Central location close to Jack London Square, hotel was of a high enough standard with nice pool. Near Amtrak station plus walkable or short taxi/bus from BART.Great vegetarian restaurant across road called Souley Vegan which does a fantastic barbecue tofu plus a bar next door to this with a seriously extensive selection of world brews, not sure of name but may just be called Beer. Only stayed one night but an enjoyable stay nonetheless. I would definitely go back to Oakland and this hotel plus would consider staying here for San Francisco if I could not get a reasonable hotel deal in Frisco in future visits, especially as only a short bart journey to Embarcadero in Frisco. None to report
The first room tey gave us did not have a bathtub, which I really wanted. I called the desk and they upgraded us to a bigger room, with a tub, by sending someone up to our current room with a key for the upgrade. no
location, recent improvements to the hotel
Nice staff, good room service menu & not that expensive for food. The bathroom was so small!
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
A safe spot in oakland
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
Pool area was too noisy our room was located right above it.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Very nice under every point of view..the room, the amenities, the pool, great breakfast and varied too. We could finally sleep well, great beds.
It was cheap, available and not too scary. The front desk personnel were helpful. Room was clean. Heavy bleach smell in lobby. Free shuttle runs every 30 minutes so keep that in mind when getting ready for flight time.
I always get a clean quiet room when I come here to travel with my family. Never had a complaint yet.
Staff was extra nice late at night Hot tub ice cold after a long day drive. Not able to get on wifi perhaps bandwidth
overall facility was above par. Pool, spa, continental bfast and computer/printer area met expectations. Biyonka was very helpful and smoking hot. My truck had all windows when I woke up in Oakland. Room pics online didn't match. Someone took the pics with a gopro
Room was clean. Bed and pillows were very comfortable. Easy check in and out. Friendly night clerk.
It was clean. Everything worked. The staff was not very friendly. We were put in a smoking room on our second night when we had asked for a non smoking room.
I book this room last minute and was looking for value. I was visiting SF and wanted a place that was affordable. I went to school in Berkeley, so I somewhat knew this general area. Room's in SF were pushing roughly 150 a night not including parking. I booked this room for about 80 bucks and free parking! The room overall was nice. I was not looking for anything 5 star, but I sure as hell was not going to stay at some dump. 80 bucks for a place to stay the night seemed just fine to me. Also, this was a really nice excuse to explore a little bit of Oakland. =D
We were given no choice but a "smoking" room. The smell was disgusting. The room was on the ground floor with no window screen so keeping the window open was not an option. The waitress at a nearby restaurant warned us it was a dangerous neighborhood.
Simple but good breakfest, good price and next to San Francisco and friendly staff. I was booked a non smoking room but the room has a hard smoke smell.
Ants in the bathroom, flies in the room... area was not nice and not very safe. Wound not go there again. TV was not clear. Basic cable only (at best).
The room was clean but a little small. The bed small for two persons and the current of water for the bath tub was really slow. The rate of the hotel is kind of pricy.
Kitchen was reason we chose site. Our fridge was broken and was not repaired sufficiently for our 3 day stay. Front desk staff helpful but manager was UNRESPONSIVE to multiple phone calls.
I wish I could pick out something positive to say...the one employee Kristina at the desk was friendly and at least the door locked so we had somewhere to put our stuff and be out of the rain. The rest of it was like a bad joke. Here is the laundry list: the location is creepy, you can see an enclave of homeless (and everything they were up to) under the tangle of overpass from an entire side of the building and we were harassed for money every time we went out. The traffice noise is awful. We were given a smoking room when non smoking was requested and necessary. The smoke detector was right over the bed and had multiple bright flashing lights over us all night and had gaps all around the mounting and appeared ready to fall out of the ceiling. The mattress was better than the floor, barely. The hotel was out of shampoo. The towels had stains and looked dingy. We got ONE partial roll of toilet paper. The shower rod had been replaced and had all the holes left unrepaired in the drywall around where it was previously mounted. The breakfast was a joke, but at least there was coffee. The staff felt mopping the entire lobby at CHECKOUT TIME so it was slick and wet was a smart idea. The staff at the desk during checkout was curt, which is the nicest thing I can say, and never asked how our stay was or if anything had been acceptable...I am not sure WHAT was wrong with the elevators, but if they'd gone any slower they'd be moving backwards...I am sorry, but this place was a joke for the money we spent.
the staffs are very friendly and the room is in good and clean condition. the sink is leaking!!!
The hotel was not clean. There were no luggage carts. The housecleaning staff came a day early and told Mrs. Sutti she had to be out at 4 PM ( ! ? ! ) after it was confirmed the Suttis were leaving on Oct. 1. Very poor service. We will not use this hotel again.
No cooking utensils or dishes in kitchenette
Staff was very friendly and efficient. The location makes it easy to get onto the Bay Bridge quickly, and decent places to eat are within an easy drive. There were well-lit places to walk our dogs. The room, while not huge, was comfortable and had been recently maintained. No water glasses in the room. One of my dogs found things under the bed that the vacuum cleaner missed, fortunately none of them dangerous. Woodwork in the bathroom could have used a little more frequent cleaning.
The valet parking service was too expensive and too slow.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
Overall good experience Parking limited
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.
comfort of the sheets hallway carpet was old and the television was not modern
Proximity to where a concert was occuring.
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
Proximity to the airport and the front desk staff was awesome. It was perfect.
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Pickup at car rental and transport to airport
Clean large rooms, friendly staff, near airport Nothing
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
The rooms are extremely dated, and have a very bad smell.
I'm a heavy sleeper but the wafts of cigarette Smoke from the other rooms was pretty bad. How about having smoking floors and non smoking floors like every other hotel? Instead they have smoking rooms next to non smoking rooms.
The room was clean and comfortable The staff was horrible. Didn't seem like they cared at all. Upon check in the lady at counter was watching something on her tablet and continued to watch it while I standed there and waited to be checked in. Totally rude and unprofessional.
Night manager who checked me in was very nice and professional The hallways had a musty smell
Staff was helpful and courteous.
The room was great. Did not get to spend too much time in it though. Morning clerk was great! Clerk who checked us in was not in good mood and it really showed. She was very short and seemed like we were bothering her. Others were being given complementary water. We were not. We were unsure where to go in parking lot and building. We were not told of the free breakfast and missed it completely.
Staff cleanliness all good. Overpriced restaurant and bar
The staff was very helpful and friendly and the location was perfect for our stay. Unfortunately, we had to pay for parking when we stayed.
Overall the room was very comfortable and well decorated. The bathroom has a slight smell but it did not look dirty in any way. There is a restaurant on the premises so that made it easier for me on a business trip to relax and get work done before my meeting. Plenty of parking. Smell in bathroom and they charge for printing from the business center.
Very friendly and accommodating staff at the front desk. I had to drop off our rental vehicle the night before leaving Oakland and they actually came to pick me up from the rental facility to take me back to the hotel. In the morning I caught the hotel shuttle to the airport. The shuttle driver was friendly and helped with everything we wanted to do, even suggesting places we could eat nearby. The free breakfast at the hotel was Fantastic with lots to choose from. The rooms were comfortable with good amenities in the bathroom. There was a strong smell of mothballs in the stairwell and hallway of the back right wing of the hotel where we stayed. That had me scared a little as we came in but the rooms were fine and clean.
Mother-in-law & I were in a room for the disabled. It was obviously not put together with input from a handicapped person. But it was clean, quiet and comfortable.
Staff try hard to please This was my second state; the two were about a week apart. The first one was good, but there were lots of problems this time. The main one was with the key, which failed repeatedly. Also, I tried to print something in the business center, but it does not have a printer and the one at the desk (which was supposed to be accessed via the business center) also failed.
Clean and comfortable Way overpriced for this market. Should be $60-$75 a night.
I needed to do laundry and the staff was very helpful! I felt so much better traveling with clean clothes! My stay was too short!
Badly in need of refurbishing and more concern for patrons, but the place was completely full.
Good sheets, bed, pillows, breakfast was very good as well...business center was a life saver!
Clean , quite , great location for travel thru Oakland airport , would , stay again Location , cleanliness and friendly staff
I loved how comfy the beds were, bathrooms could of been a lil bigger for the type of room I stayed in, but it got the job done, lol I didn't like that I needed a separate ticket to get out.
We didn't' come to vacation, but to have a place to sleep. The hotel was adjacent to the airport, available and safe. We stayed one night. The staff and shuttle service were great. Thank you.
2 entrances front and back access to pool. Easy and safe gated parking. Large spacious room for the money. No cons at this time
Staff at the front desk was nice and helpful. Park and fly was convenient. Found a cockroach in the room that wanted my sandwich and some of the power outlets didn't work.
This hotel was very close to the airport and had a free shuttle. The rooms appeared clean. Very outdated, did not feel safe, could hear everything neighbors said, seemed more like a pay by the hour place
Nothing. I hated my room. The shower curtain had mold and some of the towels were ripped.
Dirty! Really dirty! I don't know why they got those good revives, I travel a lot, and read reviews before I book my hotels, this one was a totally mistake!
The room , the colors , and the cleaness of the room I didn't like that you could not renew your stay
The hotel looked a little dingy from the outside, so we were pleasantly surprised when we walked into the room. We got a free upgrade at check in which we were very happy with. The room had free wifi and we could park our car close to the room for free. Staff was friendly and helpful. The hotel is close to the bart station, so it's quick and easy to get to Berkeley. The neighborhood is not too nice, it's not a good place to walk around by yourself after dark and there was some noise outside during the night.
The staff were pretty nice. Dirty mattresses. Molded shower curtains. Dirty furniture.
Free parking. We stayed here because there weren't any rooms free in San Francisco which was our destination. We stayed here for 4 days and overall it was very good. The biggest plus is polite and extremely friendly owner and his son who did us a favor after something went screwed with our reservations. Rooms are fairly clean, and really spacious with a tv inside. I gave max points for location but for Oakland, for San Francisco this location is good only if you have a car. We found some hair on the pillow on the first night. There was always problem with towels, every night we asked for 2 big towels for showering, and got them, but the next morning we would again be given 2 small ones. Got soap only after asking for it. Wireless working a bit, and then not working...
They had great customer service and the rooms were super clean. The bathroom, while clean, could use a bit of a face lift. This isn't necessarily a con, just a suggestion.
I didn't care for the third floor.
comfort Performing the work of servicing personnel
for trips to san francisco the hotel is very good located - near the highway; the rooms are very nice and clean the location of the hotel is in a dangerous area of oakland (we found out afterwards); someone broke in our rental car (nissan versa 4) and stole our holder for the navigation system .. not very important or expensive but because of the broken window in our car we had a lot of trouble; the hotel stuff didn't help us in any way to solve our problems .. they didn't even gave us the phone number of the police station ...
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
The only thing that frustrated me was the lack of information about facilities and services. The staff member who checked me in gave very little detail about how things worked because there was a line of people waiting to check in. For example, I didn't know that the shuttle was only available at certain times and that I had to sign up for a time. I didn't know the hours of the cafe, etc. It would be helpful if all of this basic information was given out on a sheet of paper at check in so that I didn't have to keep calling the front desk to figure things out.
How clean and comfortable it was it felt brand new Nothing
Water and apples at the lobby. And the free shuttle to airport ect. Street side room was noise with traffic noise.
Loved the peace and quiet. Didn't have to go far for food. Staff were friendly and welcoming. The sheets weren't fully clean ughh.. Had to have housekeeping change the sheets.
The hotel was very clean and the staff was very organized and welcoming.
The staff was great. Friendly and helpful Didn't like that we had to wait for the shuttle to get us to the airport. Wasn't really their fault as teh taxi they arranged to take us at 4:15AM didn't show up
I was incredibly disappointed I'd made a reservation and when I'd arrived they did not have a room for me because they were overbooked. I arrived at midnight that night because I had a late flight in. They did not attempt to contact me to let me know. They paid for me to stay at another Courtyard Marriott that was 45 min away, which created additional challenges for me because it was 60 min in rush hour to my business meeting the next day. I was incredibly disappointed with their practice of overbooking.
Bumpers that ar
Easy access to and from Coliseum The doors would not close correctly so you had to really pay attention when entering or exiting the room to ensure the door was shut properly
Staff was professional and nice at front desk. Witnessed a drug deal on the street in front of the hotel and was followed by a crackhead begging for money to my car the next morning.
the location was convenient to the airport. the pillows were terrible, the doors to the rooms don't automatically close, you have to pull them shut the last inch or so. the whole place just felt a little scummy. not quite worth the fee that was charged.
Great convenient airport access! If we had to comment on something negative, it would have to be the brochure for take out pizza on the counter. Hands down, worst pizza ever, otherwise our stay was good.
Dirty with bad beds and pillows
It was near the airport! staff were friendly! they have a shuttle bus to Oakland airport! They told me they didnt get the reservation from booking.com??? sooo , who's fault it is?? hotel or booking.com??? luckily they had rooms available and at the same price i booked.
Rooms are clean and comfortable. Refrigerator in room not working properly. No microwave as advertise. Breakfast could be better. Can add bacon, sausage, fruit. With extend hours: 10:30 or 11:00am
Nice staff, Good rates, convenient location. The room stank of cigarette smoke, and this was supposedly a non-smoking room
I liked the views of the water. The gym was cool. Staff was great. Breakfast was nice. Rooms were spacious. Bathroom was lovely. Parking was easy. There was a very weird smell to the rooms. I went into my first room and asked to be moved and then upon entrance into second room on opposite side I realized they all smell lol. Weird we paid more for the best western over the executive suites their sister property but the sister property actually had the pool and hot tub and bar so had to walk over there. Still very close though. Someone had left a jacket in the closet and I guess the maids missed it. Pricey.
Location Police take over the lobby area. Breakfast could be better organized.
convenient location to business in Berkeley and Oakland areas and easy on/off I-880 to get to airport. Staff was friendly. Large rooms and baths. Nice amenities. Gritty neighborhood that is trying to transition to be more upscale but it is hard to navigate, there's a lot of trash around and in the water. My room's view was of a forlorn half-sunk sailboat and a wall of graffiti.
Clean, spacious, waterfront, transportation amenities Hotel needs to keep shoreline free of debri
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
The staff was very friendly and helpful.
Nothing I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
Nice clean rooms but a good breakfast. Very soft beds with little support.