Pros: "The staff was really nice when I asked for the green tea they make sure you get it"
Pros: "Comfort & punctuality"
Pros: "Comfort and food."
Cons: "Some flight attendants could ve friendlier."
Pros: "No thank"
Cons: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
Cons: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Pros: "Everything on the plane was fine, and the service was great."
Cons: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Pros: "Comfortable seating map"
Cons: "Food could be improved especially for vegetarians"
Pros: "Crew are nice,but the seat need to improve"
Cons: "The seat need to improve"
Pros: "Entertainment was good."
Cons: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Cons: "Seat, food, service"
Cons: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Cons: "Whilst the main meal was ok, as far as breakfast on the LHR to KUL sector was concerned, by the time I was served my preference was no longer available. The crew member who served me made no attempt to see if another colleague had my preference available."
Pros: "Friendly crews"
Cons: "Seat allocation was not proper for maximum comfort as flight wasn’t full"
Pros: "On-time departure and on-time arrival."
Cons: "Perfect flight"
Cons: "Fight was delayed"
Pros: "Food was good."
Cons: "The delayed flight and consequently lost luggage afterwards."
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Pros: "The flights were on time :)."
Pros: "Fast boarding"
Cons: "Forced to check a carry-on used all over the world for years. Then they lose it"
Pros: "The crew was nice."
Cons: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Pros: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Cons: "Attitude by attendants can be improved."
Pros: "The service"
Cons: "The food"
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Pros: "The early arrival, and the service"
Cons: "Nothing really"
Pros: "Larger seats"
Cons: "Food was below standards. Really need to improve."
Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Pros: "The flight surprisingly arrived ahead of schedule :)"
Cons: "The food, at least it was better than the food out of KUL"
Pros: "Free beer and wine. Good inflight entertainment. Food ok."
Cons: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Pros: "Left and arrived on time. From just the flight point of view, it was correct but traveling now is more than leaving from A in order to arrive to B"
Cons: "I could not select that we wanted a vegetarian menu on the website of this company. The KUL airport is not very big, not many things to do there, very few restaurants. The issue is that if you fly with this company you arrive at KUL. Steward was kind but rough - efficient like a robot... and the headphones are very poor, I could hardly understand what was said when watching the films."
Pros: "Flight was on time, good value airline"
Cons: "Kayak did not book through airline, would prefer to use known site before paying $$$"
Pros: "On time flights, comfortable seats and good onboard service"
Cons: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Pros: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Pros: "We missed our flight connection in KL due entirely to our fault. M-Air staff helped us get onto the next flight. Economy was full so we paid for an upgrade to business class but we were seated in first class. Wonderful crew, service, cabin and flight."
Pros: "Much better than Air Asia of course."
Cons: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
Pros: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Cons: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Cons: "The airline lost our backpack raincover and did nothing to help find place a claim"
Pros: "the good services and food"
Cons: "Mohammed Fairhul, on my flight back to KL from bali was super RUDE and unprofessional. He definitely needs a check on himself and lesson about mannerisms. Thank you"
Pros: "Very good service , small seats , good food"
Pros: "Food was great, easy boarding and overall good experience."
Cons: "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."
Pros: "Quick and easy boarding and very friendly crew"
Cons: "Nothing really. For a no-frills flight, it was a great value"
Cons: "Not too much delay as usual"
Pros: "Checking in goes well"
Cons: "after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flight"
Cons: "If seats could recline or have a pillow maybe."
Pros: "Smooth boarding"
Cons: "Leg room"
Pros: "On time departure"
Cons: "Bigger aircraft"
Pros: "The flight was okay, service was okay."
Cons: "Could be better if the departure was on time rather than delaying too much without clear explanation."
Pros: "Our seats were comfortable and the landing was smooth"
Cons: "All food and drink had to be paid for -even water!"
Cons: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Cons: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Pros: "Everything was good ..."
Cons: "... we were just a little bit delayed."
Cons: "Very specific about weight of bags"
Cons: "Regarding the luggage. Myself need to purchase luggage but some of the people not need to buying. The Airasia staff informing that my luggage and laptop more than 11kg and need to purchasing. This is first time, I hear that laptop including also. As per my view, I had saw some of the people more heavy and biggest than me but still can go through. It is because I am foreigner and they are local person."
Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Cons: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Pros: "Delayed 2 time"
Pros: "We arrived safe"
Cons: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Cons: "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
Pros: "The aircraft was very clean!"
Cons: "2 months travel in SE Asia, 11 flights , 7 airlines. Only this flight did they want to charge hundreds for our luggage. They brought it down a bit but still cost more tha the tickets."
Pros: "Missed flight because the Air Asia app could not process my boarding pass. Had to leave my arrival Terminal 1 to pass through Immigration to reach Terminal 2 because Air Asia has no counter in Yerminal 1. All this led to a time consuming exercise and missed counter check-in time. Terrible experience."
Cons: "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Pros: "friendly cabin crew"
Cons: "delayed flights"
Pros: "very affordable fare"
Cons: "No beverage even water. Bring your own water"
Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Cons: "Flight was delayed."
Cons: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Cons: "Almost impossible to request wheel chair service for elderly even if we are willing to pay for it. Any add-ons or extra services come with unreasonably hefty (and hidden) price tag. I would absolutely avoid flying AirAsia at all cost in the future."
Pros: "Comfortable flight and friendly crew."
Cons: "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
Pros: "Surprised to see t&Co coffee is serve, good n keep it up Flight is early 20mins on reaching kl! Very good"
Cons: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Pros: "We had 30 minutes delay for a passenger to clear the immigration issue."
Cons: "Nothing special."
Pros: "Early departure and landing one hour ahead of scheduled time"
Cons: "The check-in baggage came out one hour later the landing."
Cons: "They lost a passenger after the boarding pass was presented. Seems impossible but they managed it They charge you for luggage but only allow you 15 kilograms which is too little for a standard suitcase"
Pros: "Everything was there"
Cons: "Flight was delayed"
Pros: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
Cons: "Nothing to complain about. Everything went as seamless as a flight can be."
Cons: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Pros: "On time flight. Pleasant attendants"
Pros: "Flights were on time."
Cons: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Pros: "Absolutely nothing."
Cons: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
Cons: "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
Cons: "The seats were awful, outdated, no charging ports, tv didn't' work, air didn't work, crew were awful/rude... even checking in my bag upon arriving at the airport was an ordeal. If I can help it, I won't be flying Air Asia again!!!"
Cons: "I was charged $84 at the airport to check my bag. I have not flown with Air Asia in years and I did not remember that I would not be able to check my bag for free, let alone have to pay $84. I was shocked and disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. I will spread the word to others that Air Asia is dishonest and should be avoided at all costs."
Cons: "Really choppy flying and a bad landing. No free food or even drink, no space"
Pros: "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
Cons: "They cancelled the flight on Thursday and did not send me the refund."
Cons: "It wasn't that we had to buy allowances for luggage ahead of time. So we were checking in, we ended up paying a little over 2000 HKD (~$280 USD) just for luggage (50kg). Needless to say we were pretty pissed about it. As long you are careful though with this point, it is just any airline."
Cons: "It was not clean to me that I have to pay for luggage"