Turkish Airlines was great. My new layover was over 18 hours due to inclement weather back home in Washington DC and the airlines provided me with a hotel room and dinner voucher during my layover
Horrible, hated every part of it. They do not have business class- just tried to make one row. Boarding was a mess- felt like hungry people fighting for food. Will never ever travel in Indigo
Everything was very good, except that the plane was an hour and a half late
they have cancell the flight with no reasons, My parents were in the cold weather in the airport for 24 hours they did not give any hotel and food. I hate Turkish Airline, this is our last time that we ha ve chosen Turkish Airline.
Seat changes at the last minute Horrible checkin process Sad to see excellent airport with very poor service
One of the worst check in process at the DIA as well as the boarding counter Changed seat at the last minute and assigned middle seat while I paid for window seat. Requested many times but to no avail . horrible customer service and very poor process Requesting refund for seat that was changed last minute
Everything was good ,except the entertainment screen froses for hall way
Food could have been hotter. More padding needed in economy seats
I paid for reserved seats but didn't got them at all
Crew on this flight was terrible. Especially one practicular female , she was harassing us and other families with children. Flight was good overall, if not her being rude and aggressive
Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money
I didn’t have a flight because it was a fraud and you allow it. Illl never use Kayak again!!!
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
Crew was amazing as usual. Very comfortable for a 13hour flight. Check in at ATL was terrible. Ticket counter charged me $200 for a small bag. Apparently Kayak sold me a zero luggage ticket. No carry on no checked. So the check in desk charged me a bullshit $200 dollar fee for a small gym bag weighing less than 20lbs. In true 3rd party ticket buying. This will turn into a finger pointing process between Kayak and Etihad. Now I'm going to have to ship my bag back in the mail a day ahead of my return flight.
In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
Took a long time for boarding. The flight was comfortable.
The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.
Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!
Etihad can improve the transfer in Abudabi gates instead of making people to climb the stairs.
crew as a whole is pretty mediocre. dont seem to care much for passengers. Asked 3 different crew for custom papers for immigration check in and they all said i could get it in the airport. have flown to india 3 times prior to this with Qatar and Emirates and they have always provided this paper ahead of landing to speed up the check in process. Also felt in general the crew is irritated and overworked. The one lady in my aisle from Chicago to Abu Dhabi was very pleasant but i was noticing the other crew were nice to each other but pretty cold with the passengers. Not what i usually have experienced from this type of overseas travel. Ive always felt the crew in qatar and emirates were overly sweet and pleasant but having seen the opposite this time i definitely prefer the former.
