As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
My diabetes meal was the same on my earlier flight from Hyderabad to Singapore. The breast of chicken was 3-4 oz piece. It was difficult to cut it on the smaller pieces in the tray. Prefer pre-portioned chicken breast cubes. No need to make it a chore. I could manage to handle, but be considerate to seniors who might have limited mobility etc.
The crew was very courteous and helpful, great experience!
They need to have a restroom in that big room that they seat you in before boarding.
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Cons: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Cons: "A comfort kit on a ultra long haul flight goes a long way"
Pros: "Food, service"
Cons: "The space"
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "Crew , amenities and food"
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Cons: "The hot food was dry and lost my appetite"
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pros: "Crew very friendly"
Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "Business seats were excellent"
Cons: "All was good!"
Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pros: "Hard to find lounge for bclass users"
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Staff friendly and efficient"
Pros: "The wonderfully kind and friendly air hosts and hostesses"
Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."
Pros: "Great flight amazing service"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Pros: "It is really nice to have a direct flight option to Singapore"
Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Every poor boarding and food was not good The washrooms were very messy and crew was not friendly
Except for the missing baggage everything is excellent.
Great flight ! Enjoyed it
Didn’t announce reason for delay. Staff was vague about departure time. Flight crew could have asked if we need help in figuring out the controls and adjustments. Staff needs to be more helpful
The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
Cons: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Pros: "Amazing trip Qatar airline is great"
Pros: "Staff were accommodating and considerate, great flight!"
Pros: "Very pleasant and comfortable flight with QA."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Cons: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "Crew was nice, attentive and very helpful"
Cons: "More leg room"
Pros: "Left on time, arrived on time. Children aboard did not cry !uch."
Cons: "The check in at Denpasar is horrible. The airport services are very inefficient."
Pros: "Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "Same as earlier flight"
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!"
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Cons: "I could not check myself online! so i could not select the best seat."
Pros: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Pros: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Cons: "Nothing as such"
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Cons: "qatar airlines has some old airplanes foods are not good"
Pros: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Cons: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."
Pros: "The best service"
Cons: "Nothing bad to say"
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "Qatar airways 3 hrs short flight was spectacular at all levels"
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Cons: "Was told to move seat up and down repeatedly"
Pros: "Very friendly flight staff."
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Pros: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Cons: "Plane was a little too warm."
Pros: "Crew did their best"
Cons: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Cons: "No Chinese food to choose"
Pros: "Service from the crew @ Qatar Airlines!"
Overall everything good and Thanks for your best service
It’s was great experience flying with American Airlines
I’m a bigger guy and I had wiggle room and could fully stretch my legs in economy plus. We were very happy with this flight.
Finair should provide small LCD interactive map for passengers ;-)
At least a sandwich for passengers would be nice. Crew was fantastic. Take of on time, landing even better. We had a wonderful flight.
Best flight I’ve ever been on!!
Cons: "I didn't like putting two family on different seats far from each other"
Pros: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Cons: "Food a bit bland and uninspired"
Pros: "There wasn’t much to like. One of the crew members stood out by being helpful; his colleagues were bureaucratic and disengaged."
Cons: "This was a BA flight. Food in T3 in toronto was a disgrace, and the whole lounge experience was poor. The sleeping arrangements in business class had no privacy; the food onboard was mediocre. The Air CANADA flight on the same route is far better in every respect."
Pros: "I got to my destination"
Cons: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."
Pros: "The crew was helpful and polite, food was good"
Cons: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Pros: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Cons: "The plane is not comfortable, but the flight is very short. It balances out."
Pros: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Cons: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"
Pros: "it was just okay. nothing spectacular."
Cons: "my luggage was misplaced and I didnt have it for 3 days."
Pros: "Great service on biz class, comfortable seat, quiet airplane (A350)."
Cons: "I liked it all."
Pros: "The meal that they served was great."
Cons: "The leg room for someone that is 6ft 4in is not the best."
Cons: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Cons: "They have no charging points for the phone"
Pros: "Crew were great / free wine !"
Cons: "Crowded and chaotic boarding"
Pros: "Decent flight from SFO to HEL, friendly staff ..."
Cons: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Pros: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"
Pros: "Airplane was nice."
Cons: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Pros: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Cons: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Pros: "All is satisified."
Pros: "рейсы точно по расписанию, без задержек, персонал внимателный"
Cons: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"
Pros: "Professional staff. Easy boarding."
Cons: "entertainment seemed more oriented towards Asian passengers"
Cons: "We didn't get from Helsinki to Dublin we were redirect via Paris."
Cons: "It is too hard to carry stuff on the stairs at the airports"
Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Cons: "A very very small plane. Cold staff"
Pros: "Crew and entertainment great."
Cons: "Big 3.5hrs delay. Missed my connection."
Pros: "fast boarding"
Cons: "rude crew- the crew was impolite to all passengers."
Cons: "very little leg room for anyone over 6 feet"
Pros: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Cons: "I have no complaints at all...."
Cons: "I wanted to go home early..... They wanted to charge me 400 dollars to change my booking"
Pros: "Loved the flight attendance!! They were friendly, witty and flexible."
Pros: "I thought the flight attendants were professional and friendly. We landed safely and on time."
Cons: "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
Pros: "Nice dinner, drinks, and snack services"
Cons: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."
Pros: "Power in every seat. Great headphones. Solid in-flight entertainment."
Pros: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Cons: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."
Pros: "The flight was on time and all went as planned"
Cons: "The in flight service was average"
Pros: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Cons: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Pros: "I made it home safe"
Cons: "Little legroom for such a long flight. Too crowded."
Pros: "Great crew. Lots of refreshments."
Pros: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."
Pros: "The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out."
Cons: "Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with."
Pros: "It is good airline"
Cons: "The flight was very late, the airline did nothing for the time we were waiting"
Pros: "Flight was on time"
Cons: "foos service was terrible"
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Pros: "The food and the comfortable seats"
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Pros: "Not applicable"
Cons: "Lack of ability to cancel"
Cons: "The seats in row 43 should only have 3 in the middle as I kept getting bumped by the trolley as the aisle narrows considerably at that point in the plane."
Pros: "great plane, comfort, crew"
Cons: "Food and entertainment"
Pros: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Cons: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Pros: "Food service and seats"
Pros: "Didn’t have much choice for vegetarians.. food was not good atol"
Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."
Pros: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Cons: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Cons: "Maybe if me and my son was Muslim we would have been treated with dignity and respect but will not and wasn't"
Cons: "Limited food options and quantity."
Pros: "Great service, good economy food also, lots of wine. The entertainment package was really good."
Pros: "Not much"
Cons: "Full flight with small seats with little leg room, uncomfortable on a long flight and, I am very petite! Old, dated movies Mediocre food"
Pros: "Every thing is perfect"
Cons: "The worst airline experience overall. AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. I actually got yelled at by an air hostess because I accomodated an elderly couple to sit togather and I sat on next seat over. Not a common sense airline. The Abu Dhabi airport was hot as hell. Yes, inside the airport terminal was super hot, close to 90 degrees.... Emirates is far superior Airline than this."
Pros: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Cons: "The second flight took off quite a bit late but we did make up some of the time"
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Pros: "flight on time easy custom clearance at Abu Dhabi"
Cons: "food, perhaps could offer alternative for dinner."
Pros: "All above"
Cons: "Liked everything"
Pros: "the Kul-Auh was fine on the A330, food average."
Cons: "Refreshment service was minimal"
Pros: "the flight was half full so we could really stretch out."
Pros: "Good price to comfort ratio"
Cons: "Horrible food , rest assured you will get a stomach upset"
Pros: "The crew are friendly and helpful."
Cons: "The seats are way too small and cramped."
Pros: "Best airline out there, by a long shot Was given a vegan food option when booking!"
Pros: "For the price, its good, Entertainment system is really good, also its` good for the quick flight.Flight is always On time!"
Cons: "Staff is not super welcoming, looks like they are forced to serve the economy class, you get what you pay for, Also its super crowded."
Cons: "Flight attendant could have cared less about being there. lol"
Pros: "Seats where just roomy enough,let's face it,you can always use more room right. Staff was very friendly and attentive . I absolutely loved flying Etihad !"
Cons: "I would still like a roomier seat,again though, I think anybody would . I probably should have perchased first class,hmmm, should the whole plane be that comfortable?And not too much more cost . I say that would be wonderful !"
Pros: "Friendly staff"
Cons: "Very bad odor, throughout the flight, very limited Choice of entertainment esp new English movies , outdated movies, so so food and drink options, choice of wines sucks"
Pros: "The crew was wonderful, as was the food and the aircraft itself. No complaints."
Cons: "I wish there had been more movie options."
Pros: "I really loved the blanket,socks and all the other accesories they provided on board!"
Pros: "Just my seat. Which has more leg space."
Cons: "Food and I had to call them numerous times to give me something to eat because I was starving. For such a long flight they only had pop corns for snack. I missed my first served meal because I was sleeping for second one they didn't bother to ask me. When I asked for it I was given a cold sandwich."
Pros: "It was a good experience with Etihad airlines, comfortable and ambience."
Cons: "Food provided is not at all good. Very very poor."
Pros: "Spacious seating , very good food , excellent service."
Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."
Cons: "After terrible experience from first leg.. When I landed at the next leg my luggage was lost.. I had to wait a day without proper cloths .. They were unreachable most of the time no one cared"
Pros: "Seats were comfy, crew was helpful, in flight entertainment was very good. Overall quite good..."
Cons: "Nothing really.."
Pros: "Great Headrest Neck Pillow Comfy Headphones Large Toilets"
Pros: "Crew were so courteous, elegant, professional and friendly."
Cons: "Food was typical airline food - not much one can do about that!"
Cons: "Entertainment system kept kicking out of every movie or show every six minutes. It was really frustrating. A flight attendant did try to fix it, but it did not work. I had the exact same meal on the previous flight."
Pros: "Terrible airline company. It’s a ripoff!"
Cons: "Honesty. Ripoff!"
Cons: "Food need to be improved"
Pros: "The crew was very friendly and attentive."
Cons: "Can’t think of anything"
Pros: "Great seat and crews"
Cons: "A330-300 is nice"
Cons: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Pros: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Cons: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"
Pros: "Boarding was organized"
Cons: "Vegetarian food wasn’t great"
Pros: "The flight was on time."
Cons: "Bathrooms could be cleaner."
Pros: "Some staff were good others could not be bothered."
Cons: "Nicer staff"
Cons: "No seat back entertainment. Very old plane."
Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"
Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Pros: "Brand new A350!"
Cons: "Hmm, nothing really. Lucky I was not in a hurry.."
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Cons: "For 50 min flight we waited 45 mins in taxi"
Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"
Cons: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Cons: "Entertainment system was old and food was so-so"
Pros: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Cons: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Pros: "We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure"
Cons: "Very old plane equipment Short seat pitch limits economy class passenger comfort"
Cons: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Pros: "Seats and entertainment"
Cons: "Bad landing,"
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Cons: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Pros: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Cons: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Pros: "Everything on time and smooth. Crew was attentive and friendly."
Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Cons: "Got stuck by lots of crying kids."
Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."
Pros: "Crew was good in flight."
Cons: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Cons: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
Cons: "Had a transit flight through KL from Colombo to Bali. The luggage was not with me and my friend along with about 7-10 others post arrival in Bali. We received the luggage after losing almost one day eating into our holiday. Minor compensation was given but the inconvenience was far more! This is not the KL to colombo flight but thought i will write it in here as I got this through Kayak"
Cons: "Lost baggage on direct flight"
Pros: "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
Cons: "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."
Pros: "The flight was on time"
Cons: "The boarding process was a waste of time"
Pros: "Was a little better but never flying that airline again"
Cons: "The airline lost our backpack raincover and did nothing to help find place a claim"
Pros: "When I arrived early for my 3:15 flight, the agent said the flight would be late but he could put me on and earlier flight. I left Bangkok at 1:45 instead of 3:15 and the flight was very comfortable with a meal on a short flight to Chiang Mai."
Cons: "Nothing to complain about."