Not enough food
By chance, I ran into a China Southern customer service representative and another group facing the same difficulty as me (needing a temporary visa). The China Southern representative dealt with the immigration services to expedite our temporary visa applications in China.
When going to the gate in Denpasar that was supposed to be where we boarded, our flight was not listed. (Although it was listed on the reader board as that gate). When approaching a China Southern representative, he kind of chuckled and said I don't know, maybe this gate #. There was no announcement of gate change. It was only realized by one person telling a group and it being passed along by others who were on the flight and waiting in the waiting area. I truly do not know how that one person figured it out. It was an older plane and there was no entertainment on board. Flight was delayed. When arriving at Guangzhou, there was not any guidance on needing to receive a temporary visa since the connecting flight to San Francisco went through Wuhan. When purchasing the ticket, it was unclear that this was needed since there was going to be a connecting flight through Wuhan and it was unclear that the connecting flight went through Wuhan. The ticket made it look as if we would be flying straight from Guangzhou to San Francisco. When asking one China Southern representative about where to go for temporary Visa, she "guided" me to the China representative handling the situation. Her "guidance" was done by grabbing my wrist and yanking me to her. I believe this is cultural, but being an international airline, I would think they would be observant of other cultures. Mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so you are forced to use their entertainment system and not be able to listen to your own music.
This wasn't a China Southern flight. This flight was serviced by Delta. It was a newer plane with entertainment systems.
Flight was delayed. Had to purchase headphones.
Bad service..missed connection..Missed our connection..
The boarding was pailful, we were toured by bus around the airport, and then has to go to a isolated island and going two floor narrow stairs by carrying luggage
Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!
Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!
I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!
I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!
just enough time in Doha between flights. Not too long not too short!
Asian vegetarian food can be of better quality.
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