Traveller reviews
Overall rating
7.7
Good
Based on 249 reviews
Boarding
7.8
Comfort
7.8
Crew
8.3
Entertainment
7.3
Food
7.3
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JAL information
| IATA code | JL |
|---|---|
| Routes | 293 |
| Top route | Okinawa Naha to Tokyo Haneda |
| Airports served | 82 |
| Top airport | Tokyo Haneda |
JAL traveller reviews
Pros
"Crew and service were outstanding!"
(in 214 reviews)
""Crew was amazing, food was great""
(in 168 reviews)
"The crew were very friendly"
(in 179 reviews)
Cons
"The food was not great."
(in 147 reviews)
"The entertainment selection is really small."
(in 23 reviews)
"Flight crew not too interactive"
(in 190 reviews)
Recent reviews
Traveller rating
1274
228
81
112
2
Find reviews that mention:
great flight
food was good
great service
crew was friendly
seats were comfortable
jal
premium economy
flight attendants were friendly
flight attendants
movie selection
business class
customer service
best airline
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6.0
I cannot rate the ORD to Japan flight based on not applicable, see prior notation. The JAL staff member in customer service was great. He helped me transfer the flight schedule for the following week at no charge. A level of service not seen during this crazy pandemic situation
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8.0
The boarding staff were professional. I could not board because I was not aware or informed of Covid restrictions in Japan (passing through) . Fortunately the counter staff declined my boarding so I was not stuck in ORD or rejected in Japan. I will gain the required testing and reschedule the trip next week.
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10.0
Everything was great, special leg room is bigger than other airlines.
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10.0
Everything is great, food, crew, seat(roomie than other airlines). I will fly Japan airlines from now on
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2.0
so upset with the poor customer service I have received.
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2.0
I was not able to board and have not been provided with a reimbusment
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10.0
Everything was excellent! The tasty food, wonderful staff, clean bathroom, comfortable seats. I was given more food and drinks than I could handle. It was a great experience! I would fly again with JAL as long as they don't increase the price too much. Thank you! .
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10.0
There is no food served, even snack or water they did not offer...but everything is good & ok
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10.0
I had a great travel with japan airlines no stress at all...thank you i will be seeing you on board again
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10.0
Very Efficient. Very Professional Staff
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10.0
Excellent service. Very attentive flight attendants.
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10.0
Everything is superb in these flight and the only thing I would like to suggest is … it is too expensive to fly. Please find a way to make them affordable.
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10.0
I like priority boarding for the disabled. They really take time to make sure these people are well settled on their seats before anybody else. I gave excellent for the hot meals they serve through out the flight and with choices. The bathroom are always clean and no water drifts on the floor. All sanitary paper accessories never run out. Love it specially COVID19 is still prevalent all over.
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10.0
Great
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10.0
Great service.
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8.0
Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
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10.0
Nothing
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8.0
Would like more options for movies
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10.0
Friendly crew
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10.0
All perfect
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10.0
I loved everything perfect perfect . I will do again next time soon
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2.0
I’m still not home! ChatDeal gave me a ticket on a flight that didn’t exist! They gave rebooked me, 2 days later, but still haven’t received ticket!
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2.0
They canceled our flight and took All day to reschedule the flight.
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6.0
Couldn't check in online. Wasn't able to sit next to my wife.
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8.0
comfortable & short lay over
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8.0
comfortable seat & short lay over
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8.0
Too many issues with my CPAC machine. Trying checkin online.
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10.0
The best!
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10.0
For the economy class, this is the best legs room I ever have compare to other airlines.
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10.0
The business class seats were really comfortable and the service could not have been better! Our only issue was when the airline made schedule changes we had to work with Kayak rather than directly with the airline and it took some time to get things sorted out.
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JAL FAQs
What is JAL's carry-on size allowance?
Where does JAL fly to?
What is JAL’s primary hub?
How does KAYAK find such low prices on JAL flights?
Flight status
JAL route map
Top airports served by JAL
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Kagoshima Airport (KOJ)
- Miyazaki Airport (KMI)
- Okinawa Naha Airport (OKA)
- Sendai Airport (SDJ)
- Aomori Airport (AOJ)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Nagoya Chubu Centrair Intl Airport (NGO)
- Osaka Kansai Intl Airport (KIX)
- Nagasaki Airport (NGS)
JAL contact information
- JL IATA code
- 1800-81-8674 Call
- JAL.com Visit
Overview of JAL
Although JAL is headquartered in Japan and has 4 primary airport hubs within the country, it travels to over 30 additional international destinations, with many of them being found in North America, Europe, Oceania, and Asia. For those interested in going to another country in Asia, you can choose from places such as China, Hong Kong, and South Korea. To go to Europe instead, you can fly to Italy, France, and Denmark.
When flying with this airline, there are four classes for you to choose from: Economy Class, Premium Economy Class, Business Class, and First Class. Economy Class and Premium Economy Class both provide basic services, but Premium Economy seats are larger and have additional legroom. If you fly Business Class, you will have a seat that folds into a twin bed, a gourmet meal, and free alcoholic beverages. First Class includes additional luxuries, such as a private sleeping pod and access to the airline lounge while waiting for your flight to board.
JAL is a member of oneworld, an airline alliance that includes companies such as Cathay Pacific, American Airlines, and British Airways. They also have code share agreements with many additional businesses, such as Fiji Airways, Air France, Iberia, and Qantas.
This airline has an extensive fleet of over 150 aircraft, with a majority of the planes either Boeing, Airbus, or Mitsubishi. The Boeing 737-800 is used most frequently by the company, as it is intended for middle-range flights and fits approximately 120 to 145 passengers. For larger international flights, the Boeing 777-300 is more commonly used, as it can fit up to 500 individuals.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.