Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??
Abysmally awful customer service--way beyond rude and not at all helpful.
excellent, efficient, clean, professional
partnering with American Airlines is a crime and an offense.
Flight crew was just ok; nothing they did made me want to fly with British Airways again. Salad was good but the chicken nondescript.
The flight was cancelled, it was very difficult for me to do all rearrangements.
I still don’t have my luggage and I’m coming home. Awful
China Southern is very welcoming, calming music and lavender diffuser on boarding. Very good customer service, always offering water and drinks.
no tv/ personal entertainment. feels like a budget flight. delayed flight
Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy.
The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all.
Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices.
Long layover in Istanbul.
Leg room is better than any other airline
Flight attendants are cold and act like they hate their jobs.
crew was excellent.
internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight.
On the registration checking in in Boston Logan Airport they did not tell me that I as an american citizen must have a visa. After arriving to Turkey they refused me to get in and sent me back to the states. I want refund all my expenses on this trip.
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