Pros: "Terrible airline company. It’s a ripoff!"
Cons: "Honesty. Ripoff!"
Pros: "No thank"
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Pros: "Airport, sea side"
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Pros: "Entertainment was good."
Cons: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Cons: "Better treatment of luggage. Better business class service. Food was poor."
Pros: "On time"
Cons: "Everything. Bad business class food. Old movies. No inflight service."
Pros: "The flight was on time."
Cons: "Bathrooms could be cleaner."
Cons: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Cons: "It will be nice if there’s choice for vegetarian meal"
Cons: "Flight delay announcement could have been made much earlier"
Pros: "Very little."
Cons: "Flight status went from check in status to final call....not boarding announcement as promised in lounge. Rude check in lady at counter. Misguided info about check in. Old ratty plane. Bad food. Luggage damaged on arrival. Awful seats."
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."
Cons: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Cons: "Ok flight but so cold on board"
Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."
Cons: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"
Pros: "Nice crew and comfy seat."
Cons: "Table tray was dirty and there was old coffee spilled along the side."
Pros: "Friendly and helpful crew"
Cons: "food was horrible"
Pros: "Not enough elbow space between fat passengers"
Pros: "Excellent food and crew"
Cons: "Seats rather basic for business class"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Pros: "Movie story"
Pros: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Cons: "Flight was 3 hours late!"
Cons: "On both flights, i did not get the seats i had specifically booked..."
Pros: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Cons: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Pros: "Good entertainment system."
Cons: "Food was only one choice - fish (not tasty)."
Pros: "Clean plane. Nice staff"
Cons: "No food, No entertainment"
Pros: "On time departure system works"
Cons: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Pros: "The flight was on time"
Cons: "The boarding process was a waste of time"
Cons: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Pros: "Crew was kind"
Cons: "Very bad smell in the cabin, and not very clean"
Pros: "Service and comfort"
Cons: "Not on time"
Cons: "The airline lost our backpack raincover and did nothing to help find place a claim"
Pros: "the girl next to me was flirty"
Cons: "the girl next to me could have offered her number..."
Pros: "No and No! Seat was cramped. Crew was ok"
Cons: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Cons: "Need to cleanup the cabin."
Cons: "Attentiveness, we were miss for food purchasing was abit rush."
Pros: "Overall price / value is very good"
Cons: "Leg room is very small"
Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Pros: "Was on time and we landed ahead of the scheduled ETA"
Pros: "The crew was amazing!"
Cons: "provide accesible wifi"
Pros: "so far so good. no complain."
Cons: "short trip okay . everything great. keep up the good job."
Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"
Pros: "The price is very affordable and flight was very good in take off and landing."
Cons: "Seats was very tight and uncomfortable!!!"
Cons: "Delays, and not entertainment"
Cons: "No food or drinks. But that was expected as we didn’t pay for it"
Pros: "Everything is good"
Pros: "The crew are friendly."
Cons: "Quite often arrived late, took too long for passengers to settle down."
Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"
Pros: "we arrived almost half hour ahead of schedule"
Cons: "No free entertainment and did not eat on flight"
Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
Pros: "Clean aircraft"
Cons: "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
Cons: "Seating is very uncomfortable."
Cons: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Cons: "Crew was not helpful"
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Cons: "Late flight, not enough announcements"
Cons: "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Pros: "The price"
Cons: "You don't even get water"
Pros: "quick check-in and no-nonsense."
Cons: "They were fine."
Pros: "Good because of direct flight"
Pros: "First time I've flown with them. I was very impressed"
Cons: "I liked everything"
Pros: "Had to book with Airasia since its fares were lower compared to the others."
Cons: "Delays delays delays"
Pros: "Comfortable flight and friendly crew."
Cons: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."
Cons: "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
Pros: "The flight itself was ok."
Cons: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Pros: "Ease of web checkin but it took too long to drop off luggage"
Cons: "No inflight entertainment. Had to buy food including all beverages."
Pros: "Competitive price, good regional carrier, especially short flights."
Cons: "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
Cons: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Cons: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Cons: "Not great seats for comfort"
Pros: "Nothing special and as expected of the low cost flight"
Cons: "None so far"
Pros: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Cons: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Pros: "The food"
Cons: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Cons: "Silkair service was insincere and lousy nowadays."