Had to make an emergency landing in Riyad for some reason, which delayed the flight for over an hour.
The crew was very nice, TV monitors were nice and the plane ride was comfortable.
No alcohol served on board (for those of you that like a night cap to sleep on the plane)
My first Saudia flight was with an older plane with crummy business class seats and a flight crew that was so-so. This flight was a delight. Great cabin crew, lovely aircraft, good food.l I really enjoyed it.
Boarding process is disorganize ... business class first class all together
Entertainment, quality of economy class, leg room compared to many large airlines, extremely quite B-787 Dreamliner, flight attendant were super flexible and friendly.
I guess both Manchester & Jeddah airports suffer from Dated old buildings and both use Buses to transport passengers to and from plane.
Service was outstanding
The headphones didn't work
We took off on time. Attendants were nice. Value for money.
Lavatory I used was a bit messy. Meal option was a bit blah.
1. Waiting in a closed doors transfer bus w/o AC 15+ min just in front of the plane because it wasn't ready for the passengers. (Unaceptable) 2. Flight attendant unable to pick an organized trashbag politely given to her(unaceptable) ; next time all trash will be left in the seat like all passengers do.
The seat wasn’t comfortable
Good service, comfortable aircraft and very good info entertainment
Waiting to take off from Heathrow airport.
As I boarded the aircraft I snapped a photo of my seat. I was yelled at by the manager in front of at least 30 passengers, that it is not allowed to snap any photos on board. Clearly this is a made up rule as all social media accounts are blasted with peoples photos. As well- I work in aviation over 8 years and have never heard about this rule. The fact that he choice to stand on the other side of the aircraft and yell at me, instead of walking up to me and explain nicely was not acceptable. Later I’m the flight, I suggested to him that proper procedure is walking up to the person instead of yelling across, my just that he didn’t apologize, he even replied with a very nasty comment. And this was the flight manager. What I can say for sure, is: NEVER AGAIN FLYING ROYAL JORDANIAN!!!!
The kosher meals could use a serious upgrade and the employees on board could be a bit more accommodated when it comes to food and drinks.
We were three people with 4 bags each bag around 20 kg Except the fourth bag was 10 kg They saying each person he has to have one bag. And they said you have to pay around $ 300 for extra bag and that bag didn't exceed 10 kg despite when I went to Amman from Melbourne didn't tell that but they told on the way back despite I have the same bags, That's absolutely unfair.
Service not good
New state of the art Dream line plane very comfortable and easy to sleep even in economy section
Food could be better
Good airline and I like the fact that kids and seniors are boarded first regardless of seating.
Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad.
The flight and the food was good
Crew was not as attentive as Emirates Airlines.
Staff was very courteous
Only one wheel chair was provided during the flight to NY
Food service and service generally
Long layover and delay
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