|Top route||Okinawa Naha to Tokyo Haneda|
|Top airport||Tokyo Haneda|
I cannot rate the ORD to Japan flight based on not applicable, see prior notation. The JAL staff member in customer service was great. He helped me transfer the flight schedule for the following week at no charge. A level of service not seen during this crazy pandemic situation
The boarding staff were professional. I could not board because I was not aware or informed of Covid restrictions in Japan (passing through) . Fortunately the counter staff declined my boarding so I was not stuck in ORD or rejected in Japan. I will gain the required testing and reschedule the trip next week.
Everything was great, special leg room is bigger than other airlines.
Everything is great, food, crew, seat(roomie than other airlines). I will fly Japan airlines from now on
so upset with the poor customer service I have received.
I was not able to board and have not been provided with a reimbusment
Everything was excellent! The tasty food, wonderful staff, clean bathroom, comfortable seats. I was given more food and drinks than I could handle. It was a great experience! I would fly again with JAL as long as they don't increase the price too much. Thank you! .
There is no food served, even snack or water they did not offer...but everything is good & ok
I had a great travel with japan airlines no stress at all...thank you i will be seeing you on board again
Very Efficient. Very Professional Staff
Excellent service. Very attentive flight attendants.
Everything is superb in these flight and the only thing I would like to suggest is … it is too expensive to fly. Please find a way to make them affordable.
I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
Would like more options for movies
I loved everything perfect perfect . I will do again next time soon
I’m still not home! ChatDeal gave me a ticket on a flight that didn’t exist! They gave rebooked me, 2 days later, but still haven’t received ticket!
They canceled our flight and took All day to reschedule the flight.
Couldn't check in online. Wasn't able to sit next to my wife.
comfortable & short lay over
comfortable seat & short lay over
Too many issues with my CPAC machine. Trying checkin online.
For the economy class, this is the best legs room I ever have compare to other airlines.
The business class seats were really comfortable and the service could not have been better! Our only issue was when the airline made schedule changes we had to work with Kayak rather than directly with the airline and it took some time to get things sorted out.
On board JAL flights, cabin baggage should not exceed 55x40x25cm. If your hand luggage is bigger, the JAL assistance team will most likely ask you to pay extra for checked luggage.
JAL offers direct flights to 78 cities in 21 different countries. Tokyo, Okinawa, and Fukuoka are the most popular cities covered by JAL.
JAL concentrates most of its flight operations in Tokyo.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including JAL.
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.