Traveller reviews
Overall rating
8.7
Excellent
Based on 4,451 reviews
Boarding
8.9
Comfort
8.6
Crew
9.1
Entertainment
8.6
Food
8.5
Find cheap flights on JAL
Return
Economy
JAL information
| IATA code | JL |
|---|---|
| Routes | 314 |
| Top route | Okinawa Naha to Tokyo Haneda |
| Airports served | 90 |
| Top airport | Tokyo Haneda |
JAL traveller reviews
Pros
"The service was excellent ."
(in 390 reviews)
"Their customer service is excellent!"
(in 27 reviews)
"Loved the movie selection ."
(in 59 reviews)
Cons
"Could not upgrade to business class"
(in 9 reviews)
Recent reviews
- All reviews
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- Negative
Find reviews that mention:
jal
customer service
business class
leg room
movie selection
good food
premium economy
great service
flight crew
best airline
seats were comfortable
comfortable flight
-
8.0
Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.
Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.
review from
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10.0
Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!
Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.
review from
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10.0
Pros: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!
review from
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10.0
Pros: The crew was definitely amazing. Extremely polite and always have a smile on :-)
review from
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8.0
Law - Vacation Return from Kaohsiung to NRT
Pros: Was able to get to get to Narita Airport.
Cons: Okay and not any issues.
review from
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2.0
Law - Worst Vacation Return from Tokyo to SFO
Pros: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.
Cons: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.
review from
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2.0
Law - More delays LAX to SFO
Pros: At least it was delayed so we could make it to SFO.
Cons: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.
review from
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10.0
Cons: Breakfast could have been better
review from
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10.0
Pros: The service and food was great. Plains are new.
review from
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10.0
Pros: My seat
Cons: Time check in maybe earlier.
review from
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2.0
Cons: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.
review from
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10.0
Pros: The experience was really good. I’ll be using JAL again.
Cons: Keep doing a good job.
review from
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9.0
Flight was good
Pros: Crew took great care of us.
Cons: No complaints.
review from
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9.0
Cabin was very uncomfortable
Pros: Crew took great care of us
Cons: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you
review from
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6.3
Pros: I like the spirit of Christmas in some of the staff.
Cons: Board people by section instead of a madsive line.
review from
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10.0
Pros: Everything was amazing! Crew was helpful, thoughtful and kind.
Cons: Nothing. It was great. Strongly recommend.
review from
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9.3
Pros: It was great...
Cons: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.
review from
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10.0
Pros: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.
Cons: Not one thing.
review from
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7.0
Law - Xmas in Taiwan 2019
Pros: Flight was typical.
Cons: No direction for the connecting flight and no help to understand the connecting flights.
review from
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6.0
Law - Xmas in Taiwan 2019
Pros: Typical flight and all went well.
review from
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6.0
Pros: Great seat, cabin crew was fine.
Cons: Too much confusion trying to just find a shower in the lounge
review from
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9.6
Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.
Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.
review from
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10.0
Pros: The crew was great and entering and exiting the plane was quick.
Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.
review from
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8.0
Pros: Everything
Cons: Connection time at Narita is too long
review from
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10.0
Pros: Love everything
Cons: None
review from
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7.6
Pros: None
Cons: Crew was not very helpful
review from
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10.0
Pros: Crew was amazing, food was great.
Cons: None
review from
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9.6
Pros: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.
Cons: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.
review from
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9.6
Pros: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.
Cons: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.
review from
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9.3
Pros: Very friendly and accommodating crew.
review from
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8.3
Pros: The cabin crew was excellent -- friendly, always helpful, energetic.
Cons: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.
review from
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2.0
Pros: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.
Cons: Communication
review from
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8.0
Pros: crew amazing
review from
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8.0
Pros: Cabin crew were very helpful and polite.
Cons: Food lacked flavor.
review from
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6.3
Cons: Flight delays are always disappointing.
review from
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9.3
Pros: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well
Cons: Nothing really other then maybe a better selection of movies but I am not picky Great flight
review from
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7.0
Pros: One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time.
Cons: Several flight attendants gave me wrong drinks.
review from
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7.3
Pros: Simple check in and boarding, right on time.
review from
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5.6
Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.
review from
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10.0
Cons: Good
review from
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8.6
Cons: Better food
review from
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10.0
Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
review from
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10.0
Pros: Great service for economy. Very attentive flight attendants.
review from
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10.0
Pros: Amazing crew
Cons: Perfect
review from
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7.3
Entertainment/Seating
Pros: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
Cons: Many movies were old
review from
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6.3
Delayed Flight
Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability
review from
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10.0
Cons: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
review from
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9.6
Cons: The Entertainment screen could have been larger.
review from
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9.3
Economy Review
Pros: Flight went well and was on time. 2nd best experience for economy seat.
review from
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10.0
Pros: Nothing to complaint. Excellent airline nowadays
review from
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10.0
Pros: Professional and friendly crew. Food was excellent
review from
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9.3
Pros: Professional and friendly crew
Cons: Food quality from Jakarta is bad
review from
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10.0
Pros: Crew was professional and friendly
Cons: Continuous improvement
review from
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8.6
Pros: Delay of check in with upgrade
review from
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2.0
Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight
review from
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10.0
Cons: Very professional and friendly crew. Food quality was excellent.
review from
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6.0
Pros: The crew and food was amazing, with ample entertainment selections.
Cons: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.
review from
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9.3
Cons: Electricity didn’t work in my pod
review from
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8.3
Cons: More movie choices. More substantial second meal.
review from
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10.0
Pros: 33" seats
Cons: nothing
review from
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10.0
Pros: The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!
Cons: The food was a little bland, but that is nit picking. For airline food, it was very good.
review from
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10.0
Pros: I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!
review from
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10.0
Pros: The crew was definitely amazing. Extremely polite and always have a smile on :-)
review from
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10.0
Cons: Breakfast could have been better
review from
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10.0
Pros: The service and food was great. Plains are new.
review from
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10.0
Pros: My seat
Cons: Time check in maybe earlier.
review from
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10.0
Pros: The experience was really good. I’ll be using JAL again.
Cons: Keep doing a good job.
review from
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9.0
Flight was good
Pros: Crew took great care of us.
Cons: No complaints.
review from
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9.0
Cabin was very uncomfortable
Pros: Crew took great care of us
Cons: The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you
review from
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10.0
Pros: Everything was amazing! Crew was helpful, thoughtful and kind.
Cons: Nothing. It was great. Strongly recommend.
review from
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9.3
Pros: It was great...
Cons: Lavatories on domestic flights in Japan are tiny. Like, super duper tiny.
review from
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10.0
Pros: The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park.
Cons: Not one thing.
review from
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9.6
Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.
Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.
review from
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10.0
Pros: The crew was great and entering and exiting the plane was quick.
Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.
review from
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10.0
Pros: Love everything
Cons: None
review from
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10.0
Pros: Crew was amazing, food was great.
Cons: None
review from
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9.6
Pros: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.
Cons: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.
review from
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9.6
Pros: The coach seats were larger than those on domestic flights. The window glass was dimmable for ideal lighting.
Cons: The arm rests did not go up all the way. This made it difficult to maximize comfort with my wife.
review from
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9.3
Pros: Very friendly and accommodating crew.
review from
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9.3
Pros: 3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well
Cons: Nothing really other then maybe a better selection of movies but I am not picky Great flight
review from
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10.0
Cons: Good
review from
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8.6
Cons: Better food
review from
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10.0
Pros: The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again.
Cons: I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price.
review from
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10.0
Pros: Great service for economy. Very attentive flight attendants.
review from
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10.0
Pros: Amazing crew
Cons: Perfect
review from
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10.0
Cons: The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable.
review from
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9.6
Cons: The Entertainment screen could have been larger.
review from
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9.3
Economy Review
Pros: Flight went well and was on time. 2nd best experience for economy seat.
review from
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10.0
Pros: Nothing to complaint. Excellent airline nowadays
review from
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10.0
Pros: Professional and friendly crew. Food was excellent
review from
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9.3
Pros: Professional and friendly crew
Cons: Food quality from Jakarta is bad
review from
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10.0
Pros: Crew was professional and friendly
Cons: Continuous improvement
review from
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8.6
Pros: Delay of check in with upgrade
review from
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10.0
Cons: Very professional and friendly crew. Food quality was excellent.
review from
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9.3
Cons: Electricity didn’t work in my pod
review from
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10.0
Pros: 33" seats
Cons: nothing
review from
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8.0
Pros: Economy was surprisingly comfortable. Boarding and deplaning were very quick.
Cons: Not a ton of movies to choose from. Enough, but less than most domestic US flights.
review from
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8.0
Law - Vacation Return from Kaohsiung to NRT
Pros: Was able to get to get to Narita Airport.
Cons: Okay and not any issues.
review from
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7.0
Law - Xmas in Taiwan 2019
Pros: Flight was typical.
Cons: No direction for the connecting flight and no help to understand the connecting flights.
review from
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8.0
Pros: Everything
Cons: Connection time at Narita is too long
review from
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7.6
Pros: None
Cons: Crew was not very helpful
review from
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8.3
Pros: The cabin crew was excellent -- friendly, always helpful, energetic.
Cons: We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights.
review from
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8.0
Pros: crew amazing
review from
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8.0
Pros: Cabin crew were very helpful and polite.
Cons: Food lacked flavor.
review from
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7.0
Pros: One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time.
Cons: Several flight attendants gave me wrong drinks.
review from
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7.3
Pros: Simple check in and boarding, right on time.
review from
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7.3
Entertainment/Seating
Pros: Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive
Cons: Many movies were old
review from
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8.3
Cons: More movie choices. More substantial second meal.
review from
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2.0
Law - Worst Vacation Return from Tokyo to SFO
Pros: Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved.
Cons: The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great.
review from
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2.0
Law - More delays LAX to SFO
Pros: At least it was delayed so we could make it to SFO.
Cons: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.
review from
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2.0
Cons: Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL.
review from
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6.3
Pros: I like the spirit of Christmas in some of the staff.
Cons: Board people by section instead of a madsive line.
review from
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6.0
Law - Xmas in Taiwan 2019
Pros: Typical flight and all went well.
review from
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6.0
Pros: Great seat, cabin crew was fine.
Cons: Too much confusion trying to just find a shower in the lounge
review from
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2.0
Pros: I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm.
Cons: Communication
review from
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6.3
Cons: Flight delays are always disappointing.
review from
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5.6
Cons: Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen.
review from
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6.3
Delayed Flight
Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability
review from
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2.0
Cons: I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight
review from
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6.0
Pros: The crew and food was amazing, with ample entertainment selections.
Cons: Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats.
review from
Flight status
JAL route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
3738
Amami
ASJ
Kagoshima
KOJ
2828
Akita
AXT
Sapporo
CTS
2715
Sapporo
CTS
Ozora
MMB
3625
Fukuoka
FUK
Miyazaki
KMI
3607
Fukuoka
FUK
Matsuyama
MYJ
3567
Fukuoka
FUK
Tokushima
TKS
178
Yamagata
GAJ
Tokyo
HND
2830
Hanamaki
HNA
Sapporo
CTS
2237
Osaka
ITM
Yamagata
GAJ
2181
Osaka
ITM
Hanamaki
HNA
2243
Osaka
ITM
Niigata
KIJ
2215
Osaka
ITM
Sendai
SDJ
3626
Miyazaki
KMI
Fukuoka
FUK
182
Komatsu
KMQ
Tokyo
HND
2412
Kagoshima
KOJ
Osaka
ITM
3797
Kagoshima
KOJ
Tokunoshima
TKN
3796
Tokunoshima
TKN
Kagoshima
KOJ
2309
Osaka
ITM
Matsuyama
MYJ
2310
Matsuyama
MYJ
Osaka
ITM
2378
Nagasaki
NGS
Osaka
ITM
3083
Tokyo
NRT
Nagoya
NGO
2060
Fukuoka
FUK
Osaka
ITM
157
Tokyo
HND
Misawa
MSJ
3588
Kochi
KCZ
Fukuoka
FUK
941
Tokyo
NRT
Tamuning
GUM
511
Tokyo
HND
Sapporo
CTS
522
Sapporo
CTS
Tokyo
HND
2019
Osaka
ITM
Sapporo
CTS
2057
Osaka
ITM
Fukuoka
FUK
220
Osaka
KIX
Tokyo
HND
3084
Nagoya
NGO
Tokyo
NRT
3005
Tokyo
NRT
Osaka
ITM
185
Tokyo
HND
Komatsu
KMQ
2754
Hakodate
HKD
Sapporo
OKD
252
Hiroshima
HIJ
Tokyo
HND
553
Tokyo
HND
Asahikawa
AKJ
556
Asahikawa
AKJ
Tokyo
HND
2804
Aomori
AOJ
Sapporo
CTS
148
Aomori
AOJ
Tokyo
HND
2154
Aomori
AOJ
Osaka
ITM
658
Amami
ASJ
Tokyo
HND
166
Akita
AXT
Tokyo
HND
5991
Bangkok
BKK
Chiang Mai
CNX
34
Bangkok
BKK
Tokyo
HND
738
Bangkok
BKK
Nagoya
NGO
708
Bangkok
BKK
Tokyo
NRT
46
Paris
CDG
Tokyo
HND
2803
Sapporo
CTS
Aomori
AOJ
2827
Sapporo
CTS
Akita
AXT
2833
Sapporo
CTS
Hanamaki
HNA
2006
Sapporo
CTS
Osaka
ITM
2876
Sapporo
CTS
Niigata
KIJ
2504
Sapporo
CTS
Osaka
KIX
3106
Sapporo
CTS
Nagoya
NGO
2904
Sapporo
CTS
Sendai
SDJ
408
Frankfurt am Main
FRA
Tokyo
NRT
3681
Fukuoka
FUK
Amami
ASJ
3587
Fukuoka
FUK
Kochi
KCZ
2238
Yamagata
GAJ
Osaka
ITM
942
Tamuning
GUM
Tokyo
NRT
752
Hanoi
HAN
Tokyo
NRT
3403
Hiroshima
HIJ
Sapporo
CTS
2891
Hakodate
HKD
Okushiri
OIR
145
Tokyo
HND
Aomori
AOJ
31
Tokyo
HND
Bangkok
BKK
45
Tokyo
HND
Paris
CDG
179
Tokyo
HND
Yamagata
GAJ
257
Tokyo
HND
Hiroshima
HIJ
589
Tokyo
HND
Hakodate
HKD
121
Tokyo
HND
Osaka
ITM
287
Tokyo
HND
Izumo
IZO
543
Tokyo
HND
Kushiro
KUH
43
Tokyo
HND
London
LHR
77
Tokyo
HND
Manila
MNL
433
Tokyo
HND
Matsuyama
MYJ
209
Tokyo
HND
Nagoya
NGO
575
Tokyo
HND
Obihiro
OBO
239
Tokyo
HND
Okayama
OKJ
85
Tokyo
HND
Shanghai
PVG
79
Tokyo
HND
Ho Chi Minh City
SGN
219
Tokyo
HND
Shirahama
SHM
37
Tokyo
HND
Singapore
SIN
477
Tokyo
HND
Takamatsu
TAK
457
Tokyo
HND
Tokushima
TKS
99
Tokyo
HND
Taipei
TSA
2173
Osaka
ITM
Akita
AXT
138
Osaka
ITM
Tokyo
HND
2355
Osaka
ITM
Izumo
IZO
2431
Osaka
ITM
Miyazaki
KMI
2383
Osaka
ITM
Kumamoto
KMJ
2419
Osaka
ITM
Kagoshima
KOJ
2163
Osaka
ITM
Misawa
MSJ
2377
Osaka
ITM
Nagasaki
NGS
3006
Osaka
ITM
Tokyo
NRT
2367
Osaka
ITM
Ōita
OIT
2331
Osaka
ITM
Okinoshima
OKI
2346
Izumo
IZO
Osaka
ITM
812
Kaohsiung
KHH
Tokyo
NRT
2877
Niigata
KIJ
Sapporo
CTS
2250
Niigata
KIJ
Osaka
ITM
727
Osaka
KIX
Bangkok
BKK
2505
Osaka
KIX
Sapporo
CTS
2438
Miyazaki
KMI
Osaka
ITM
626
Kumamoto
KMJ
Tokyo
HND
2392
Kumamoto
KMJ
Osaka
ITM
3733
Kagoshima
KOJ
Amami
ASJ
640
Kagoshima
KOJ
Tokyo
HND
542
Kushiro
KUH
Tokyo
HND
2864
Kushiro
KUH
Sapporo
OKD
724
Kuala Lumpur
KUL
Tokyo
NRT
42
London
LHR
Tokyo
HND
774
Melbourne
MEL
Tokyo
NRT
2714
Ozora
MMB
Sapporo
CTS
78
Manila
MNL
Tokyo
HND
746
Manila
MNL
Tokyo
NRT
158
Misawa
MSJ
Tokyo
HND
2816
Misawa
MSJ
Sapporo
OKD
3596
Matsuyama
MYJ
Fukuoka
FUK
430
Matsuyama
MYJ
Tokyo
HND
737
Nagoya
NGO
Bangkok
BKK
3105
Nagoya
NGO
Sapporo
CTS
200
Nagoya
NGO
Tokyo
HND
821
Nagoya
NGO
Taipei
TPE
707
Tokyo
NRT
Bangkok
BKK
3049
Tokyo
NRT
Sapporo
CTS
407
Tokyo
NRT
Frankfurt am Main
FRA
751
Tokyo
NRT
Hanoi
HAN
811
Tokyo
NRT
Kaohsiung
KHH
723
Tokyo
NRT
Kuala Lumpur
KUL
773
Tokyo
NRT
Melbourne
MEL
745
Tokyo
NRT
Manila
MNL
759
Tokyo
NRT
Ho Chi Minh City
SGN
711
Tokyo
NRT
Singapore
SIN
771
Tokyo
NRT
Sydney
SYD
805
Tokyo
NRT
Taipei
TPE
572
Obihiro
OBO
Tokyo
HND
2890
Okushiri
OIR
Hakodate
HKD
668
Ōita
OIT
Tokyo
HND
2366
Ōita
OIT
Osaka
ITM
2749
Sapporo
OKD
Hakodate
HKD
2863
Sapporo
OKD
Kushiro
KUH
2817
Sapporo
OKD
Misawa
MSJ
2883
Sapporo
OKD
Rishiri
RIS
2332
Okinoshima
OKI
Osaka
ITM
236
Okayama
OKJ
Tokyo
HND
86
Shanghai
PVG
Tokyo
HND
2882
Rishiri
RIS
Sapporo
OKD
2901
Sendai
SDJ
Sapporo
CTS
2212
Sendai
SDJ
Osaka
ITM
70
Ho Chi Minh City
SGN
Tokyo
HND
750
Ho Chi Minh City
SGN
Tokyo
NRT
218
Shirahama
SHM
Tokyo
HND
36
Singapore
SIN
Tokyo
HND
712
Singapore
SIN
Tokyo
NRT
772
Sydney
SYD
Tokyo
NRT
3568
Tokushima
TKS
Fukuoka
FUK
822
Taipei
TPE
Nagoya
NGO
804
Taipei
TPE
Tokyo
NRT
96
Taipei
TSA
Tokyo
HND
290
Ube
UBJ
Tokyo
HND
728
Bangkok
BKK
Osaka
KIX
21
Tokyo
HND
Beijing
PEK
22
Beijing
PEK
Tokyo
HND
567
Tokyo
HND
Ozora
MMB
564
Ozora
MMB
Tokyo
HND
720
Jakarta
CGK
Tokyo
NRT
729
Tokyo
NRT
Jakarta
CGK
7
Boston
BOS
Tokyo
NRT
11
Dallas
DFW
Tokyo
NRT
6
Tokyo
HND
New York
JFK
2
Tokyo
HND
San Francisco
SFO
5
New York
JFK
Tokyo
HND
3
New York
JFK
Tokyo
NRT
60
Osaka
KIX
Los Angeles
LAX
69
Los Angeles
LAX
Osaka
KIX
61
Los Angeles
LAX
Tokyo
NRT
8
Tokyo
NRT
Boston
BOS
12
Tokyo
NRT
Dallas
DFW
4
Tokyo
NRT
New York
JFK
62
Tokyo
NRT
Los Angeles
LAX
10
Tokyo
NRT
Chicago
ORD
66
Tokyo
NRT
San Diego
SAN
68
Tokyo
NRT
Seattle
SEA
18
Tokyo
NRT
Vancouver
YVR
9
Chicago
ORD
Tokyo
NRT
65
San Diego
SAN
Tokyo
NRT
67
Seattle
SEA
Tokyo
NRT
1
San Francisco
SFO
Tokyo
HND
17
Vancouver
YVR
Tokyo
NRT
814
Taipei
TPE
Osaka
KIX
3513
Fukuoka
FUK
Sapporo
CTS
815
Osaka
KIX
Taipei
TPE
318
Fukuoka
FUK
Tokyo
HND
913
Tokyo
HND
Okinawa
OKA
2081
Osaka
ITM
Okinawa
OKA
920
Okinawa
OKA
Tokyo
HND
88
Guangzhou
CAN
Tokyo
HND
87
Tokyo
HND
Guangzhou
CAN
90
Seoul
GMP
Tokyo
HND
647
Tokyo
HND
Kagoshima
KOJ
278
Izumo
IZO
Tokyo
HND
2084
Okinawa
OKA
Osaka
ITM
960
Busan
PUS
Tokyo
NRT
414
Helsinki
HEL
Tokyo
NRT
736
Hong Kong
HKG
Tokyo
NRT
413
Tokyo
NRT
Helsinki
HEL
3684
Amami
ASJ
Fukuoka
FUK
2464
Amami
ASJ
Osaka
ITM
2172
Akita
AXT
Osaka
ITM
3512
Sapporo
CTS
Fukuoka
FUK
3406
Sapporo
CTS
Hiroshima
HIJ
3040
Sapporo
CTS
Tokyo
NRT
740
New Delhi
DEL
Tokyo
NRT
3523
Fukuoka
FUK
Hanamaki
HNA
3052
Fukuoka
FUK
Tokyo
NRT
3537
Fukuoka
FUK
Sendai
SDJ
588
Hakodate
HKD
Tokyo
HND
2124
Hakodate
HKD
Osaka
ITM
3526
Hanamaki
HNA
Fukuoka
FUK
2190
Hanamaki
HNA
Osaka
ITM
659
Tokyo
HND
Amami
ASJ
165
Tokyo
HND
Akita
AXT
333
Tokyo
HND
Fukuoka
FUK
95
Tokyo
HND
Seoul
GMP
493
Tokyo
HND
Kochi
KCZ
229
Tokyo
HND
Osaka
KIX
375
Tokyo
HND
Kitakyushu
KKJ
689
Tokyo
HND
Miyazaki
KMI
633
Tokyo
HND
Kumamoto
KMJ
611
Tokyo
HND
Nagasaki
NGS
665
Tokyo
HND
Ōita
OIT
293
Tokyo
HND
Ube
UBJ
791
Honolulu
HNL
Osaka
KIX
793
Honolulu
HNL
Nagoya
NGO
781
Honolulu
HNL
Tokyo
NRT
2151
Osaka
ITM
Aomori
AOJ
2465
Osaka
ITM
Amami
ASJ
2123
Osaka
ITM
Hakodate
HKD
496
Kochi
KCZ
Tokyo
HND
792
Osaka
KIX
Honolulu
HNL
376
Kitakyushu
KKJ
Tokyo
HND
688
Miyazaki
KMI
Tokyo
HND
779
Kailua-Kona
KOA
Tokyo
NRT
3761
Kagoshima
KOJ
Nakatane
TNE
2164
Misawa
MSJ
Osaka
ITM
794
Nagoya
NGO
Honolulu
HNL
612
Nagasaki
NGS
Tokyo
HND
749
Tokyo
NRT
New Delhi
DEL
3057
Tokyo
NRT
Fukuoka
FUK
780
Tokyo
NRT
Honolulu
HNL
770
Tokyo
NRT
Kailua-Kona
KOA
969
Tokyo
NRT
Busan
PUS
3538
Sendai
SDJ
Fukuoka
FUK
484
Takamatsu
TAK
Tokyo
HND
456
Tokushima
TKS
Tokyo
HND
3760
Nakatane
TNE
Kagoshima
KOJ
735
Tokyo
NRT
Hong Kong
HKG
81
Tokyo
HND
Shanghai
SHA
82
Shanghai
SHA
Tokyo
HND
422
Moscow
DME
Tokyo
NRT
421
Tokyo
NRT
Moscow
DME
891
Osaka
KIX
Shanghai
PVG
894
Shanghai
PVG
Osaka
KIX
26
Hong Kong
HKG
Tokyo
HND
29
Tokyo
HND
Hong Kong
HKG
841
Nagoya
NGO
Tianjin
TSN
840
Tianjin
TSN
Nagoya
NGO
828
Dalian
DLC
Tokyo
NRT
827
Tokyo
NRT
Dalian
DLC
Top flight routes
Top airports served by JAL
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Tokyo Narita Airport (NRT)
- Fukuoka Airport (FUK)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Okinawa Naha Airport (OKA)
- Sendai Airport (SDJ)
- Matsuyama Airport (MYJ)
- Aomori Airport (AOJ)
- Osaka Kansai Intl Airport (KIX)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Kumamoto Airport (KMJ)
- Nagasaki Airport (NGS)
JAL contact information
- JL IATA code
- 1800-81-8674 Call
- JAL.com Visit
Overview of JAL
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
