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Find cheap flights from Kuala Lumpur Airport to Chengdu

KUL - CTU

Find cheap flights from Kuala Lumpur Airport to Chengdu

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Kuala Lumpur (KUL)
Chengdu
Fri 30/10
Fri 6/11
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Good to know

Low season

November Best time to beat the crowds (13% less expensive on average)

High season

January Most popular time to fly (21% more expensive on average)

Average price of a return ticket

RM 1,046 (avg. price over the last 2 weeks)

Good deal for a return ticket

RM 209 or less

When to book flights from Kuala Lumpur Intl to Chengdu

Estimated return price
Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for RM 810 or less.
  • The cheapest flight from Kuala Lumpur Airport to Chengdu was found, on average, 55 days before departure.
  • Book at least 3 weeks before departure in order to get a below-average price.
  • High season is considered to be December, January and February. The cheapest month to fly is November.

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Top 4 airlines serving Kuala Lumpur Intl to Chengdu

Scores according to KAYAK customer reviews

8.6
ANA
Overall score based on 4,631 reviews
8.8
Boarding
8.5
Comfort
9.0
Crew
8.4
Entertainment
8.3
Food
Airline reviews

Pros: "Crew service is excellent!"
Cons: "The seat is really cramp and tight!"

Pros: "crewe were excellent"
Cons: "nothing !"

Pros: "Food, seat comfort, service"

Pros: "no -all that was amazing was the complete idiocy of ana"
Cons: "virtually everything was a unacceptable starting with the gate staff ..."

Pros: "Comfort as usual"
Cons: "No idea"

Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."

Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."

Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"

Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."

Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."

Pros: "Overall the flight met expectations for service, comfort and food."
Cons: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."

Pros: "The staff is friendly with attention to detail"

Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."

Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"

Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."

Pros: "Food and services"

Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."

Pros: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."

Pros: "The food, choices of entertainment, and the crew"
Cons: "Nothing"

Pros: "Excellent legroom. Very polite staff."
Cons: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."

Pros: "Food"
Cons: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."

Pros: "Very efficient, friendly and helpful staff"
Cons: "Food was gross."

Pros: "Very efficient"
Cons: "Food was not good"

Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"

Pros: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Cons: "In flight meal could be improved"

Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."

Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."

Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."

Cons: "Everything"

Pros: "Food and Sitting Space"
Cons: "Nothing"

Pros: "Food"
Cons: "Sitting space"

Pros: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Cons: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"

Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "service..service..service and ontime performance"

Pros: "Shortest duration"

Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"

Pros: "Crew onboard and in Brussels where very nice and efficient."
Cons: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."

Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."

Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"

Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."

Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"

Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."

Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"

Pros: "Great airline!"
Cons: "some of the gates can be long walk"

Pros: "Very Comfortable Equipment"
Cons: "Vegetarian food options"

Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."

Cons: "food, though i liked breakfast (dim sum and fruits including guava)"

Pros: "The crew was amazing and food was good."

Pros: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Cons: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"

Pros: "Crew very helpful in helping me make my connection in Guangzhou when our flight was late."
Cons: "Dingy waiting area separated from terminal. Boarding is random once it starts. Food was like 1980s airplane food."

Cons: "Food was not great"

Cons: "The seats of A380 CAN-LAX flights were little cramped."

Pros: "Ontime boarding and flight"
Cons: "Very limited leg room and crammed plane"

Pros: "The crew was good and spoke reasonable English."
Cons: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."

Pros: "Crew was courteous enough, and plane was quite new."
Cons: "Provision of at least toothbrush,etc like other airlines for long flights."

Pros: "Good food Free accomodation for layover"
Cons: "Too long"

Pros: "Crew was outstanding in terms of service and friendliness. Food was excellent too."
Cons: "The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information."

Pros: "Never flew with China Southern before. Really excellent service."
Cons: "Need sweeteners for beverages besides sugar."

Pros: "Helpful staff both on ground and in the air"
Cons: "- The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane. - Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone. - Navigating China Southern’s website for online check-in is a nightmare."

Pros: "Overall, the service is good."
Cons: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"

Cons: "Service is bad. Food if not good as well."

Cons: "Milk and sugar in the coffee."

Cons: "Milk and sugar in the coffee."

Pros: "Crew seemed nice, helpful"
Cons: "It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight."

Pros: "Absolutely nothing"
Cons: "2h delay for unknown reason, missed connection"

Pros: "Na"
Cons: "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."

Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"

Pros: "Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that."
Cons: "One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen."

Pros: "Service"
Cons: "Cancelation flightnothing"

Pros: "After reading reviews on trip advisor about some specific problems such as customer service and food options, I am happy to say that my experience actually excelled in these two areas. I will be flying with China Southern again."
Cons: "The same things everyone doesn't like about the common flying experience, extended to a 15 hour flight."

Pros: "Professionalism of the Crew."
Cons: "Business class seat are tired and in need of an overdue update."

Pros: "The flight itself was excellent !"
Cons: "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"

Pros: "I like food"
Cons: "Nothing"

Pros: "window control"
Cons: "I travel to see the places I go, not to watch movies instead. I found the auto-darkening of the window infuriating as I couldnt look out to watch the world I travel to see. Pretty much makes flying a waste of time if you are forced to look at movies you dont really want to watch because the real reason you bought the ticket is denied you without warning it will happen prior to investing in the ticket for the route. Button at seat worked for a while to sneak a peak at the real world but then the system seemed to take over and tell me to conform with the demand I not look."

Cons: "the meals were not really pleasant to eat"

Pros: "Fligths were on time"
Cons: "The entertainment system didint work on my seat, the crew on the fligth from China to Bangkok was not friendly, most of they were not smiling."

Pros: ""Nothing". I really mean it Nothing."
Cons: "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."

Pros: "Nothing"
Cons: "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"

Pros: "Nothing"
Cons: "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"

Pros: "Excellent pilot. Good skills. Steady take-off and landing."
Cons: "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."

Pros: "Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream."

Pros: "One of crew lady was very rude. Lunch was bed , but movies were great!"
Cons: "Was comfortable flight, didn't late for first time. But disappointed with crew."

Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks."

Pros: "Good leg room"
Cons: "Two flights now that I had a touchscreen that didn't work. Flight was fine but not exceptional. The main frustrations were from inconsiderate passengers - no doubt the ones who take advantage of lower airfares."

Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."

Cons: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."

Cons: "It was a horrible flight for me will never travel again with you guys"

Pros: "Nothing"
Cons: "Staff was so rude and tv is not working properly"

Cons: "Please help me find my luggage!"

Pros: "Good flight overall!"
Cons: "My checked in luggage did not arrive at my final destination airport!"

Pros: "Great staff, food, comfort. Very clean toilets."

Cons: "The food is great in business class, great service, really enjoyed it"

Cons: "Very good"

Pros: "Professional cabin crew."
Cons: "Barely had enough time to transfer between flights. Transfer process in Guangzhou is cumbersome and time consuming."

Pros: "1. Boarding was on time and orderly. 2. The vegetarian meal was fine except for the penne pasta which hardly had any sauce. So it was like gnawing the more-than-aldente pasta - plain starch."
Cons: "1. The flight from LAX to Goungzhou was 1 hour late. We were all in the plane by 10 PM and the plane was to leave at 10:30 PM. It left 11:30 with all the passengers sitting on the plane for 1 1/2 hours! The delay made the rush to make it to the next flight in Guangzhou was stressful and exhausting. 2. I reserved an aisle seat beforehand because medical issue that require frequent trip to the rest room. The reservation person told me that I would have a window seat on the 2nd floor but no one is seated next to me. That was not the case. There was a person beside me that had to be disturbed frequently for my rest room trips. And this was a 15 hour trip."

Pros: "Friendly cabin staff."
Cons: "Choice of movies was poor."

Cons: "Flight delay."

Cons: "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."

Cons: "Hope to keep departure on time !!!!!!"

Pros: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Cons: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."

Pros: "attentive and polite flight attendants"

Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
Cons: "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."

Pros: "Staff was nice"
Cons: "The food vegan Movies"

Cons: "Too many security points"

Pros: "Crew was friendly"
Cons: "To many transfers"

Pros: "No real problems"
Cons: "Nothing significant"

Pros: "Nice flight; very comfortable"
Cons: "Short flight; so no in-flight entertainment (no problem though)"

Pros: "Very responsible and kind cabin crew. We were delayed by maybe 8-10 hours because of weather. The crew would have to work all night, but were very kind about the situation."
Cons: "Short flight; so there was no real in-flight entertainment. That's really alright though."

Pros: "Upgraded to business class for free and service was amazing."

Pros: "ALL"

Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."

Pros: "food and service"

Cons: "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."

Pros: "Nothing"
Cons: "Late"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nothing"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."

Pros: "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Cons: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."

Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."

Cons: "Why is my passport number wrong?"

Pros: "The number of take offs equaled the number of landings :)"

Cons: "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."

Pros: "crew was nice"
Cons: "food was dry"

Pros: "Clean plane"
Cons: "Still a little more leg room but not as much as on the 787. Had to ask twice to get a Thai immigration form and the crew took an above average amout of time to pickup after the meals were finished."

Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."

Cons: "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."

Pros: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Cons: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."

Pros: "Complimentary wifi and excellent crew service"
Cons: "The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly"

Pros: "The flight crew was kind..really hard working.."
Cons: "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"

Pros: "Friendly and eager to serve crew"
Cons: "Lack of variety on food choices"

Pros: "I liked the plane. 787’s are the smoothest rides."
Cons: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."

Pros: "Nice wide seats, well run flight. Lots of food served, though very mixed quality. The unfortunate experiences described in the negatives of this review, do not repeat on the return flight."
Cons: "In the fine print is the fact that the flight includes a stop in Shenzen. On the outbound flight this was a nightmare experience with Chinese immigration. Exhausted from a 14 hour flight, passengers had their passports taken away; were put through a bizarre 45 minute finger printing process using machines that did not work; and then left to wait for an hour or more with no information. The continuation flight was in another part of the airport - a very long walk; and it turned out not to be at the departing gate that was displayed on the monitors. We arrived at the indicated (wrong) gate with no guidance. Very nearly missed the continuation flight. Once in Xiamen, our arrival was late enough that the second floor of the airport was closed. There were no ATMs on the first floor; no way to get the Chinese cash needed to take a taxi to the airport. Fortunately a kind citizen agreed to exchange some cash, using mental calculations and sign language about the exchange rate."

Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"

Pros: "Nil"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"

Cons: "Nobody helped me switch my flight around, I hate you."

Pros: "entertainment choices were good"

Pros: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Cons: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("

Pros: "crew provide excellent and attentive service. food is good"
Cons: "food could be better"

Pros: "Good was pretty good, with snack sandwich between meals. Drinks were offered often."
Cons: "The flight was delayed by 40 minutes."

Pros: "All announcements in Chinese and English. They keep feeding you."
Cons: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."

Pros: "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
Cons: "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."

Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."

Pros: "The food was good and staff was friendly"
Cons: "Uncomfortable"

Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."

Pros: "Crew, comfort, food, entertainment."
Cons: "Boarding."

Cons: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"

Pros: "Crew was excellent"

Pros: "Crew great. Seat is hard"
Cons: "Softer seats"

Cons: "So hot on the plane and cramped."

Pros: "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
Cons: "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."

Pros: "Ease of boarding."
Cons: "Delayed an hour without a notification of how long."

Cons: "plane parked too far from main terminal. long bus ride delays arrival time."

Pros: "Plane was okay/good. Crew was good."
Cons: "Food"

Pros: "Plane was good (Economy class)"
Cons: "Food"

Pros: "good seat in business class. Outstanding crew."
Cons: "The food for dinner was tasteless, and the breakfast was incredibly greasy."

Pros: "I loved how quickly the process went with boarding and take off. i really enjoyed the meals they provided and the movie selection. The ride was smooth and everyone was extremely friendly"
Cons: "The seats were a little cramped, but I worked around that"

Pros: "OK"
Cons: "Ground service staff (not individual) in PVG showed poker face to customers not only to me."

Cons: "MU ground service in PVG was fair during check in, it was not as polite as in HK."

Pros: "Seats are comfortable."
Cons: "Check in agents could have been more professional"

Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."

Pros: "Loads of space. Super crew,"
Cons: "Nothing. It was perfect."

Pros: "Punctual. Seat space better than most airline"
Cons: "Food is meh"

Pros: "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
Cons: "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"

Cons: "This was one leg of a 3 leg flight to Kathmandu. Whatever the rrason they substituted my contact number for my passport number and wouldn't issue my boarding pass, even showing documentation that the fault was theirs. After what seemed like forever they reluctantly issued the boarding pass after signing some waiver which I couldn't resd as it was in Chinese."

Pros: "Short layover, very good price."
Cons: "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"

Cons: "I requested for Asian vegetarian meal for parents and they make sure they have put the request but when I went to the airport the airlines denied that there is no request for food and can’t provide any vegetarian food since too late for them to find. So the results my parents travel without food for 13 hours flight which is not acceptable."

Cons: "They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day"

Pros: "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
Cons: "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."

Pros: "Nothing but orice"
Cons: "Worst flight food ever"

Pros: "Nothing"
Cons: "The whole experience with China eastern airlines. Will never book afain"

Cons: "I tried to change my flight and had the worst experience I have ever had with an airline. Not just the rate was not honored. Nor was my flight. Nor ANY communication if my ticket was changed or not. I could not get anyone on the phone to help me, or there wasn't even a representative at the airport. COMPLETELY RUINED MY TRIP! I WAS LEFT WITH UNUSED HOTEL BILLS!!!! This not the last I will report of this!"

Cons: "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."

Pros: "cleanliness attentive staff cooprative ground staff and airport staff found casual"
Cons: "food quality non availability of suitable and sufficient vegetarian Asian food Indian do face food problem specially veg."

Pros: "the crew were fantastic thank you"

Pros: "Personal, comfortable, easy"
Cons: "The breakfast pack was ok but the scroll thingy was dry and not very nice!"

Cons: "The check in experience was awful. We have a layover in shangai and found out we have store our bag in a pay locker. He almost didn’t let my friend on as she had 8 clean pages on her passport but none of them were clean on Front and Back side. He said Indonesia would not let her. That was untrue. And we were in business class no less."

Pros: "The staff was excellent and nice . Looking after everybody same"

Pros: "same as before Staff excellent and nice with everybody"
Cons: "the foods"

Pros: "Clean, comfortable and ahead ov time"
Cons: "Nothing"

Pros: "good selection of movies"
Cons: "food"

Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"

Cons: "When I used my confirmation code, the China Eastern Website said that was not connected to a valid reservation. i gen spent ~45 minutes on the phone with JustFly, for them to finally tell me that something must be wrong with the website. I got to the airport and was able to check in at the counter and they told me I wasn’t able to check in online because I had chosen my seats o line (and paid $15 extra to do so) but that that was not allowed on this flight. So it was a lot of worry and time wasted the day before departure, and money wasted on choosing seats."

Pros: "Check in was ok at Delhi airport but the person on desk was new for his job as I could experienced."
Cons: "Wheel chair was requested at Shanghai Pudong Airport but it was not provided even after at gate .They sa8d its not available. i had to walk down. I had to remind them for Asian vegetarian meal. Zip lock tag strip was not placed on my suit case ."

Pros: "The staff in the airplane very polite"
Cons: "I did tell the lady in the boarding area in la that we have limited time to cacht the other conection fly to phuket from chengdu. She ignore us and say we have enough time. Of course we miss the fly because a delay in migration in China. And this was a ticket of the same Airline. No one help us and even speak english. We were stuck in china for 24 hours and the staff in the airport threat us like homeless. It was worst experiencie of my life"

Pros: "Our flight to phuket went off without a hitch. The plane was a little cramped but it wasn’t terrible for the price we payed"
Cons: "On our return flight, we arrived at the airport to the airline telling us that we were not allowed to board our flight because we didn’t have a visa for our layover. It had not been made clear by the agency that this was a requirement and so we never looked into it. We just assumed we would be able to stay in the airport for the duration of our layovers. We were forced to book and alternate and very expensive flight. Not pleased. Will not be using again."

Pros: "Flight was non-eventful."
Cons: "Original flight was cancelled, resulting in spending an additional 2 hours at airport."

Pros: "The crew was good - very attentive. The plane itself was a nice new 737 - very clean."
Cons: "The business class lounge was not good. All they served was warm soft drinks and beer. Waited on the business class van for 30 minutes while everyone else went to board the plane which I found odd. Chengdu airport has 175 gates yet we still have to get on a van and board the plane on the tarmac which is odd. No wine in business class which I thought was odd too. Food wasn't god, but I am used to that."

Pros: "I do not think the check in staff could have been any more useless, they wanted us to collect our luggage at every transfer, the plane was cramped, obviously made for people a lot shorter than my 6 ft, majority of the food was not edible for western people. I will not be using them again."

Pros: "Airline personnel very helpful. Plane was clean."
Cons: "Finding China Eastern in very large terminal. Almost no signs in English."

Pros: "Staff very friendly"
Cons: "Choice of food. Very limited for business class. Movie selection very limited also."

Pros: "Friendly staff"
Cons: "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."

Cons: "The food!"

Cons: "Our flight time was moved up by an hour, and we weren’t notified so needless to say we missed out flight and two night of hotel accommodations that were paid for and went unused as well as having to spend additional money to make new hotel accommodations."

Pros: "Food, service on board"
Cons: "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."

Pros: "Professional and quick boarding"

Pros: "Just about everything"
Cons: "I had lower expectations. That's probably I did not dislike anything. I'd easily benchmark China Eastern to Cathay Pacific. Very happy. Will use China Eastern again. For sure"

Pros: "After fighting over and over during rebooking process, we got a direct flight from Shenzhen to Lijiang with a different airline"
Cons: "We booked the flight from Shenzhen to Lijiang with stopover in Kunming. They cancelled the flight from Kunming to Lijiang and suggested us to stop in Kunming, refund us the rest, suggested us to either stay in Kunming or take a train or do whatever to get to our destination. That’s ridiculous, we can’t just change our travel plan or take a 10 hours train."

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