Cons: "Dinner was only one piece of pizza That’s it"
Cons: "No entertainment facilities available even in business class"
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "All went Well, no delays, good service."
Pros: "The seat was very nice position."
Pros: "Some staff were good others could not be bothered."
Cons: "Nicer staff"
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Cons: "Flight delay announcement could have been made much earlier"
Cons: "No seat back entertainment. Very old plane."
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Pros: "The hospitality of the staff Smooth sailing process"
Cons: "The food and the seats and leg room is too small especially for larger people"
Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"
Pros: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Cons: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Cons: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Pros: "Very quick transfer of my luggages in KL"
Cons: "Temperature was very low."
Cons: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Cons: "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"
Pros: "Most of it, especially having a meal on such a short flight."
Cons: "Could do with more legroom, tall people exist"
Cons: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Pros: "Nice crew and comfy seat."
Cons: "Table tray was dirty and there was old coffee spilled along the side."
Pros: "Friendly and helpful crew"
Cons: "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Cons: "Why did the entertainment get shut off more than 30 minutes before landing?"
Pros: "Cabin crew, smooth flying"
Pros: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Cons: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."
Pros: "We like to thank you for all your staff are good taking for all of us. We would like to make recommends it to all our friends. May the Living Lord and our Almighty God bless you, your staffs and your business abundantly! Amen!"
Cons: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
Pros: "Good on the plane and in the business class lounge was excellent"
Pros: "I got there eventually"
Cons: "The delay"
Cons: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "Efficient and quick to load the plane and then take off."
Pros: "Cabin crew are attentive and helpful."
Cons: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Pros: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Cons: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Cons: "Rude staff on ground and cabin crew. Delayed. Lost baggage. Terrible customer service. I would never fly again."
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Pros: "The crews are friendly."
Cons: "Foods was not good for my standard. Below average."
Pros: "On time flights, comfortable seats and good onboard service"
Pros: "I liked the crew, very polite and helpful."
Cons: "I did not like the fact that I could not check in on-line. This made that I missed half a night of sleep in Darwin because I had to check in at 1AM, flying at 4.10AM."
Pros: "On time departure system works"
Pros: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Cons: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."
Cons: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
Pros: "The crew is friendly"
Cons: "Check in counter not enough resulting in very very long queue and check in time"
Pros: "Service excellent"
Pros: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
Cons: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
Pros: "the girl next to me was flirty"
Cons: "the girl next to me could have offered her number..."
Cons: "Need to cleanup the cabin."
Cons: "Attentiveness and comfort passenger for any incident."
Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Cons: "Would be nice to have entertainment"
Cons: "More choices on entertainment"
Pros: "The crew was amazing!"
Cons: "provide accesible wifi"
Pros: "so far so good. no complain."
Cons: "short trip okay . everything great. keep up the good job."
Pros: "Staff were very helpful and friendly. Even let me off some money for a drink"
Cons: "Checking in took way longer than needed"
Cons: "A little cramped up seats"
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Pros: "very on time"
Cons: "chair abit small"
Pros: "On time"
Cons: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Cons: "Flight delayed 2hrs"
Pros: "Nothing I like"
Cons: "Flight delayed, landed at 2.00am+"
Pros: "Check in, boarding was easy, staff were friendly, flight was uneventful"
Pros: "Good music Took off EARLY and landed EARLY"
Cons: "Sprayed the cabin with bug spray"
Cons: "Unable to use airasia app for e-boarding"
Pros: "Personnel very young and friendly - they seem to enjoy their job!"
Cons: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Cons: "Flight delay for almost 4 hour"
Pros: "Clean aircraft"
Cons: "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Pros: "Seat & food"
Cons: "Rough flight and landing, seemed like a rookie pilot was flying."
Pros: "Value for money"
Cons: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Cons: "Flight was delayed"
Pros: "Short inexpensive fligh"
Cons: "Seat rows were very close & limited room."
Pros: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Cons: "constant flight delays"
Pros: "There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again."
Cons: "No beverage service unless you had booked it in advance."
Cons: "No communication of baggage fees - desperate service"
Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Cons: "Delay delay"
Pros: "Good because of direct flight"
Cons: "Flight was delayed."
Pros: "Flight is not so full"
Cons: "So far so good"
Cons: "It was one hour late"
Pros: "Just for budget flights"
Cons: "Seats, boarding, delays"
Cons: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Cons: "Not much snack and drinks options for short flight when customer don't want a meal onboard."
Pros: "We eventually took off."
Cons: "We taxi'ed around for over an hour after boarding. Just driving around the airport for an hour, not taking off. No complimentary drinks or snacks."
Pros: "On time ..... Everything was quite smooth and it arrived on time"
Cons: "I was shocked to find out that each checked bag was $45 which increased the cost of the flight significantly. They need to be more upfront about the costs. Also their checkin system is very inefficient - it took an additional 15 minutes to pay the bag fees, and it was of course another lineup! Also because we did not preorder any food we literally could not buy food or drinks on board. Crazy!"
Pros: "Easy and simple....hope it will be like this in the future flights as well...."