|May||Best time to beat the crowds (3% less expensive on average)|
|December||Most popular time to fly (4% more expensive on average)|
Average price of a return ticket
|RM 3,782||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|RM 907||or less|
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Michigan.
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Scores according to KAYAK customer reviews
Pros: "Too hot onboard"
Pros: "Lovely crew."
Pros: "Nice, clean efficient. Comfort was good."
Cons: "The crew was great but pretty impersonal. Not a great selection of movies."
Pros: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Cons: "Seats get very uncomfortable over time. More leg room."
Pros: "Everything was good, excellent. No complaint at all!"
Cons: "Perfect no further better service, I suppose."
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "The 2nd flight plane was alright"
Cons: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Pros: "Yes, we were unexpected and surprised being upgrade to premier class"
Cons: "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
Pros: "Services from the crew and the seat are what expected being in eco-normic class."
Cons: "can upgrade or afford to go by at least business class"
Pros: "Great service and a very friendly crew."
Cons: "The food was ok, average and nothing special."
Cons: "Great value ,excellent and friendly service."
Cons: "No, all good"
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Great service. Clean plane, good seating"
Pros: "Great service, plenty of leg room, exceptional staff. Toilets refreshed often. Will def fly again."
Cons: "More detailed online infor for kids food. Australian fried rice varies greatly from korean!!! Potato crisp packets of chips would be a good snack option for kids instead of prawn crackers / brownies. Kids like plain stuff!"
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Punctual take off and landing, attentive crew, excellent entertainment system (Especially for short haul flight). One of the best meals I’ve had in the air too - great that this along with unlimited drinks was free!"
Pros: "Crew, Food, Boarding, Entertainment."
Cons: "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
Pros: "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
Cons: "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
Pros: "Same as above."
Pros: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Pros: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Cons: "We boarded late but the communication was good."
Pros: "Your flight always delay. Suck!!"
Pros: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
Pros: "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "The staff was courteous and kind"
Cons: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Cons: "Everything great but delayed waiting on another flight."
Pros: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Cons: "It would be nice to have Wi-Fi in economy class."
Pros: "Very professional crew good service"
Cons: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Cons: "Nothing but headaches and made me throw out my $100 e cigarette that I checked under the plane half way through my trip from new york to vietnam. And they made me run all over the airport to address the situation only to find out once I arrived that they threw it out without my knowledge or permission"
Cons: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Cons: "High chance of getting delay, this is mostly because of the nature of Korean air."
Cons: "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
Cons: "The flight was delayed by an hour but otherwise it was a good experience. The crew was great and the food was fine. I'm pleased with Korean Air."
Pros: "The food was very delicious on this trip. I had the seafood dish. Very tasty."
Cons: "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
Cons: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Pros: "flight delay for more than an houe"
Pros: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Pros: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Cons: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Pros: "Very reliable, quick boarding"
Pros: "Food, service"
Pros: "Crew service is good!"
Cons: "The seat is really cramp and tight!!"
Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"
Pros: "crewe were excellent"
Cons: "nothing !"
Pros: "Food, seat comfort, service"
Cons: "On time and comfortable"
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Pros: "Comfort as usual"
Cons: "No idea"
Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Pros: "The staff is friendly with attention to detail"
Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "The stewardesses were kind and courteous, attending to every need with a smile."
Cons: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."
Pros: "Very efficient"
Cons: "Food was not good"
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pros: "Nice comfortable flight at convenient times. Great cabin crew and service."
Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"
Cons: "Everything. The best I I"
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "Food and Sitting Space"
Cons: "Sitting space"
Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Pros: "Attendants were friendly."
Cons: "Flight was late."
Cons: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Pros: "service..service..service and ontime performance"
Pros: "Shortest duration"
Pros: "Overall excellent"
Pros: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Cons: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Pros: "Food & Entertainment"
Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."
Pros: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Pros: "Incredible service"
Pros: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Cons: "I can't think of anything that wasn't good."
Pros: "Amazing trip Qatar airline is great"
Pros: "attentive crews, clean toilets"
Cons: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"
Pros: "attentive crew. comfortable seating. good food options"
Pros: "Very pleasant and comfortable flight with QA."
Cons: "Needs more improvement"
Pros: "Everything.. will do it again!"
Cons: "Everything was perfect"
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Cons: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "Luxury, comfort and hospitality"
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "aircraft so silent"
Cons: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Cons: "Headphones- only one channel."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"
Pros: "The trip was very comfortable and food suited me"
Pros: "The crew were fab"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Cons: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Pros: "Same as earlier flight"
Pros: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Cons: "Internet bad"
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Very polite and friendly crew. Very helpful."
Cons: "Did not have the duty free item I wanted in stock"
Pros: "The flight from Doha to Beirut was not fully booked, we could move easily."
Cons: "I have requested seafood for my meals. Unfortunately I was told that no such request was mentioned on the list as special meal. Overall the food was okay, we had 2 small pieces of beef in one meal, the two salads has no taste and the sandwich was too salty. A passenger who sat next to my husband snored all the time and leaned a bit over my husband as he was heavy."
Pros: "New Dreamliner"
Cons: "No European movies in English at all, very disappointing for someone who is not into latest Hollywood ( silly) movies and doesn’t want to watch Bollywood or Chinese ones(( The “ dinner” food was barely edible, both from Singapore to Doha and from Copenhagen to Doha."
Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."
Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"
Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Pros: "comfortable seats good service"
Pros: "process quick and efficient"
Cons: "average seats"
Pros: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Cons: "Plane wasnt clean enough specially toilet."
Cons: "Theyt cancelled my trip"
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Cons: "going with RJ in the first leg"
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "Everything was great"
Cons: "Everything qas great"
Pros: "Everything except food"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Cons: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "The crew was professional & friendly"
Cons: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Pros: "Klm's consistantly high standards in everything they do."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Cons: "Flight got delayed 30 minutes"
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Cons: "Delays, took my hand luggage into the hold,"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Cons: "Flight cancelled"
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Cons: "Long haul flight made pleasant by KLM"
Cons: "not really"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "All good"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "My suitcase didn't come with the airline."
Pros: "Everything is alright"
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Cons: "Nothing special"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "Good flight, arriving well on time."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Cons: "You are almost always late!"
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Good services!"
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "The plane was amazing"
Cons: "Live TV on the flights"
Cons: "Long haul airlines across Atlantic charging people for drinks and food on flights !! Best call yourself as cheap budget airlines and stop the pretence . Would be useful if this information was shared at booking plus “drip cost feeding” policy is appalling! Frequent traveller and have never seen such an appalling behaviour on long haul airlines"
Cons: "The flight was delayed and then the pilot decided to (after the doors were closed and ready to go) unload and reload cargo and board more people. So based on their decision, we were even further delayed and subsequently missed our connection in sydney. United has offered no compensation either for our change fee in sydney nor for the stress they added to our vacation - on a Christmas flight nonetheless!"
Pros: "Very helpful and friendly crew, that is hard to come by these days. Movie choices were great."
Cons: "I have this problem with most flights, on-boarding is a mess people just herd around when it’s not their group."
Pros: "That the flight wasn't any longer than it was"
Cons: "A bit hot n stuffy"
Pros: "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
Cons: "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."
Pros: "On time"
Cons: "Food was poor"
Cons: "When I spoke to the United person last week to confirm baggage and carry on requirements. He said I could take a carry on when I turned up to the gates I was charged another fee for my carry on bag. What is baffling is that when I arrived at Denver people were getting complementary check in baggage. I’m so dissatisfied with the booking and the amount it has now cost me ruining any savings I’d had for sanfrancisco"
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "Request for supply of earplugs was kindly met. Cabin crew were attentive and friendly. Food was some of the best I have ever eaten in Economy."
Cons: "Check-in staff at EWR were abrupt to the point of rudeness. Did not feel valued as a customer."
Cons: "So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat."
Pros: "Generally flight was ok."
Cons: "Food was not too much. Probably men was hungry, for me it did not taste good."
Cons: "Have an on time flight"
Pros: "The crew were friendly & efficient, the flights were on time, & the gate staff kept us well informed of any changes."
Pros: "Smart way they did boarding kept a bunch of people from crowding around the gate. Maple snacks on flight were tasty."
Cons: "Really cramped seating."
Pros: "the flight from JKT to Tokyo to Newark was good, entertainment was good, food was good, crew was good."
Cons: "THE flight from Newark to Montreal was HORRIBLE! the flight was delayed and when we boarded, we were stranded on the taxiways for 2,5 hours. After 20 hours of flying, and you know your last flight was just another hour, I ended up arriving Montreal at 12.30 AM when it should've been 9 PM"
Pros: "Nice quick flight staff great and very helpful!"
Cons: "Entertainment wasn’t free"
Pros: "The crew (even at the gate) were great They pulled an extra plane for us to avoid an even longer delay"
Cons: "A 5 delay!!! The plane was COLD!!!"
Pros: "Crew were great, especially considering we had a couple of mishaps travelling with a five year old and five month old. Despite being a mega long flight it was comfortable and we were well looked after."
Cons: "Seats are a little narrow on the exit rows and bulkhead as the armrests accommodate the TV and tables. This also means they can’t be moved. Not unique to Air NZ though."
Pros: "Not much"
Cons: "Cabin AirConditioning fault. Air bridge fault all delayed flights from Fort Lauderdale to San Antonio"
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "Very pleasant attentive crew and ground staff. An aborted takeoff on tarmac meant a return to the departure gate and the plane taken to maintenance. The ground staff were superb in dealing with a full plane load of passengers many of whom had onward connections. This meant we had to stay overnight and fly first thing the next morning. Full marks to United for dealing with a potentially dangerous situation and then assisting everyone back in the terminal."
Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
Pros: "Very comfortable flight"
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Pros: "- Decent complimentary snacks - In-flight entertainment"
Cons: "- Flight was 2.5 hours delayed :\"
Pros: "Decent flight, can’t complain, pretty much empty."
Cons: "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
Pros: "The plane was run by ANA. It was super clean, the food was good and the attendants were great."
Cons: "It was the best economy flight I have ever had. Super."
Pros: "The journey was smooth"
Pros: "The flight went very smoothly from start to finish"
Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "Made up slight delay on take off in the air"
Pros: "Outstanding service. On time very nice employees"
Cons: "No complaints at all."
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Pros: "Pleased with all"
Pros: "Food was great!"
Cons: "Drinks took a while to receive after takeoff."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "My television screen in front did not work. There were no images and the sound was very bad. So I could not listen to music either."
Cons: "The airline was generous with luggage allowances."
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Cons: "Windows were dirty and that's looking for something. Lol"
Cons: "Had anightmare will complain to united diect"
Cons: "Seats were small with not much leg room"
Cons: "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"