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Pros: Delay of 3 hours from LAX which also caused us to miss our connecting flight. Added many hours to an already long trip

Resheduled my flight without even notifing me

Pros: Nothing

Cons: They rescheduled my flight from Jeddah to Abha without letting me know. Even being at the gate an hour before departure they declined to take me on the flight due to the fact that I had checked in luggage. After a 16 hour flight from LAX to Jeddah this was horrible to make my layover even longer . Asked for a voucher to use their lounge and they refused...

Treated with passenger very bad in ksa change tralve time two time

Pros: The crew treated well on airplane

Cons: The employee treated the board very badly in (jeda -ksa) his name ali algamdi. Flight time has changed twice. 3 bags were lost. The package is not shipped to the last transit station

Long waiting at checking in and baggage claims

Pros: The crew very professional and nice

Cons: Having to wait over 1 hour for my luggage also at checking in long lines and very slow should open more counters th

Bad service. Please improve it before 2020

Pros: The seats were comfortable as they were in Boeing 787 Dreamliner.

Cons: The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. For a domestic flight, the food was just a cheese sandwich. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. The entertainment screen was always lagging and ads are everywhere.

Improve your service. You are the worst airline in the Gulf.

Pros: The food was ok. They have prayer room onboard so Muslims can pray on time and direction to Kaaba.

Cons: The flight was 1 hour late and they let us queue for a long time just waiting and no reasons were given. The crew did not treat us well and they speak as if they don't want to do anything and in a rude way. Also the pilot have no experience in flying with the plane as the plane vibrates strongly even while mid-air and at constant speed and altitude. There were a lot of noise and babies crying in the plane and the stewardess just left us and didn't want to serve me even a cup of water. And they also come late. The entertainment screen was always lagging and ads are everywhere. Leg space was very small and I can not relax or sleep in a long haul flight.