Flight was delayed twice.
Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
Cons: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Cons: "Boarding always take way too long because of the hand luggage problem."
Pros: "Crew was really nice"
Cons: "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
Pros: "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
Pros: "The crew was amazing!"
Cons: "provide accesible wifi"
Cons: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Pros: "Everything was good ..."
Cons: "... we were just a little bit delayed."
Pros: "so far so good. no complain."
Cons: "short trip okay . everything great. keep up the good job."
Pros: "good budget airline."
Cons: "seats are very close, legroom is uncomfortable"
Cons: "Very specific about weight of bags"
Cons: "Very great crew, thank you AirAsia"
Pros: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Cons: "The seats didn’t even have a recliner."
Pros: "Very understanding and helpful flight crew"
Cons: "Such a poor on time record"
Cons: "Baggage problems in transit"
Pros: "Staff were very helpful and friendly. Even let me off some money for a drink"
Cons: "Checking in took way longer than needed"
Pros: "Price"
Cons: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Cons: "Never been on a flight before, where the pilot pushed back whilst people were still taking their seats. Not very safe!"
Pros: "Overall"
Cons: "Delays, and not entertainment"
Pros: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Cons: "I got what I paid for."
Pros: "The crew are friendly."
Cons: "Quite often arrived late, took too long for passengers to settle down."
Pros: "I feel confident with your aircraft and crew. Very professional"
Cons: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Cons: "No free entertainment and did not eat on flight"
Pros: "Crews are ok in general"
Cons: "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
Pros: "Fuss free Friendly crew Pay for service"
Cons: "Tight seats Food comes in small portions Website user experience"
Pros: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Cons: "Flight delayed close to 2 hours. Only notified once we we’re in the boarding hall"
Pros: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Pros: "The Aircraf was brand new"
Cons: "Delay"
Pros: "The aircraf was brand new"
Cons: "Delay"
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Pros: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Pros: "There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again."
Cons: "No beverage service unless you had booked it in advance."
Pros: "Good because of direct flight"
Pros: "First time I've flown with them. I was very impressed"
Cons: "I liked everything"
Cons: "Flight was delayed by an hour."
Pros: "Cheap"
Cons: "Hot air-conditioning"
Cons: "No family priority boarding."
Pros: "On time Arrived early"
Cons: "All ok"
Cons: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Pros: "It's good when u pay rm50 something, but later u will have to wait!"
Cons: "Chaotic boarding, and of course, around an hour delay."
Pros: "There was nothing to like. Literally!"
Cons: "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
Pros: "The price I paid was very reasonable."
Cons: "No commets."
Cons: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."