Pros: "No and No! Seat was cramped. Crew was ok"
Cons: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Cons: "Would be nice to have entertainment"
Pros: "Our seats were comfortable and the landing was smooth"
Cons: "All food and drink had to be paid for -even water!"
Pros: "good budget airline."
Cons: "seats are very close, legroom is uncomfortable"
Cons: "Very great crew, thank you AirAsia"
Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Pros: "Very understanding and helpful flight crew"
Cons: "Such a poor on time record"
Cons: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Pros: "Cabin crew was nice and professional."
Cons: "Seats are a bit cramped up."
Pros: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Cons: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Cons: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Pros: "The customer service representatives were very cordial"
Cons: "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."
Pros: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Cons: "I got what I paid for."
Pros: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Cons: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Pros: "Price. Number of flights."
Cons: "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"
Pros: "Captain address on delayed update and get free meal"
Cons: "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
Cons: "They changed the time without announcing anyone. Each day the flight is at a different time."
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Pros: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Cons: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Pros: "convenient times"
Cons: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
Pros: "Good landing despite bad turbulence."
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Pros: "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
Cons: "Usurious fees for checked bags and the flights are always late to boot."
Pros: "All except boarding"
Cons: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Pros: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Cons: "Luggage scheme."
Cons: "Late flight, not enough announcements"
Pros: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Pros: "Being updated of the status of flight periodically"
Cons: "Airport was crowded. As many other flights were delayed too."
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Cons: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Pros: "On time.. .short flight"
Cons: "Cramped seats"
Pros: "very affordable fare"
Cons: "No beverage even water. Bring your own water"
Pros: "quick check-in and no-nonsense."
Cons: "They were fine."
Pros: "Good because of direct flight"
Cons: "Flight was delayed."
Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."
Cons: "No family priority boarding."
Cons: "It was one hour late"
Pros: "New aircraft A320-200 NEO"
Cons: "Flight delay without information. Delay almost 1:45hrs."
Cons: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
Pros: "Just for budget flights"
Cons: "Seats, boarding, delays"
Pros: "Pilots made a great effort to cut down the delay, kudos to them."
Cons: "No organization whatsoever in boarding procedures. No announcement made on the flight being delayed, only a message passed down from passengers at the very front. Plane was not cleaned and emptied of rubbish before we were boarded. Most shocking of all, the plane was being refueled while passengers were boarding. All in all, pretty appalling. I take budget flights 2-3 times a year and this is the worst experience I've had with budget carriers (including the European budget carriers with dirt cheap fares and sometimes non-existence customer service)."
Cons: "Better customer service, very rude ground and in flight staff"
Cons: "Easy quick flight. Excellent boarding and flight also."
Cons: "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."
Pros: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Pros: "Crew are polite"
Cons: "No more delayed"
Cons: "Crew non smile."
Pros: "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"
Pros: "Smooth flight no food or entertainment and did not take any food for a short flight"
Pros: "Cabin Crew are helpful and friendly"
Cons: "Airasia always delay"
Cons: "We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!"
Cons: "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
Pros: "On time speedy boarding food always good rice chicken curry."
Pros: "Boarding was appropriate and by zones and respected."
Cons: "Flight was delayed"
Pros: "The r at of all of our interactions in Cambodia have been delightful"
Cons: "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
Pros: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Cons: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Pros: "Great service, good flight."
Cons: "Seats could be comfy. Hot seats could use some pillows."
Pros: "Good seats. Great service."
Cons: "It’s a budget flight. So comes with limited options. However you still get what you pay for."
Pros: "They were nice to let me on when I was hurrying through security"
Cons: "Small seats"
Pros: "THe flight was slightly delayed, but nothing to speak of."
Pros: "Very delayed first segment. Fortunately the second segment was more delayed! No announcements about the delays."
Cons: "My knees were touching the seat ahead of me although the seat was upright. Any recline would have been unbearable & painful."
Pros: "Good, orderly boarding procedure. Friendly and efficient air stewards and stewardess."
Cons: "needs more check in kiosks at PEN airport, aircraft seats quite narrow and not much leg room"
Pros: "All went well good directions at airport"
Cons: "Air aisia check in terminal 2 not 1"
Pros: "Short flight, cheap, efficient"
Cons: "lack of room on plane, ground check in staff not very helpful at Surat Thani Airport"
Pros: "I got there"
Cons: "No food. No drink. Whole focus of staff was on selling"
Pros: "On time, comfortable and inexpensive. Terrific value"
Cons: "Just know that you have to preorder and pay for any drinks or meal."
Pros: "Boarding time was accurate ."
Cons: "One of the crew member was very hard and never smile at all, and not polite also."
Pros: "One go crew members was very roude and her face very hard , never smile at all."
Pros: "Really a pleasant flight experience! The cabin crews are delightful!"
Cons: "The Air Asia Penang self baggage drop was chaotic and utterly disorganized. Despite the long line, travelers with closer flight departures were given the priority to cut queue."
Pros: "Included snack/small meal on flight was nice."
Cons: "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."
Pros: "Check in and boarding very efficient and both flights went and arrived on schedule."
Cons: "Least amount of leg room of any flight I have ever take. Being over 6 feet tall it was very uncomfortable with absolutely no room for my legs. Also no free meal or beverage service of any kind. You had to purchase food from the flight attendant crew if you wanted anything. First time I have ever been on flight where they did not offer at least free beverage service. You even had to purchase water from them. Would have been nice if they made announcement advising so you could at least bring your own. Obviously no entertainment system on aircraft."
Pros: "The price"
Cons: "The cabin pressure and plane temperature was uncomfortable, plus the food options for sale were all so unhealthy. Its paid so there is no reason there shouldn't be healthier options."
Cons: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"
Pros: "Good crew and efficient service"
Cons: "Flight was 80 minutes late due to delay on incoming aircraft."
Pros: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Cons: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Pros: "plane was clean"
Cons: "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"
Pros: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Cons: "No individual seat entertainment, less legroom than other carriers"
Cons: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Pros: "On time departure and arrival. Comfortable flight."
Pros: "The crew were very efficient and friendly."
Cons: "There was an hours delay before boarding. We could see that the aircraft hadn't arrived so worked out that it was due to a late arrival. There were no announcements why it was delayed. I can appreciate that there is a tight schedule with delays being inevitable, however the lack of updates is what actually let the airline down."
Pros: "Great little airport in siem reap and a nice quick flight to Bangkok."
Pros: "Fairly comfortable seats and enough room for an airline that isn't too pricey. I received food even on my short flights."
Cons: "They were given passport and confirmation number The manager then insisted that I did not pay for baggage. Charged me a counter rate which was twice normal. When handed boarding pass it was for wrong person. They had not checked passport and confirmation number. Once checked they found out that I had paid for baggage. Refused to credit back my credit card and said it would take 6 weeks for a refund. They delayed our boarding and even after realizing their mistake they appeared utterly confused. Service personnel and especially the manager are totally incompetent. I would avoid this airline if at all possible."
Pros: "Wish the on-board staff were also on American and European carriers"
Cons: "They charged me some $35 for one suitcase, i.e. double fee b/c I did not check it in via Internet! They do not realize that in certain countries Internet signal can be weak. I tried several times to access their site but to no avail. They should also have allowed me to check in my luggage for return trip when I checked in the first time."
Pros: "short and sweet"
Cons: "charge for checked bags"
Pros: "Great fare."
Cons: "A woman checked us in at DMK, flying to Phuket. She was poor at customer service and very unfriendly. I asked to borrow a scissor to cut a tie strap so that I can adjust the weight of my bags. Knowing it's a waste of her time she hid the scissor underneath a piece of paper and answered me that she didn't have one. I pointed it to her, she claimed that it wasn't hers. Long story short, I demanded another agent for help."
Pros: "I flew out of BKK to CNX. Everything was smooth from start to finish. Boarding a bus at the terminal in BKK for the ride out to the aircraft was the only detractor, although not totally uncommon in Thailand."