so quickly."
Pros: "Comfortable Seats in the A380! The entertainment system is very modern with large screens and good selection."
Cons: "The USB ports did not work charging phones."
Cons: "First leg with Air Seychelles was comparatively not so brilliant; to be fair it was late in the evening and perhaps the cabin crew thought we wanted to be left alone, but the service was not as proactive as the second leg on Etihad's wonderful A380"
The boarding process was well organized. In fact, we departed 10 minutes early! The crew were friendly and professional. The only setback is the seats in economy class need more space.
The crew was good. The change in the schedule delayed our connecting flight from JED to DMM for more than 10 hours. I had to schedule my important meeting early morning. SAUDIA is not helping to reserve other available flights as this delay was their mistake and we paid the penalty without any care to satisfy their customers. It will be the last time to travel with SAUDIA and I will post this story everywhere to tell all passengers the risk they need to take if they book via SAUDIA.
Internet service very bad and there is no option to refund
Pros: "Crew was okay and seats were comfortable"
Cons: "Food and boarding"
Pros: "Please contact me on +966502263227"
Cons: "At Islamabad airport they asked to show authority latter of the person who purchased the ticket. Islamabad Airport they always bother if you are traveling by Saudi airlines."
Pros: "Early boarding. On time"
Cons: "Cabin temperature v cold"
Pros: "Helpful crew and flight was comfortable overall"
Cons: "food quality used to be better. Need to keep the quality up"
Pros: "Crew was nice"
Cons: "Waited in bus for long time while they were cleaning the plane"
Cons: "Check in was the issue. They want us to pay for the baggage in order to check in. Other aircraft they will check you in they won’t give one person boarding pass untill or unless you pay for the bag.. this way check in will be lot faster."
Pros: "Take off was on time. Crew was very professional. Food was good."
Cons: "Entertainment needs to be more updated and diversified. Movies are old."
Pros: "The food was not up to the mark. The sandwich was not good. Even the juice was not kept in the cooler felt it was bad. TV was not working Food tray was flakey."
Pros: "Excellent seat. Food good."
Cons: "Drinks service skimpy. Jeddah airport not the best."
Pros: "Overall is good..thanks"
Pros: "flight and crew was good comportable."
Cons: "zJeddah airport security people very very bad lazy no honor"
Pros: "Only good food"
Cons: "The seats were not good And the screen was not working all the flight to istabul on my wife’s seat (no entertainment)"
Cons: "Male and departurr"
Cons: "Departed at 1310 o e hour late and all that time insid the plane"
Pros: "* On-time departure. * Food portions. * Fight seat comfort."
Cons: "* service speed."
Pros: "The chair the entertainment system is nice"
Cons: "The meal was not enough not really business class food , the crew is so lazy you have to repeat the order twice so the can understand in Arabic"
Pros: "Very bad travell"
Cons: "The e-Ticket wasn’t bought. I had to stay at the airport for 2 hours and finally no ticket was issued. Very disappointed. It’s my last experience with you."
Pros: "The cabin Crew was awesome!"
Cons: "“My dislikes” started when I arrived Kl international Airport when I wanted to board the lady on the boarding area didn’t allow me because i was wearing shorts she made me to go and buy and pants so i can board!! However, after i flow to Jedah i had a lay over 4:30 Hours at jedah airport which was completely a disaster I cannot even imagine it.i will never fly with Saudi Airlines even for 1 Dollar"
Pros: "There was one crew member that talked to me for a little bit and was very helpful about planning my vacation and he was just a cool guy all around. And the food wasn’t bad!"
Cons: "The TVs on my first flight didn’t work, the headphones I got had one completely broken bud with no cover and the other didn’t work. And they put my luggage on the wrong plane so I have to wait an extra hour which caused me to miss my driver who was going to take me to my hotel! And to top it all off I was told to change clothes because they “weren’t appropriate”... it was just shorts and they went past my knees! I am a man and should be able to where shorts because they are comfy!"
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Pros: "Much better than the going ttrip"
Cons: "Food is bad and scanty"
Pros: "Ease of booking and pricing"
Cons: "Why is it impossible for Saudi Air to give passsengers their kids strollers at the airplane gate like they do in all airports???!!! This is the second time this has happened to us in a week. I checked and double checked with the crew to make sure I get my child’s stroller by the plane so I don’t have to carry him on my back to baggage claim and of course they lied about returning my stroller to me to the plane after landing. Extremely disappointed and frustrated. Will avoid traveling through Saudi for as long as possible."
Cons: "Airport of Jeddah"
Pros: "Im a 6'3 guy, so let room in economy class was very important. The economy class was very comfortable and spacious for a 12hr flight. The food was good and the customer service was top notch. No complaints. I would definitely fly Saudia Airlines again. Thank you!!!"
Cons: "Boarding started and ended early so I nearly missed the flight. Stick to the scheduled times. I was assigned a middle seat and was not able to change it even several days before the flight."
Pros: "Over all. ...nice and good"
Cons: "Flight was late Flight was unsafe. People got up to access cabin luggage while plane was taxiing nobody intervened. Flight was noisy."
Pros: "Everything was easy and fast"
Pros: "-too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
Cons: "-We left Canada late One hour -The crew needs to be PLEASANT (smile) and act professional -No eye sleeping shade distribution -No Sky Sales Boutique -New headphones are low quality-too much noise -Fresheners and lotions were put very late in the washroom -They do not have enough chicken in the lunch meal, nor enough eggs in the breakfast meal (they gave me chickpeas all along) -Too much difference between Saudi Airlines (JED/GCD: 9/10 points) and (JED/YYZ: 5/10 points), whether on going or on returning flights"
Pros: "Mixture of aircrew staff from diverse cultures"
Cons: "Newspapers aren't provided?"
Pros: "Crew tried to welcome us and make us comfortable and we're as helpful as possible"
Cons: "Ground staff refused to help when my son left his glasses on board despite the plane being just a short distance away When my Wife accompanied him to lost and found Security Counter they were both constantly asked to prove their family relations and no effort was made to call anyone to seek out glasses on the plane the comment made 'if it was important to you, you would not have left it behind'"
Pros: "Very nice and comfortable flight. Good crew, entertainment and food is good. The best best part they deducted a special space for prayer where you can’t find it on any other airline."
Cons: "The check in at Dubai air port was very bad. The personnel at the check in counter lacked the curtesy and profetionalism. Besodes extended delay at the check in counter, the requested documents that were nit necessary. I had a terrible experience at Saudia counter in Dubai air port that will effect my decision next time I chose an air line"
Pros: "The movies were new The food was good They gave Toys to my kids"
Cons: "The headphones were in not working fine"
Cons: "It is not clean at all"
Pros: "Nothing was good about this flight"
Cons: "The flight was delayed to next day. It was a mess"
Pros: "maybe the prayer area"
Cons: "no variety of the food. noisy cabinet. I feel not safe."
Cons: "Mmmm.. let me see....perhaps ...well I can't think of anything..sry"
Pros: "The check-in staff were nice and accommodating. For a short flight we did get a box lunch which was filling."
Cons: "The plane has seen better days, paint was pealing off some places. The chairs were ok. The flight crew seemed annoyed at everyone."
Cons: "Food could have been better but otherwise the flight was amazing"
Pros: "I like the service and love the mosque on each plane where I always travel, specially on long flights"
Cons: "There is nothing I don't like about saudi airlines"
Pros: "Excellent flight!"
Pros: "In flight food was good"
Cons: "Airport Toilets Very dirty airport Too crowded Rude staff at airport Can't buy access to the lounge"
Cons: "Vegetarian Food need to Improved."
Pros: "easy securityand boarding at kl"
Cons: "food bland"
Pros: "New plane and spacious."
Cons: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Cons: "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
Cons: "Ok flight but so cold on board"
Pros: "Very quick transfer of my luggages in KL"
Cons: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."
Pros: "Attendants were kind."
Cons: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Cons: "Temperature was very low."
Pros: "comfort and entertainment"
Pros: "The regular plane was swapped out for the A380"
Pros: "Most of it, especially having a meal on such a short flight."
Cons: "Could do with more legroom, tall people exist"
Pros: "Friendly and helpful crew"
Cons: "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
Cons: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Cons: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Cons: "We had a 4.5 hour delay due to weather conditions at Heathrow. Although the airline could not avoid this. I feel being kept on the plane for the duration before a 12 hour flight and a further 4 hour connection, was too much."
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Pros: "Almost everything"
Cons: "Nothing i can think of"
Cons: "Losing my luggage"
Pros: "On time departure, clean aircraft, generally friendly staff/crew."
Cons: "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
Pros: "Cabin crew, smooth flying"
Cons: "The flight was delayed 1.5hours"
Pros: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Cons: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."
Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."
Cons: "Bags didn't arrive at the destination"
Pros: "I got there eventually"
Cons: "The delay"
Pros: "Good service and timely operation"
Pros: "Crew was good"
Cons: "Food is not good"
Pros: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Cons: "Food was okay but entertainment was non existent"
Cons: "Lost baggage took 24 hours to arrive. Rude staff."
Pros: "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Pros: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Pros: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Cons: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Pros: "The food was nice."
Cons: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."
Cons: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"
Cons: "freezing and small blankets"