Everything about the flight was good or very good. The only bummer was that there was a 2 hour delay and that's not the fault of the airlines but it still takes away from the whole experience. The most amazing thing was that our bags got to baggage claim in record time! That was excellent!
Flight was late boarding. United crew were not friendly and cordial unlike the ANA crew.
Vegetarian options were not that great. However, the crew and service was awesome
The food was not great and the seats you need a little bit more space to put your things down around you: the blankets and toiletry bag were good. Flight was on time and bags etc no issues
Entertainment was good , comfort on airplane easy hoarding food and drinks was good and a friendly and good service of flight staff
The plane was very clean and the crew was very nice.
The lounge in Japan was busy and smaller. Have great choice of ramen.
Customer service was very good. Food was delicious. Wish the flight was longer.
I was good seat to keep stretch my legs . but couldn’t keep my bag in my hand . because they told me can’t keep my seat is no holder , because no seat fronts of us. wish I can put my leg on something higher. but instead of that everything goood.
Overall was a good experience. Crew members are nice and helpful.
No food at all so it was a bit of a culture shock for international travellers with connecting domestic flights.
The foods were lacking in both quality and quantity. I was starving.
My only complaint is that the flight attendant that I encountered was not receptive, unhappy to help me out prompted for help with my carry-on luggage to be put up into the over-head compartment. At time of booking, I’ve informed the customer service about my medical-surgical history necessitating assistance in carrying luggage(s)/baggage(s) especially lifting over head. I know crews’ policy of doing such. But, there should be exception(s) to that rule; a consideration for disabled people.. Especially noting given the passenger’s med/surg’s history. Hope, something will come out of this survey. Thank you for your kind understanding and cooperation regarding this issue. So I can still continue flying with any airlines in the near future.
American Airlines has horrible food. Also, since I booked a trip with JAL for all segments, I was surprised and disappointed I was on American Airlines from LAX to Haneda. I paid for JAL and received a much lower quality.
American Airlines Business Class does not meet the standard it should when compared with Japan Airlines, Qatar Airways, or Air France. The flight attendants often appear disengaged and fatigued, with forced smiles, noticeable attitude, and occasional rudeness. Food options are subpar, the overall ambiance feels cheap and outdated, and the cabin design reflects a past era rather than current premium expectations. Lastly, the aircraft itself felt old and uncomfortable. Overall, the experience is not competitive with what peer airlines are offering today.
This was serviced by American Airlines. Not as great as Japan Airlines. The LAX domestic airport is not a great airport. We needed to take a shuttle to go to the gate. Mind you, this is just a connection, but we had to go to security again, which is a hassle after a very long flight from Japan. It makes sense, for our checked baggage to be picked up and moved to the other carousel for our final destination, but for us doing the security all over again, pointless. We had our boarding passes already when we were still in Japan, yet we had to start from zero again when we arrived LAX. There should at least be a different line for connecting passengers without going out like it’s our final destination. Next time, I will try to book our flights from any foreign countries non stop to my destination.
I really love their services! From checking-in to deplaning, superb! Highly recommended!
The flights were on time and the cabin crew were very nice. The only downside was that the food was not good
I like the intention and service of the flight crew. Japanese values were observed and appreciated as a customer.
Our flight was delayed by one hour. Luckily, we were still able to make our connection. This flight is really an Alaska Airlines flight and not the same excellent service and comfort as Japan Airlines.
OK, we were delayed and had to de plane and reboard.
United is one airline which regardless of how many separate United tickets in existence, if one flight breaks down, the airline will take care of all the flights.
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.
Terrible experience! delay 2 time and say i dont have ticket
Both my flight where delayed Had 25min to make it to my transfer flight
Would've been great if Lufthansa union cockpit pilots didn't strike for 2 days and caused a chaos to my returning plans to USA, and then after rebooking a flight 2 days later tge plane departed 35 min later. So I did not have a good experience.
Everything was on time and service on the flight was great!
The boarding in Buenos Aires (at the on ramp) was not great. They had to check every carry on. Not a United problem but was a Buenos Aires problem.
Staff and aircraft were good. However, weather in Houston lee to a ground stop. We were looking at circling behind three other planes until the stop was lifted. Pilot said we didn’t have enough fuel for that. So we flew on to New Orleans as the closest port with immigration and customs staff. Landed there and sat in the plane for two hours plus while staff was sorted. Turned away by ICE. Waited for pilots to be switched out, but after they were approved by ICE. Then had to wait to get a runway because so many planes were ahead of us. Finally took off and flew back to Houston. We all missed our connecting flights because it took too long. Hotel voucher from United was only a link to booking site. Total BS. Finally got a flight out the next day after a night without sleep because all the Houston hotels were booked by rodeo and spring break crowds.
Everything is ok except the manner of transporting the people that includes me on a wheelchair. That was my first time cuz I was suffering from “sciatica “ and couldn’t walk well. Upon arrival at LAX it took me almost 3 hrs to get out of the airport bcuz of these wheelchairs procedures. If only I can manage to walk I should have done so OMG. Other than that so far everything is ok. THANK YOU.
Absolutely terrible. I will never fly that airline again. The problem was with the constant emails changing my seats, arrival/ departure times and the aircraft. The staff at the airports and onboard were great. Between making the appointment in May 2025 and my actual trip I had over 50 emails announcing changes. I was traveling with 3 other couples and they experienced the same thing.
My luggages were lost and the service attendant was extremely unprofessional. Despite presenting my luggage claim slips, the attendant stated she had “no record” of my bags and made no meaningful effort to assist. When I explained that the luggage contained our family’s complete scuba diving equipment, her response was dismissive, stating that she “didn’t care.” While lost luggage is frustrating on its own, the lack of professionalism and lack of empathy significantly worsened the situation.
Flight was good took off on time arrived early. Crew was awesome and did a great job. Very helpful and courteous. Bags arrived super fast with no hassles. Great flight!!!!!!
Excellent! All flight related was memorable ! My first experience with Mabuhay Lounge,,, not so good
Great. Always great service and their pilots know how to land planes properly
Plane are getting old, almost an hour delay due to technical reson , after all passenger aboard. Took 4 flight on business class this trip and all the planes had an issues. PAL need to improve their planes.
Flight was really good, considering the semi bad weather in MNL. Food was great. Crew kept offering throughout the flight. Wifi signal was intermittent though.
You have to pay $25 to get access to smoking lounge. One coffee and small bottle of water coupon provided. Max time 2 hrs for two entries total.
Crew excellent calling me by name ! Only downside was no inflight WiFi
